J.Hilburn Newsroom

Author: Erin Murphy

  • What to do when a Client’s Core Measurements Change.

    Has your client’s body changed over time? Are you uncertain on how to update his Product Profiles to reflect these changes? Is you client missing core measurements altogether? Explore below to find answers to all your measurement questions. 

    Updating Core Measurements

    After measuring your client in person, you will need to manually update each of his product profiles. 

    • Option 1: For small measurement changes the existing profile can be manually adjusted without using T.A.P.E
        1. Go to client measurement and fit page. Under each category click “EDIT” on existing profile.
        2. When profile opens the clients new measurements will be reflected with his previous finished measurements.
          Updated core measurements

          3. Toggle up or down to update the finished measurements to reflect the Client’s fit preference. 

    • Option 2: For large measurement changes we recommend creating a new profile using the T.A.P.E fit quiz within the product profile.
      1. Go to client measurement & fit page. Under each category, create a new profile using the “add Profile” button.
      2. T.A.P.E will automatically pull the new core measurements into the profile. Utilize the “Launch T.A.P.E. Assitant button to confirm your client’s fit preference and generate a new fit recommendation.

    For all your questions on using the VMA to update client measurements follow this link to the VMA master class.

    Virtual Measuring Master Class

    In Green room under Training and Resources we have the T.A.P.E. Calculator. This tool allows you to enter your client’s new weight and RTW measurements using the Pre-Appointment survey.

    1. At the end of the calculator a new set of measurements will be predicted.
    2. Compare these measurements to client’s previous core measurements to determine the areas he may have changed size. Update core measurements as needed.
    3. After making any updates, follow steps for updating each product profile with the new measurements.

     

    T.A.P.E Calculator

    Ideally, when an existing client has no core measurements, you should follow one of the previous methods for updating his core. Without core measurements, T.A.P.E. can’t predict new profiles and .com will not correctly link to the client’s Green Room for sending orders.  If it is not possible to have the client scan or meet in person, you can manually enter his answers into the Pre-appointment survey on the core measurements page and T.A.P.E. will predict measurements for him. 

    The client’s tear sheet will always contain information on how a product was ordered. Even if a product profile or core measurements are updated the information on the tear sheet will stay the same. A client’s previous shirt orders have the most measurement information and are a great way to view previous core measurements. 

    What to Do When client’s Measurements Change Training

  • Trouser Master Class

    Table of Contents

    Trouser Fit Preference

    Our new JH Fit Suiting is designed to integrate seamlessly with the T.AP.E™ pre-appointment survey. During the survey, your Client answered questions regarding his Trouser fit preferences. His preference answers combined with his core measurements are used by T.AP.E™ to generate his JH Fit  Trouser profile. 

    JH Fit Trouser PDF Training

    Hip and Thigh Preference

    Slim hips and thighs with 2″ of body ease over the ordered hip measurement. 

    Fitted thru the hip and thigh with 3″ body ease over the ordered hip measurement. 

    More room in the thigh with 3″ ease at the hip

    Knee to Ankle Preference

    Defined taper knee to hem

    Slight taper from knee to hem

    No taper from knee to hem

    JH Fit Trouser Profile

    The JH Fit trouser profile is located on your client’s measurement and fit page. Only trouser highlights are located on the main page. By clicking on the Edit Button all the profile details are visible. 

    • At the top of the trouser profile the Client Fit Preference is indicated.
    • Utilize the Launch T.A.P.E Assistant to update your client’s fit preference or further refine his fit,
    • Remember, the trouser profile also contains many tooltips indicating finished garment measurements.

    Advanced Alterations

    The Advanced Alteration section for trousers offers the front rise adjustment and the leg opening adjustment.

    The Leg Opening adjustment will be automatically recommended based on the client’s core measurements and fit preference. Utilize the tool tip to determine the finished leg opening measurement. 

    The front rise adjustment lowers the front rise of the trouser only. This adjust is used for client’s who have buckling below the front waistband caused by wearing the waistband under the belly. 

    Extended Fit Trousers

    T.A.P.E.™ will recommend Extended or Extended Plus trousers based on Client’s core measurements

    Extended Plus trousers have a shorter back rise than Extended. Both trouser fits have the same hip and leg opening. Utilize tool tips to view finished garments measurements.

    Athletic Fit Trousers

    Athletic Trousers are designed for a Client with a 10” taper between his Trouser Waist and Hip.

    T.A.P.E™ will recommend your Client into the correct trouser fit based on his Core Measurements and preference.

    Trouser FAQ

    The unfinished outseam is 49”.

    Yes, brace buttons can be added as an upcharge to your cient’s trousers. Brace buttons are included without charge on formal trousers.

    The difference between each waistband placement is a total of 1″: .5” is added to the front, .5” is added to the back.

  • Pull-on Pants

    Introducing the new J.Hilburn Pull-On Pant. Designed for relaxing moments with premium comfort in mind. The elastic waist construction with drawstring pull, combined with soft leg and cuff design are characteristic of a jogger or sweatpant styles from which we took inspiration. Available in exclusive knit fabrics that are soft, warm and comfortable in cottons, wools and performance stretch. Read below for all the details on how to order this wonderful new style.

