Category: Conference

  • Conference 2025 Restyled: Recap

    Thank you to all the Stylists who joined us for Conference 2025 Restyled! We hope you enjoyed it as much as we did. We look forward to seeing you next year at Conference 2026!

    What: Conference 2025:

    When: July 24th – 26th 

    Where: Dallas / Plano Marriott at Legacy Town Center

    Conference 2025 Daily Recaps

    Day 1 Highlights

    Speaker: Vice President of Sales James Burgess  –  Welcome & Opening Address / Recognition of New Stylists

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Vice President of Sales James Burgess welcomed Stylists to the 2025 Conference and shared details on the year’s theme, Restyled, and how the theme reflects J.Hilburn’s direction into the future. He noted that one of the strengths of J.Hilburn is the Stylist community and their diverse backgrounds and talents. He recognized various groups of Stylists by the date that they joined J.Hilburn and then asked Stylists who joined within the past year to come to the stage for recognition and gifts. 

     

    Speaker: Interim CEO Beth Putman Williams – Conference Overview / New Leadership Team Introductions / Address: Making It Better For You

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Interim CEO Beth Putman Williams thanked the Stylist Insights Group for their contributions to this year’s Conference and noted how they advised the Home Office team on areas of focus for the event, including workshop topics and speaker selection. 
     
    To introduce the Restyled theme, Beth reflected on quotes about change from Benjamin Franklin, Greek philosopher Heraclitus, President John F. Kennedy, and writer Isaac Asimov. She noted that the Client Value Proposition (CVP), “Making it easy for men to dress well and feel great,” remains a guiding star. 
     
    New leadership introductions included: Diana Aziz (Chief Commercial Officer), Nate Lucas (CTO and PMO), Brian Timmer (VP of Technical Services), Winnie Lam (VP of Merchandise Planning), Will Quiñonez (VP of Finance), and Dominique Hamson (Director of Stylist Success). Each was introduced with information about their professional backgrounds and fun facts about their personal lives. Legacy members of the leadership team were also introduced.
     
    Beth outlined the Senior Leadership Team’s strategic focus, broken into three categories:  People, Product, & Processes with further details provided by members of the Leadership Team.

     

    Speaker: VP of Merchandise Planning Winnie Lam – Inventory Planning & Visibility

    Winnie shared data comparing 2024 and 2025 Spring Sales, highlighting out-of-stock times and related sales declines. Spring 2026 will include increased swatch counts and deeper buys. The Stylist App now includes real-time inventory statuses, including ETAs on fabric replenishment. 

     

    Speaker: Director of Stylist Success Dominique Hamson – Customer and Stylist Communication Enhancements

    Dominique presented improved email and phone support metrics and introduced new ways to submit feedback via the Stylist App or SMS. 

     

    Speaker: VP of Engineering Ravi Soni – OSAT

    Ravi introduced OSAT (Order Satisfaction Survey), which will track Stylist satisfaction at the order level, improving accountability and product development.

     

    Speakers: Chief Technology Officer Nate Lucas – Stylist App Updates

    Nate discussed the roadmap and goals for the Stylist App, including reaching parity with Green Room by the end of the year, then innovating further. App contests and iPad discounts were announced. App Champions who hosted Conference workshops and the Tech Team at the Conference Tech Bar were available to support adoption.

     

    Speaker: Interim CEO Beth Putman Williams – Event in a Box

    A field-initiated pilot led by Stylists Trish Mitchell and Linda Kickham was announced. The project aims to generate leads at high-profile events. A document with replicable steps will be shared field-wide. The Home Office is co-investing in this project and re-investing revenue received from it to help support and scale other field-initiated ideas. 

     

    Keynote Address “The Future Forward” by TAL CEO Roger Lee

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Company Outlook and Executive Vision 

    Roger presented macroeconomic concerns (tariffs, cost pressures) and emphasized J.Hilburn’s intent to keep investing. He addressed inventory missteps and fit consistency issues, committing to data-driven improvements and reducing remake dependency. He called for consolidated feedback through Stylist Success and OSAT to increase responsiveness and quality. 

