J.Hilburn Newsroom

Category: 2024

Archived from 2024

  • 2025 Tax Season is Here!

    As an independent contractor with J.Hilburn, Stylists must provide J.Hilburn with an IRS W-9 Form that includes their name, billing address, and social security number or federal tax identification number. This information is required for the IRS Form 1099 reporting.

    We want to prevent you from receiving a notice from the Internal Revenue Service (IRS) stating that the combination of name and taxpayer identification number (Name/TIN combination) on your account with J.Hilburn, Inc. does not match and needs to be corrected. A Name/TIN combination is incorrect if it does not match a Name/TIN combination shown on the records of the Social Security Administration (SSA) or the IRS.

    Please verify your information in the Stylist App or Green Room by navigating to “My Account” to confirm your information is correct, as this is how J.Hilburn will file your 1099 with the IRS. Your account must reflect the legal name under which you will be filing your taxes. 

    If your information has changed or if you have not submitted your form to J.Hilburn, please complete and send the IRS W-9 Form to stylistcare@jhilburn.com as soon as possible. The form can be found in the Newsroom by searching “tax” or downloaded directly from the IRS website at https://www.irs.gov/pub/irs-pdf/fw9.pdf. The deadline to send in your W-9 is January 2, 2026.

    Friday, January 2, 2026

    Nothing! You are good to go, and no action is needed. 

    Visit the IRS.gov website at: 

    https://www.irs.gov/pub/irs-pdf/fw9.pdf 

    Earnings include bonus and commission payouts, as well as the retail value of rewards such as, but not limited to trips, business materials, professional fees, registration fees, etc. 

    Please consult with your tax advisor for additional questions.

    J.Hilburn will provide you with IRS Form 1099 for tax reporting when your earnings meet or exceed $600 for any particular year.

    The annual period for 1099 reporting is from January 1, 2025, to December 31, 2025.  This period reflects the commission payouts from December 2024 through November 2025 (commissions are paid the month after they are earned).

    • Read all the field labels to enter appropriate and correct details.
    • Follow the instructions on the W9 form to complete the form.
    • Once you’ve completed, check data for any possible errors and correct them before signing. 
    • Be sure to send the completed form to the Stylist Success Team.

    J.Hilburn, Inc. is requesting your assistance in providing us with the information necessary to process 1099 Forms. The Internal Revenue Service requires us to receive and retain a Form W-9 from you to certify your name, address, U.S. residency status, taxpayer identification number, and backup withholding status. We only use your tax information for required governmental reporting purposes. For more information consult with your tax advisor or follow the IRS info link:  https://www.irs.gov/forms-pubs/about-form-w-9

    1. By scanning or taking a picture of your W-9 and then emailing it to stylistcare@jhilburn.com.
    2. Mail to Attention J.Hilburn Finance, 883 Trinity Drive, Lewisville, TX 75056

  • 2024 Tax Season is Here!

    January 3, 2025

    Nothing! You are good to go, and no action is needed. 

    Visit the IRS.gov website at: 

    https://www.irs.gov/pub/irs-pdf/fw9.pdf 

    Earnings include bonus and commission payouts, as well as the retail value of rewards such as, but not limited to trips, business materials, professional fees, registration fees, etc. 

    Please consult with your tax advisor for additional questions.

    J.Hilburn will provide you with IRS Form 1099 for tax reporting when your earnings meet or exceed $600 for any particular year.

    December of last year – November of the current year.

    Example: 12/1/2023 – 11/30/2024

    • Read all the field labels to enter appropriate and correct details.
    • Follow the instructions on the W9 form to complete the form.
    • Once you’ve completed, check data for any possible errors and correct them before signing. 
    • Be sure to send the completed form to Stylist Care.

    J.Hilburn, Inc. is requesting your assistance in providing us with the information necessary to process 1099 Forms. The Internal Revenue Service requires us to receive and retain a Form W-9 from you to certify your name, address, U.S. residency status, taxpayer identification number, and backup withholding status. We only use your tax information for required governmental reporting purposes. For more information consult with your tax advisor or follow the IRS info link:  https://www.irs.gov/forms-pubs/about-form-w-9

    1. By scanning or taking a picture of your W-9 and then emailing it to stylistcare@jhilburn.com.
    2. Mail to Attention J.Hilburn Finance, 883 Trinity Drive, Lewisville, TX 75056

  • FAQs: The VIP Client Loyalty Program

    The VIP Client Loyalty Program is a tiered program designed to show appreciation for our best Clients and engage New Clients into developing an aspirational relationship with our brand. The reward tiers highlight the personalization of our custom product which is one of our key differentiators as a brand. 