    How to order Pull- On Pants

    Under the Chino/Short heading on your Client’s measurement and fit page select the Add Profile button. You will be prompted to select either a Chino or a Pull-on pant style.

    The T.A.P.E quiz for Pull-On Pants automatically opens when creating a new profile. The single question concerns rise preference. All other adjustments are automatically recommended by T.A.P.E

    Due to the high-stretch nature of our Pull-on Pant fabrics T.A.P.E. will make the same fit recommendations for all Clients regardless of their fit preference. 

    • Body fit +2
    • Outseam 1″ shorter than core measurements
    • -2 leg opening adjustment 

    The resulting pant will have a trim fit and shorter length replicating the intended fit pictured in the key looks.

    Toggle Content

  • Tailored Outerwear Profile

    Creating a Tailored Outerwear Profile

    When creating a Tailored Outerwear Profile you will be prompted to select if Client will be wearing the outerwear Over a Sportcoat or Never Over a Sportcoat

    If Client selects Over a Sportcoat and a sportcoat history exists, the sportcoat history will be displayed and Stylist will be able to select which sportcoat to base the outerwear fit on.

    If the Client Selects Over a Sportcoat and an order history does not exist the stylist will be prompted to answer the T.A.P.E™ preference quiz questions for Tailored Outerwear.

    If Client selects the Never Over a Sportcoat option he will be prompted to answer the Tailored outerwear T.A.P.E™  preference quiz. T.A.P.E™ will recommend the correct product profile based on his preference answers.

    • Layering Preference indicates the preference chosen by Client.
    • Length Tool tip provides finished length for all styles.
    Tailored Outwear Fit Photos

    Tailored Outerwear FAQ

    The new Tailored Outwear program offers different adjustments than the previous Tailored Outerwear program. For this reason we removed all existing Tailored Outerwear profiles. A Client’s previous history is available on his tear sheet for reference.

    Tailored Outerwear will now be produced with sleeve outseam measurements to align with all other categories.  

    • If the Client choses Over a Sportcoat his recommended Tailored Outersleeve outseam will be 0.50” longer than the confirmed Sportcoat outseam.
    • If the Client chooses Over a Sportcoat and does not have an order history T.A.P.E.™ recommends an outseam 0.75” shorter than the core measurement sleeve length.
    • If the Client choose Never Over a Sportcoat ,  T.A.P.E.™ recommends a outseam 0.75” shorter than the core measurement sleeve length.

  • VMA Master class

     

    At J.Hilburn we embrace technology as part of the stylist tool box. With that in mind we created J.Hilburn Virtually measured, our proprietary App which digitally scans your client from the comfort of his home using his cell phone.

    Table of Contents

    Why Scan?

    The Virtually Measuring App  is one of the three measuring methods we have at J.hilburn along with T.A.P.E 2.0 and manual measuring. Which measurement method is best depends on many factors.

    The VMA is a great tool to use with remote Client’s. Utilize it together with T.A.P.E. 2.0 to get the most accurate measurements at a distance

    Use the VMA to update measurements for an existing client. When reviewing the scan you can chose which measurements to update and which to leave the same.

    Use the VMA to update measurements for an existing client. When reviewing the scan you can chose which measurements to update and which to leave as is.

    Connecting Your Client to the App

    Any J.Hilburn client can use the app to scan himself. Utilize the app to measure a new client or confirm measurements for an existing Client

    Send your client the app thru his Green Room Homepage using the Share Measuring App button.

    You will be prompted to share by email or text message. View Email Here  The Text message option will text your Client a link to download the app. 

    Troubleshooting Client Challenges with the VMA

    This error is most likely occurring because your client has not utilized the Activation Email. After verifying his email in the sign up process, the client must exit the app and open his inbox to find the J.Hilburn activation email. Once clicking “Activate” within the email he will be redirected to the app and prompted to enter his password. After entering his password, he is ready to begin the scan process.

    This error is most likely occurring because your client has not utilized the Activation Email. After verifying his email in the sign up process, the client must exit the app and open his inbox to find the J.Hilburn activation email. Once clicking “Activate” within the email he will be redirected to the app and prompted to enter his password. After entering his password, he is ready to begin the scan process.

    Confirm that your Client is using the same email for the VMA as he is using for his Green Room. Sharing the app thru Green Room auto-populates the correct email in the app for him. However it is still possible for you Client to change his email within the app causing a mismatch with Green room preventing the scan from importing. 

    Most likely your client is attempting to “Log In” instead of “Sign up”. Remind him that his J.Hilburn.com account is different from his Virtual Measuring App account and that he will need to create a new account for the app.

    Scanned Measurements

    You can view your Client’s scanned measurements by clicking EDIT next to his core measurements on his measurement and fit page. There will be a Load Virtual Scan button on his core measurement page. After clicking the button his scan measurements will be shown in yellow. 

    To update your Client’s core measurements with the scan measurements, utilize the toggles to update each exisiting measurement point where needed. Click Save at the bottom of the screen to save any changes you have made. 

    Once you client has scanned, his new scan will pop up on your Green room hompage in the VMA widget.

    VMA Quick Start Training