    Studio, BAO, and Independent Model Updates 

    Roger clarified the legal rationale for franchising and BAO frameworks. Stylist feedback has led to revisions to the framework, which will be reissued. He emphasized all selling channels are equal and announced new access to fit samples and discontinued studio-only exclusives. 

    Brand Stewardship

    Roger announces the appointment of Simon Kneen to the role of Brand President. Simon will oversee brand messaging in public media. A PR agency will help promote J.Hilburn broadly. Simon will represent the brand in media interviews and external communications. 

    Mill and Partner Acknowledgments 

    Partners from Italian mills and Allen Edmonds were welcomed and introduced on stage. Stylists were encouraged to network and learn directly from them about fabrics and materials.

    The morning’s General Session closed with a Restyled candle presented to all attendees.

     

    Workshop #1

    After the morning’s General Session, Stylists broke out into cohort groups to attend their 1st workshop.

     

    Fireside Chat with Diana Azziz, Annette Dresser, and Lori Powell

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    During an engaging fireside chat, Stylists Annette Dresser and Lori Powell sat down with new Chief Commercial Officer Diana Aziz to give Stylists a glimpse into her journey, passions, and leadership philosophy. Diana shared stories from her unique background—born in Egypt, raised in Canada and Florida—and unexpected adventures like learning to ride motorcycles and sinking a boat. Her impressive career spans roles at Apple, Louis Vuitton, Dior, Prada, and The Shade Store, with each move driven by a passion for creating meaningful customer experiences. She emphasized her belief in listening and learning, being data-driven, and finding purpose in helping others thrive. Diana’s grounding principle—“there’s no job too small”—reflects her humility and drive, and her decision to join J.Hilburn stems from a desire to build something bold, unique, and impactful.

     

    Stylist App Experience with Nate Lucas & Eugenie Carpenter

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Chief Technology Officer Nate Lucas sat down with Stylist Eugenie Carpenter for a candid conversation about the Stylist App. Eugenie shared her initial hesitation and frustrations, recalling how she often reverted to the Green Room to complete tasks. However, with ongoing improvements—thanks in part to feedback from Stylists like her—she now finds the app easier, faster, and more streamlined, especially when creating styleboards. She praised the tech team for listening to user input and highlighted features like simplified product search as major time-savers. Encouraging others to adopt the app early, she advised Stylists to “get an iPad and start using it,” emphasizing how much more efficient it makes client interactions. 

     

    July App Challenge – Cash Giveaway

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Stylists who qualified during July’s App Challenge were placed in a random drawing for a chance to win $500 or $1000. Five qualifying Stylists were selected to come to the stage and select an iPad case containing cash. The cases were opened one by one to reveal the amount received. Winning Stylists were:

    • Wendy McCullar – $500
    • Joy Chang – $500
    • Susan Ryan-Tierney – $500
    • Jessica Richau – $500
    • Stephanie Leete – $1000

    Congratulations to the winners and great job using the Stylist App!

     

    Special PR Announcement

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Brand President Simon Kneen led an insightful presentation on the future of J.Hilburn’s brand, emphasizing the power of storytelling in marketing and the importance of fulfilling client aspirations through personalized, high-quality experiences. He underscored that J.Hilburn is not about shopping like everyone else, but about delivering flawless product, expert fit, and elevated confidence. Simon explored the psychology behind luxury branding, referencing Veblen goods and the aspirational halo effect that enhances perceived value. A highlight of the session was a live Zoom conversation with J.Hilburn’s new PR partner, the Linda Gaunt Communications. Linda and her team, Maggie and Ben, shared their vision for amplifying J.Hilburn’s brand through media exposure in print/online publications, strategic influencer partnerships, and cultivating VIP relationships with public figures who align with the brand’s identity.

     

    Presentation of Fall 2025 Collection by Simon Kneen

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Simon discussed the inspiration for the Fall-Winter 2025 collection, which began during a trip to London. On this trip, he saw a Bugatti parked in front of a hotel with a doorman dressed in top hat and tails. He was struck by the contrast of the modern look and feel of the automobile versus the classic quality of the hotel and doorman. He wanted to bring that same contrast of modern luxury and classic heritage to this new collection.

