We are excited to inform you of a new Client service with the introduction of the J.Hilburn Mini Swatch Service on JHilburn.com. Our objective for this service is to assist the Client with the purchasing decision, as sometimes a Client would like to see a fabric prior to purchasing. The Client can now browse through our collection of full-price suiting and sportcoat fabrics on JHilburn.com and click “Order Fabric Swatch” to start the ordering process. The Client completes the swatch selection on the Shopping Bag screen, and the swatch order is sent directly to the Client from our Texas warehouse facility.
We will be enclosing a J.Hilburn logo insert card in the envelope instructing the Client to reach out to his J.Hilburn Stylist to place his order or to contact Customer Care for further assistance.
Highlights of the new Mini Fabric Swatch Service:
- Mini fabric swatches are for full-price suits and sportscoats only
- Client has ability to see the fabric prior to purchasing
- Can provide Clients a physical visual of a potential garment for higher price point items
- Mini fabric swatch size is 3” x 2” and labeled with SKU and description on back of fabric swatch
- Allows Stylists to provide additional swatch service direct to the Client when selling in person, virtually or digitally
- Client must order a minimum of 3 swatches at $3.00 and a maximum of 5 swatches at $5.00
- Per-swatch unit price is $1.00
- Only 1 swatch per fabric style can be ordered
- Complimentary free shipping for the Client with mini fabric swatch order
- Stylist commission is not available on mini swatch fabric orders
How does it work?
A Client can place an order for a J.Hilburn Mini Swatch by viewing our collection of full-price custom suiting and sportcoat fabrics on JHilburn.com and selecting which fabrics he would like to sample. The Client will click “Order Fabric Swatch” on the right side of the product page on .com, which will allow the Client to save the item in his Shopping Bag until the order is complete.
Once the Client order is complete on .com, the fabric swatch order is processed in our Texas warehouse. The warehouse ships the mini fabric swatch order to the client in a J.Hilburn logo envelope enclosed with a J.Hilburn insert card explaining what they received along with the mini fabric swatches for review.
Please review the following screen shots and J.Hilburn logo insert card to familiarize yourself with this new service. We strive to improve our Client purchasing experience whether he is shopping in person, virtually with a Stylist or digitally on his own, and we feel this is a great tool to help you convert the sale when a Client may be hesitant about the purchase or simply in need of a physical sample to help him decide.
