October Inactive Client Promotion | FAQ

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Tuesday, October 13th, 2020 at 9:00 am CST

Monday, November 30th, 2020 at 11:59 pm CST

Each  eligible Inactive Client will receive $100 off their next order of $500 or more. Sales tax and shipping are not included. The Order must include Full Price Items only.​

These eligible Inactive Clients have not made a purchase from January 1st, 2011 – October 12th 2019.

Eligible Inactive Clients will receive an email from J.Hilburn if they have opted in to receive our marketing emails. Inactive Clients who have unsubscribed will not receive Company emails, so it is up to you to reach out to your eligible Inactive Clients who have unsubscribed and let them know about this offer.

If he’s still subscribed, he’ll receive our emails. However, you should reach out to him regardless. We recommend you send a personal email or message to your  eligible Inactive Clients, even if they do receive the email from Marketing.

Our Tech Team has added an orange  TAB in the Green Room with the eligible Inactive Clients in your list that will be eligible for this Promotion. The TAB will be titled “October Inactive Client Promotion” and will be to the right of your other Client tabs. Here you will find the list of your eligible Inactive Clients who qualify for this Promotion. The Inactive Clients eligible for this Promotion in this TAB will be listed by Last Purchased in Descending date order.

No, this offer is only redeemable through his Personal Stylist. The Discount Code will appear during the ordering process, like the screenshot example below under Available Promo – the Stylist will need to apply the code JHOCT20-(Customer ID) to the order. So, for example, it would be JHOCT20-118819. 

No, Clients will not be able to stack other discounts or offers with the $100 off promo.

Yes, a Gift Card is considered cash and can be used to pay for the order, even if the discount is applied.

No. Your Client cannot purchase Gift Cards and apply this promo. 

No, this offer is only valid on full priced items.