    Color Stories in the Collection were inspired by: 

    • Libraries & Archives
    • Barns & Farms
    •  Flames of Foliage
    • First Frost
    • Stables & Horses

    New Products and Innovations:

    • A variety of new styles include the fashion vest, double pleat soft-leg pants, and stand collar options. 
    • The collection includes outerwear, suits, and casual wear, with exclusive fabrics from top mills around the world, including jacquard and velvet. 

     

    Fall 2025 Collection Fashion Show

    Simon and Nicole walked Stylists through each individual look from the runway show. 

     

    Cocktail Reception

     

    Recognition Awards – Highlights

    Spirit of J. Hilburn Award:  This prestigious, stylist-nominated award is given to a leader who embodies the true essence of J.Hilburn, representing our core values – integrity, commitment, community-building, and positivity.

    • This year’s recipient is Laura Getty, recognized for her leadership, generosity, kindness, and support to her team. A heartfelt surprise video message from her family added to the honor. 

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.


    Top Sellers:  Standard Plan Stylists who sold the most personal volume ($) July 1st, 2024, through June 30th, 2025.

    • #10 – Susan Bendalin – $272,756 in personal volume
    • #9 – Sarah Ramsay – $303,394 in personal volume
    • #8 – Marni Rutan – $310,951 in personal volume
    • #7 – Allison Fainter – $322,936 in personal volume
    • #6 – Katie DeGrazia – $336,963 in personal volume
    • #5 – Chris Hite – $343,758 in personal volume
    • #4 – Sara Priest – $365,465 in personal volume
    • #3 – Laura Getty – $367,438 in personal volume
    • #2 – Rikki Calvert – $383,962 in personal volume
    • #1 – Eugenie Carpenter – $416,228 in personal volume

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.


    Studio Plan Top Sellers: Studio Plan Stylists who sold the most personal volume ($) July 1st, 2024, through June 30th, 2025.

    • #5 – Katie Cantrill – $475,063 in personal volume
    • #4 – Graham Shaffer-Rais – $504,057 in personal volume
    • #3 – Lisa Torba – $539,885 in personal volume
    • #2 – Annette Dresser – $632,597 in personal volume
    • #1 – Libby Tonucci – $1,089,098 in personal volume

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.


    New Stylist Top Sellers: New Standard Plan Stylists who sold the most personal volume ($) July 1st, 2024, through June 30th, 2025. 

    • #5 – Elisabeth Taylor – $15,115 in personal volume
    • #4 – Donnell Smith – $15,828 in personal volume
    • #3 – Alison Knapp – $27,619 in personal volume
    • #2 – Alisa Pipkin – $33,666 in personal volume
    • #1 – Molly Natsues – $47,122 in personal volume

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.


    Studio Plan New Stylist Top Sellers: New Studio Plan Stylists who sold the most personal volume ($) July 1st, 2024, through June 30th, 2025.

    • #5 – Laura Scott-Wise – $9,130 in personal volume
    • #4 – Krista Massara – $9,905 in personal volume
    • #3 – Shauna Wise – $11,563  in personal volume
    • #2 – Angela Shu – $37,614 in personal volume
    • #1 – Johanna Argan – $53,998 in personal volume
    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.
    Mentors accepted awards for absent Stylists.

    Top New Business Builders: Mentors with the most volume ($) from Level 1 New Stylists who joined January 1st, 2024, through June 30th, 2025.

    • #5 – Cameron Gatt – $35,378 total growth
    • #4 – Andi Galvin – $36,208 total growth
    • #3 – Trish Mitchell – $37,614 total growth
    • #2 – Christine Mattsson – $47,122 total growth
    • #1 – Katie Cantrill – $55,912 total growth

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.


    Top Stylist Studio Team Volume:  Studio Teams with the highest combined team volume ($) sold from Conference 2024 through Conference 2025.

    • #3 – Bellevue, WA Studio Team – $988,646 – Studio Owner: Annette Dresser
    • #2 -Portsmouth, NH Studio Team – $1,086,659 – Stuido Owner: Joanie Dickenson
    • #1 – Dublin, OH Studio Team – $1,840,313 – Studio Owner: Libby Tonucci

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.


