J.Hilburn Newsroom

Category: Shipping

  • How To: Access Another Return Label

    If you are processing a return, and you or your Client cannot find the email containing the return shipping label, you can access it again under the “Manage Return” section in the Green Room.

    1. Log in to the Green Room.
    2. Hover your mouse over “My Orders”.
    3. Select “Manage Returns” from the drop down menu. This brings you to any orders you have submitted for a return.
    4. Locate the desired return, and select “Reprint Label” from the far right column.
    5. You can print the label or copy and paste it into an email to send to your Client.

  • How To: Track Orders

    We know it’s important for you to know when your Clients’ orders will arrive, so that you can set expectations with your Clients and schedule those Delivery Appointments!

    We’ve made it simple to track what items have shipped.

    Once you log into the Green Room, go to the “My Orders” tab, then select “Recently Shipped” from the drop down menu.