At J.Hilburn we pride ourselves on continuous improvements in all of our processes, from ordering to garment production and delivery. It is rare, but on occasion errors occur. When an error occurs, we strive to report it to the factory as quickly as possible to determine the cause and improvement steps going forward. As a stylist you are an integral part of this process.
Styling or Fabric Errors
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If a Stylist feels there is an error with a client’s order, the first step is to contact Fit Advice. Please be prepared with the following information:
- Order number and Client information
- Image of garment tag
- Photograph of the error. This is a straightforward photograph for styling details errors.
Fit Advice will review the Stylists error concern. For most cases, it will be necessary to contact the factory to confirm the error before processing the remake. During this process, Fit Advice confirms the order file received by the factory to determine if the error occurred due to human error or a data code issue. This process may take 2 or 3 business days.
Fit Advice will contact the stylist once the remake has been cleared and approved for production.
Measurement Tolerance Concerns
We do our very best to sew and construct garments exactly to the specifications every time. With handmade garments, there will be variances between each garment. No two garments will be made identical. If a client is noticing a ¼”-½” difference in his garment measurements the best course of action is often to shift the client out of the lower end of the tolerance range by adjusting the measurement ½” -1”. This prevents the shirt from being made at the too-small measurement.
Measurement tolerance is the plus or minus measurement in which a garment can vary from the ordered measurement and still pass quality inspection. Tolerance ranges are decided based on multiple factors including fabric shrinkage and cleaning method. Measurement tolerance ranges are listed in the Fit Library. The Manufacture Quality data listed with your Client’s shipped garments also details the finished garment measurement and the tolerance range for each point of measure.
When considering garment tolerance, it is important to measure the garment exactly how the factory does. How to measure documents for each category can be found in the Fit Library. The HTM document includes a photograph and written instruction for each measurement point of the garment.
Knit Elbow
Shirt waist
Chino waist
Reporting a Meassurement Concern
If you believe your client’s garment may be out of tolerance it is important to contact Fit Advice before laundering the garment. Include the following items in your email.
- Client name and order number
- A picture of the garment tag
- Option 1: A picture of the measurement issue. It is important that this picture is exactly like the photographs in the HTM document. Both ends of the tape measure must be visible. The garment must be as flat as possible and free from wrinkles. Be careful not to stretch the garment while measuring. The factory is very strict on tolerance issue and Fit Advice cannot make an error claim if the photographs are incorrect.
- Option 2: After contacting Fit Advice process a remake and ship the garment back to the warehouse. Once the garment arrives the warehouse team will alert Fit Advice. A Fit Advice team member will measure the garment and then contact you with next steps.
Fit Advice will review your error concern. If a measurement error has occurred the garment will be remade at the correct measurements. If the garment is measuring within spec, FA will reach out to stylist and discuss appropriate changes to remake.
Fit Advice will contact the stylist once the remake has been cleared and approved for production.
We do our very best to sew and construct garments exactly to the specifications every time. With handmade garments, there will be variances between each garment. No two garments will be made identical.