     

    Growing Elite: Sonoma Trip Earners

    Twenty-two Stylists earned an exciting trip to Sonoma, California, based on their performance in six growth categories.  They are:

    • Eugenie Carpenter  –  Top Sales Volume Earner
    • Laura Getty  –  Top Sales Volume Earner
    • Annette Dresser  –  Top Studio Sales Volume Earner
    • Libby Tonucci  –  Top Studio Sales Volume Earner
    • Kyle Jane Kurtz  –  Personal Volume Growth Earner
    • Sylvia Zerwas  – Personal Volume Growth Earner
    • Johnna Haines  – Personal Volume Growth Earner
    • Shonaree Michael  – Personal Volume Growth Earner
    • Steffanie Leete  – Personal Volume Growth Earner
    • Katie DeGrazia  – Personal Volume Growth Earner
    • Ellie-Park Jesberg  – Personal Studio Volume Growth Earner
    • Tamie Burnett  – Personal Studio Volume Growth Earner
    • Sally Michael  – Personal Studio Volume Growth Earner
    • Stacey Mlicki  – Personal Studio Volume Growth Earner
    • Graham Shaffer-Rais  – Personal Studio Volume Growth Earner
    • Phyllis Walker  – Personal Studio Volume Growth Earner
    • Lisa Torba  –  New Client Acquisition Earner
    • Marni Rutan  – New Client Acquisition Earner
    • Joanie Dickinson  – New Client Acquisition Earner
    • Katie Cantrill  – New Client Acquisition Earner
    • Jessica Richau  –  Product Incentive Earner
    • Sara Priest  – Product Incentive Earner

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.


     

    After-Awards Party

    The evening concluded with a surprise interactive entertainment experience: a live karaoke band with Stylists performing the vocals. Guests were encouraged to participate solo or in groups for a fun night. 

    Day 2 Highlights

    Keynote Address “Luxury Redefined” by Dr. Daniel Langer

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    On the Friday morning of Conference, keynote speaker Dr. Daniel Langer delivered a powerful and thought-provoking address titled Luxury Redefined, challenging attendees to rethink what luxury truly means in today’s rapidly evolving market. He explored how rising prices, eroding consumer trust, and shifting expectations—especially among Gen Z and Millennial clients—have put the luxury industry at a crossroads. Simply selling a product or a dream is no longer enough; today’s clients demand authenticity, emotional connection, and personalized experiences. Dr. Langer outlined four essential pillars for selling luxury: unlocking the client’s emotional key, telling meaningful stories, delivering consistent and memorable experiences, and continually inspiring and surprising clients. He emphasized the critical role Stylists play in making value visible, creating aspiration, and offering undivided attention. Stylists left the session inspired and equipped with a signed copy of his book to continue redefining luxury in their own businesses.

     

    Stylists Attended Workshops 2, 3 & 4

     

    Preview of the Home Office Showroom & Training Center

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Brand President Simon Kneen shared updates on the delayed grand opening of the new Home Office showroom. Renderings were presented, showcasing areas dedicated to product displays, training zones, and studio-style settings.  The space is designed for Stylist onboarding and training, and showcasing seasonal product collections. Full completion is expected by mid-September or October. 

     

    Circle of Excellence Achievers  

    Stylists are recognized in different categories based on consistent sales performance. Congratulations to the following Stylists: 

    Bronze Circle of Excellence:

    Stylists who sold $4,000 – $7,999 each month from Conference 2024 to Conference 2025 (12 months).

    • Abbigail Mason – Studio Seller
    • Andi Galvin – Executive Director
    • Ann Lindsay – Managing Director
    • Barb Jarvis – Senior Managing Director
    • Boots Harris – Managing Director
    • Cecilia Balser – Style Leader
    • Cheryl Harding – Style Leader
    • Cristina Bedwell – Executive Style Consultant
    • Deedo Painter – Senior Managing Director
    • Denise McBride – Executive Style Consultant
    • Denise Rosenblum – Senior Managing Director
    • Glenna Marino – Studio Director
    • Holly Milledge – Style Consultant
    • Jane Wolfman – Executive Director
    • Jennifer Shinners – Senior Managing Director
    • Jessica Kramer – Style Leader
    •  Jessica Richau – Managing Director
    • Jill Kennedy – Senior Managing Director
    • John Anthony – Style Consultant
    • Joy Chang – Senior Style Leader
    • Juliet Ragaishis – Managing Director
    • Lara Kercinik – Senior Style Consultant
    • Leah McCoy – Studio Seller
    • Lori Powell – Executive Director
    • Paige Thomas – Managing Director
    • Peg Albert – Executive Style Leader
    • Reagan Roberts – Senior Style Consultant
    • Ruben Zambrano – Senior Style Consultant
    • Sally Michael – National Executive Director
    • Stacey Mlicki – Studio Seller
    • Susan Schmitt – Executive Style Leader
    • Suzanne Masciantonio – Senior Style Consultant
    • Teresa Regillo – Style Leader
    Silver:

    Stylists who sold $8,000 – $11,999 each month from Conference 2024 to Conference 2025 (12 months).

    • Alvin Cooper III – Style Consultant
    • Cameron Gatt – Executive Director
    • Diane Reed – Style Leader
    • Jan Adams – Executive Style Leader
    • Joyce Wells – Senior Managing Director
    • Leanne Hagan – Senior Style Consultant
    • Sara Priest – Managing Director
    • Susan Kantor – Managing Director
    • Susan Mattison – Managing Director
    Gold:

    Stylists who sold $12,000 – $15,999 each month from Conference 2024 to Conference 2025 (12 months).

    • Chris Hite – Style Consultant
    • Joanie Dickinson – Studio Executive Director
    • Julie Mallat – Executive Director
    • Katie DeGrazia – Style Leader
    • Lisa Mitchell – Style Consultant
    • Lisa Sklar – Executive Style Leader
    • Rikki Calvert – Style Leader
    • Sarah Ramsay – Executive Director
    Platinum:

    Stylists who sold $16,000+ each month from Conference 2024 to Conference 2025 (12 months).

    • Allison Fainter – Senior Managing Director
    • Annette Dresser – Studio Executive Director
    • Christine Mattsson – Senior Style Leader
    • Eugenie Carpenter – Senior Managing Director
    • Graham Shaffer-Rais – Studio Seller
    • Katie Cantrill – Studio Managing Director
    • Laura Getty – Senior Managing Director
    • Libby Tonucci – Studio Executive Director
    • Lisa Torba – Studio Managing Director
    • Marni Rutan – Senior Style Consultant
    • Phyllis Walker – Studio Executive Director
    • Susan Bendalin – Executive Style Leader
    • Tamie Burnett – Managing Director
    • Trish Mitchell – Studio Managing Director
    • Wendy McCullar – Managing Director

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.


     

    Announcement of Our New Brand Champions

    The Brand Champion is the Growth Leader for the year (July 1st, 2024, through June 30th, 2025), who ranked in the top for the following categories:

    1. Circle of Excellence Platinum
    2. Title of Director or Above
    3. Year Over Year Personal Volume Growth
    4. Team Level 1 Growth Year Over Year
    This year’s Brand Champions are:
    • #2 – Katie Cantrill
    • #1 – Libby Tonucci

    Day 3 Highlights

    Keynote Address “Start with Why”  by Jerry ThompSon III

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    On Saturday morning of Conference, keynote speaker Jerry ThompSon III delivered an energizing and deeply personal address titled Start with Why, centered on the power of purpose-driven communication and leadership. Drawing on Simon Sinek’s Golden Circle model, Jerry guided Stylists through the difference between what we do, how we do it, and—most importantly—why we do it. He emphasized that your “why” is the articulation of you at your natural best and that your business won’t truly evolve until you do. Using humor, real-life stories, and insights from neuroscience, Jerry highlighted the emotional key to connection, reinforcing ideas from Dr. Langer’s talk. He encouraged Stylists to reflect on their own purpose, embrace authenticity, and lean into their uniqueness to foster deeper, more meaningful relationships with clients. Ultimately, he challenged the audience to lead with their why—because people don’t buy what you do, they buy why you do it.

     

    Stylists Attended Workshop #5

     

    Goal Setting: Commitment for Growth

    Stylists participated in a group reflection exercise, sharing ideas such as: 

    • Creating meaningful memories before client appointments.
    • Adapting to each client’s emotional and practical needs.
    • Avoiding the trap of becoming a commodity by emphasizing personalization and luxury.
    • Being deliberate and present in each appointment.
    • Owning one’s authentic self and creating a unique value proposition. 