    Program tiers are as follows:

    *Options include: Button Upgrades, Monograms, Ribbon Piping and Contrast Fabric.
    Multiple complimentary options can be ordered on each shirt.

    **Options include: Working Button Holes, Half-lining, Fancy Lining, Distressed Buttons (jackets and trousers), Shell/Metal Buttons (jackets), Contrast Stitching and Monograms.
    Multiple complimentary options can be ordered on each suit.

    The VIP Client program was introduced on May 2nd, 2024.

    Yes. When a Client creates an account on jhilburn.com, there is an option to opt-in to the VIP Client Loyalty Program at that time.

    Should he decline at that time and decide later that he wants to join, he absolutely can. If he clicks on “Hi, {Client Name}” in the upper-left-hand corner when he’s logged into your PURL, he can click on “The VIP Client Loyalty Program.” Select “Enroll for the VIP Client Loyalty Program” which will prompt for his birthday (Month/Day), then hit “enroll.” He will now be enrolled in the VIP Client Loyalty Program.

    He can access this section at any time which will show his Status, Qualifying Program Spend, and Program Inception Date, as well as the details of other VIP Client Loyalty Program tiers and how to qualify.

    Participation in the program is dependent on registration. To ensure your Clients are able to register, you must enter a valid email address for them upon account setup and ensure it matches what the Client uses for jhilburn.com.

    No, you cannot register for the Client. The acceptance of program terms and conditions requires the Client to take this action himself by using his own valid email and password.

    If you go to your Little Black Book, as you scroll through your Clients, underneath their name a little key symbol displays and will notate the Client’s tier status (Not Registered, Registered, Silver, or Gold).

    Additionally, if you go to the Client’s profile in the Green Room, their Program status will be displayed underneath the Billing/Account section of their profile entitled “The Board.”

    Registered means the Client has opted into the Board Program but has not yet satisfied enough qualifying program spend to hit one of the tiers.

    Further, if it says Not Registered – that means the Client has not yet opted into the VIP Client Loyalty Program.

    There are two (2) reward tiers in the program and they are built around Qualifying Program Spend (all lifetime spend from the time the Client registers for the Board online).

    Hitting the different levels of the Program is dependent on when they opted in  and their Qualifying Program Spend.

    *Options include: Button Upgrades, Monograms, Ribbon Piping, and Contrast Fabric.
    Multiple complimentary options can be ordered on each shirt.

    **Options include: Working Button Holes, Half-lining, Fancy Lining, Distressed Buttons (jackets and trousers), Shell/Metal Buttons (jackets), Contrast Stitching, and Monograms.
    Multiple complimentary options can be ordered on each suit.

    The key symbol indicators for Clients in the Green Room will be updated each month following our financial month close.

    At this time, there is no notification to your Client about their change in tier status. Your Client can check their Board Program status under their account through your PURL at any time.

    The lifetime spend from the time the Client registers for the Board.

    All merchandise sales are included in qualifying program spend (less any returns).

    Tax, shipping, and gift card sales are not included in qualifying program spend.

    Yes, should they qualify for complimentary shirt and/or suit options. Multiple complimentary options can be ordered on each shirt. Additionally, multiple complimentary options can be ordered on each suit if qualified.

    Qualifying Program Spend is individual spend tied to an individual Client’s Profile. Spending across multiple Client Profiles cannot be combined as qualifying spend for one individual even if one Client is footing the bill.

    No, Gift Cards purchased by a Client do not count toward Qualifying Program Spend because it is a form of tender, not merchandise.

    However, when the Recipient of the Gift Card redeems and is part of the Board Program, this will count towards the Recipient’s Qualifying Program Spend because it is a form of tender for a merchandise purchase.

    The program is a natural tie-in when talking about shirt and suit options and styling custom product during your First Appointment.

    It is a way to show Clients that a lasting relationship with you as their Stylist earns them exciting rewards. When Clients reach a Tier status, a phone call congratulating them and setting up an appointment to talk about their new rewards is a great idea. For Clients close to an award, it is a great way to move them into a higher average order value.

    You can direct your Client to this link on your PURL:

    FirstNameLastName.jhilburn.com/vip-client

    Full Terms and Conditions are available on the bottom of this page when you click “Terms and Conditions.”