     

    Stylist Share Out

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Several Stylists shared personal stories about nearly retiring, losing motivation, or facing hardship. Conference rekindled their commitment. They emphasized the importance of the J.Hilburn community, peer encouragement, and the meaningful opportunity the business provides to support family, build relationships, and express personal values. New and seasoned Stylists reaffirmed their belief in the company’s direction. 

     

    Closing Address by Beth Putman Williams

    J.Hilburn Conference in Plano, TX at the Dallas/Plano Marriott at Legacy Town Center on 7/24/2025 thru 07/26/2025.

    Beth Putman-Williams, Interim CEO, delivered an emotional closing message recounting her personal story of impact in Ethiopia, drawing a parallel to her commitment to J.Hilburn. She encouraged all Stylists to reflect on their ‘why’ and celebrate the transformation they’ve achieved together. She then welcomed the Home Office team to the stage to give a round of applause to the Stylists attending Conference.

    Workshop Topics

    General Overview

    A Stylist-led strategy session focused on building a stronger, more intentional sales strategy to elevate monthly volume. Covers techniques, behaviors, and systems for growing order volume. 

    General Overview

    A hands-on refresher on measuring techniques and troubleshooting fit issues for new Stylists. Includes live practice.

    General Overview

    Learn how to confidently use the Stylist App to place orders, manage Client profiles, and sell more efficiently in any setting.

    General Overview

    Interactive styling using full garments and swatches. Focus on building full looks with an emphasis on styling options and details.

    General Overview

    A guided instruction of the Fall Collection, highlighting key seasonal features, details, styling updates, and how to present them to Clients confidently.

    General Overview

    An immersive dive into the fabrics and materials of Fall/Winter 2025, including performance features, and how textiles influence style and comfort.

  • Recognizing our 2024 J.Hilburn Brand Champion

    This year, we are pleased to introduce a new recognition award, the J.Hilburn Brand ChampionTo be recognized as a J.Hilburn Brand Champion, a Stylist must achieve excellence across multiple growth pillars. 

    • Achieved Director Level
    • Recognized as Circle of Excellence, Platinum Seller with Growth for the past 12 months.
    • Achieved the highest growth among Level 1 Sellers, with a minimum of $50,000 in sales growth

    It is with great pride and admiration that we announce 2024’s J.Hilburn Brand Champion, Lisa Torba! Lisa embodies the best of what our brand represents. Her remarkable achievements and unwavering dedication are truly inspiring. We are incredibly proud to have Lisa as the first Brand Champion of J.Hilburn.

    Thank you, Lisa, for being an exceptional ambassador of our brand and a true inspiration to us all.

  • Spirit of J.Hilburn 2024

    At Conference 2024, we announced this year’s Spirit of J.Hilburn. This is a significant moment for our community as we recognize the true essence of J.Hilburn and the exceptional individuals who live out our core values.

    A Bit about the Award:

    The Spirit of J.Hilburn award represents more than just a title; it is a testament to our values and to the community living them “out loud” for the world to see. This individual is a beacon of light and lives with integrity, creating trust-based relationships, has a daily commitment to excellence, seeks out win-win collaborations, and inspires others through their communication, teamwork, responsibility, and love for life. These values define us as a community and guide our actions, both within our J.Hilburn family and in the world beyond.  

    To embody the Spirit of J.Hilburn means helping others deliver life-changing results, fostering a trust-based culture with Clients and Stylists, and promoting uplifting, reliable communication. It involves working shoulder-to-shoulder with fellow Stylists, taking responsibility, and approaching life with passion and continuous learning. The Spirit of J.Hilburn award recipient also provides exceptional service to Clients, mentorship to Stylists, and ignites confidence in others.

    We are very pleased to share that the 2024 Spirit of J.Hilburn recipient is Cameron Gatt! Cameron was recognized by the Stylist community for her patience, kindness, and support to her team.  When accepting the award, she was joined on stage by her daughters. Congratulations Cameron!

  • Conference 2024: What You Need to Know

    Thank you to all the Stylists who joined us for Conference 2024! We hope you enjoyed it an much as we did. We look forward to seeing you next year at Conference 2025!

    Conference 2024 Daily Recaps

    Day 1 Highlights

    Opening video

    New Stylist Welcome Parade

    Address by J.Hilburn CEO Stein Ove Fenne – Building the Future: Key Points

    Investment and Growth Plans:

    •    J.Hilburn plans to invest $2.5 to $4 million in a new client acquisition program, aiming to reach 20,000 net clients by next year. 
    •    An enhanced new Client referral program will start in September 2024, offering a $150 credit to Clients who refer new Clients who purchase $1,000 within three months. 

    Stylist Incentive Programs: 

    •    Starting in October, established Stylists will receive a $125 bonus for every new client reaching $1,000 in three months. 

    Performance Highlights:   

    • Average order value is at $969, the highest in company history. 
    • Average client purchase is $1,497, also a record high. 
    • Significant growth in sales, with East Coast sales at $14.4 million and Texas textiles at $10 million, the best in four years. 
    • 206 new stylists since the last conference, with retail sales of $1.25 million. 
    • 8,574 new clients since the last conference, the best since 2019. 

    Strategic Focus:

    • Emphasis on more stylists earning more, with a focus on driving for five appointments per month to achieve higher income levels. 
    • Moving from weekly to monthly focus for better planning and success in business.
    • Investments in digital tools and systems to build a strong foundation for future growth. 

    Keynote Address by TAL CEO Roger Lee – Key Points

    About Roger Lee

    About TAL and the brands they serve

    Brief history of J.Hilburn

    • J.Hilburn’s model is built on an independent business, entrepreneurial 1099 structure, focusing on the stylist community. 
    •  Commitment to maximizing stylist earnings and reinvesting in the community. 

    Encouragement to embrace the company’s innovative and disruptive approach in the industry. 

    Emphasis on the unique business opportunity J.Hilburn offers to its stylists. 

    Performance by Thailand Dancers

    •    Introduction of the Growing Elite: Thailand /Hong Kong Incentive Trip for Conference 2024 Attendees

    Thank You for Calling J.Hilburn Support Team Segment

    Albini Challenge – Presentation of Albini Sea Island Shirts to Challenge Winners

    Learning & Development and Tech Update with Jerry Huang – Key Points

    Jerry Huang’s Involvement:  

    • Jerry Huang, the Chief Technology Officer, has joined the Learning and Development team to enhance training for new technology. 
    •  An AI engineer, Yatit Thacker, has also joined, focusing on integrating AI and machine learning into training. 

    Training Content and Updates: 

    • New training content for fast-tracking new stylists was launched earlier in the year. 
    • Measurement certification has shown high success rates: 93% of certified stylists close their first sale, and 95% complete up to measurement certification. 

    Feedback and Improvements: 

    • Feedback indicated that some training content was difficult to use on phones and that more supplemental training was needed. 
    • New initiatives include weekly L&D concierge emails for mentors, providing visibility into new stylists’ training progress. 

    Future Plans: 

    • A new mobile-first learning platform is being developed, focusing on multimodal delivery and integrating AI for personalized training. 
    • The platform aims to be more interactive and engaging, with goal-oriented learning paths. 

    Distribution of iPad Covers to Conference Attendees

    Introduction of our Mill Partners

    Thank You for Calling J.Hilburn Support Team Segment #2

    Presentation of Fall 2024 Collection by Simon Kneen – Key Points

    Simon discussed the inspiration for the Fall-Winter 2024 collection, which draws from the rich, earthy tones and textures observed in New England during winter. 

    Color Stories in the Collection: 

    • Magical: Featuring charcoal and black. 
    • Stormy: Gray clouds mixed with soft rustic pinks and burgundy tones. 
    •  Castle: Regimental blues and burgundies with rich naturals. 
    • Mystery: Blue/teals and greens. 
    • Poetic: Softer sage greens and naturals. 
    • Heroic: Reds and greens, traditional New England palette with lots of camels. 

    New Products and Innovations: 

    • A variety of new prints and patterns in shirting, including silk cotton and cotton cashmere. 
    • The collection includes outerwear, suits, and casual wear, with new styles and exclusive fabrics from top mills around the world. 