    Contact Stylist Care at stylistcare@jhilburn.com.

  • Update to Remake Options in Green Room

    In pursuit of our mission to streamline the Green Room for Stylists, we’ve upgraded our remake options. These enhancements address scenarios stylists may face and reduce the need for JH credits for non-refund-related purposes.

    Now you will have the ability to:

    • select a new fabric on a remake when the original fabric is out of stock.
    • change fabrics on any remake.
    • process a remake for style changes.
    • Charge the client for any price changes from the original order to the remake due to fabric or styling changes.

    Remake and Return FAQs

    • Remake: each customer is entitled to up to two complimentary remakes for custom shirts, suiting, casual bottoms, knits, and outerwear. Remakes are intended for a Client who is experiencing fit issue which can not be resolved by an alteration.
    • Return for JH Credits:  a client can choose to return a garment for JH credits if he is not interested in an alternative fabric or remake. JH Credits are automatically applied to a client’s account once the original garment has been received at the warehouse. Processing time for JH credits is 7-10 business days after shipping. Stylist will be clawed back the associated commission on a return for JH credits. 
    • Refund: Refunds will only be issued to the original payment method. Processing time for refunds is 7-10 business days after the garment has been received in our warehouse. Stylist will be clawed back the associated commission on a refund.

    • If a stylist is placing a remake and the fabric is out of stock, Green Room will display a field for selecting a new fabric in the same category.  After selecting a fabric, the stylist can proceed with the remake with the new fabric. Based on his fabric selection, the client will charged for any price changes from the original order to the remake.  If the Client does not like any of the available fabrics the stylist will need to process a refund. 

    On the final screen of the remake process, stylists have the ability to select a Rush or Extreme Rush Fast Pass and charge the Client accordingly. 

    CUSTOM REMAKES

    • All remake and alteration requests should be placed through your personal Stylist within 90 days of the order’s ship date. If you do not have a Stylist, please reach out to our Support team at support@jhilburn.com.
    • All remakes are reviewed by our Fit Advice team to ensure that remaking the garment is the best option. If we determine that the desired changes can easily be altered by a local tailor, we will contact you.
    • Please note, that a remake means that we will produce a brand-new custom garment for you. This will take approximately 3 weeks for custom shirts, knits, and casual bottoms, and around 5 weeks for suiting and outerwear.
    • Each customer is entitled to a maximum of two complimentary remakes for custom shirts, suiting, casual bottoms, knits, and outerwear. One should be enough, but we offer two, just in case.
    • In exceptional circumstances additional remakes may be approved if an item is lost in transit, arrives with a manufacturing defect, or has dimensions outside of our accepted tolerances. These exceptions must be approved by our Fit Advice team.
    • Remakes are subject to fabric availability. If your original fabric is unavailable a remake can be placed with an alternative fabric of equal or lesser value. If an alternative fabric is not available, the item can be returned for a refund.
    • Once your remake request is submitted, we will provide you with a shipping label to return your original items. If we do not receive your returns within 30 days, we’ll assume you’re keeping the items and charge the credit card we have on file
    • If your body measurements change significantly after your order is placed the terms and conditions of this remake and return policy no longer apply. In these circumstances, we will review on a case-by-case basis.

     

    CUSTOM RETURNS

    We will accept returns of shirts, knit tops, and casual pants that have been laundered once or twice. We encourage you to launder these items to remove normal garment shrinkage so that you can better evaluate the fit. However, J.Hilburn is unable to accept returns or remakes on Custom Garments that have been altered, damaged or show signs of excessive wear.

    • All requests for returns need to be made within 90 days from the garment’s ship date.
    • Refunds can only be issued to the original form of payment within 90 days of the original order.
    • Processing time for refunds is 7-10 business days after the garment has been received in our warehouse.
    • JH Credits can be redeemed to the original form of payment within 90 days of the original invoice.
    • J.Hilburn is not liable for returns that are lost in transit. Please keep a record of the tracking information when returning garments.

    If you believe your client’s garment was produced in error, please follow the process outlined on our factory error process page.

    Order Investigation Process

    • Remakes will now be approved for styling or personalization changes. Please note: a styling remake will count the same as a fit remake when calculating a stylist’s remake rate for Golden Tape.
    • We find that the best Client experience is achieved by confirming a new fit before proceeding with multiple remakes in a category. For this reason, we ask that the client choose the fabric he would like to proceed with first. Once his fit is confirmed the remaining garments can be remade.