    Fall 2024 Collection Fashion Show

    Cocktail Reception

    Recognition Awards – Highlights

    Spirit of J. Hilburn Award:  This prestigious award is given to a leader with integrity, commitment, community building, and positivity. 

    • This year’s recipient is Cameron Gatt, recognized for her patience, kindness, and support to her team. 

    Circle of Excellence Achievers:  Stylists are recognized in different categories based on consistent sales performance: 

    • Bronze: $4,000 or more per month. 

    • Silver: $8,000 or more per month. 

    • Gold: $12,000 or more per month. 

    • Platinum: $16,000 or more per month.
      • Annette Dresser – Senior Managing Partner
      • Chris Hite – Associate Partner
      • Christine Mattsson – Associate Managing Partner
      • Eugenie Carpenter – Senior Managing Partner
      • Graham Shaffer-Rais – Associate Managing Partner
      • Katie Cantrill – Managing Partner
      • Laura Getty – Executive Partner
      • Libby Tonucci – Executive Partner
      • Lisa torba – Senior Managing Partner
      • Paige Thomas – Senior Managing Partner
      • Phyllis Walker – Associate Managing Partner
      • Rikki Calvert – Senior Managing Partner
      • Tamie Burnett – Senior Managing Partner
      • Trish Mitchell – Senior Managing Partner
      • Wendy McCullar – Senior Managing Partner

    Top Selling Stylists: Recognition of the top 10 selling stylists with impressive sales figures from the previous conference to the current one. 

    • #10 – Wendy McCullar – $280,387 in personal volume
    • #9 – Katie DeGazia – $301,750 in personal volume
    • #8 – Christine Mattsson – $307,125 in personal volume
    • #7 – Rikki Calvert – $316,829 in personal volume
    • #6 – Chris Hite – $322,072 in personal volume
    • #5 – Allison Fainter – $322,152 in personal volume
    • #4 – Paige Thomas – $358,441 in personal volume
    • #3 – Laura Getty – $370,252 in personal volume
    • #2 – Eugenie Carpenter – $434,316 in personal volume
    • #1 – Annette Dresser – $649,637 in personal volume

    Top Studio Sellers: Recognition of the top five studio sellers based on sales from July 2023 to June 2024. 

    • #5 – Katie Cantrill – $411,746 in personal volume
    • #4 – Tamie Burnett – $414,888 in personal volume
    • #3 – Phyllis Walker – $416,873 in personal volume
    • #2 – Lisa Torba – $465,598 in personal volume
    • #1 – Libby Tonucci – $867,190 in personal volume

    New Stylist Sellers: Celebrating the top six new stylist sellers who joined J. Hilburn between Conference 2023 and June 2024. 

    • #6 – Heather Chee – $14,187 in personal volume
    • #5 – Toni Maas – $16,499 in personal volume
    • #4 – Alex Nutly – $18,245 in personal volume
    • #3 – Jeana Wood – $21,231 in personal volume
    • #2 – Andrea Lee – $28,904 in personal volume
    • #1 – Glenna Marino – $113,357 in personal volume

    Studio Growth Awards: Recognition of studios with the highest growth in sales from July 2023 to June 2024. 

    • #2 – Libby Tonucci – $238,493 in Studio Volume Growth
    • #1 – Tamie Burnett & Phyllis Waker – $516,885 in Studio Volume Growth

    You and Yours Team Builders Awards: Celebrating mentors who have significantly grown their personal and team sales from Conference 2023 to Conference 2024. 

    • #5 – Sharon Boyd – $74,689 total growth
    • #4 – Laura Getty – $96,279 total growth
    • #3 – Denise Rosenblum – $110,876 total growth
    • #2 – Debbie Fallon – $114,286 total growth
    • #1 – Linda Kickham – $144,903 total growth

    After-Awards Dance Party

    Day 2 Highlights

    Open of General Session with On-Time Prize Drawings

    Day 1 Memory Video

    Growing Elite: Italy – Trip Earners Announced

    Simon Says: Discussion with Our Mill Partners – Higlights

    Interview with Vittorio Ozella from Loro Piana: 

    • Vittorio Osella talks about the uniqueness of the J.Hilburn conference and shares insights about Loro Piana’s history, its divisions, and the luxury fibers they work with, such as cashmere and silk. 

    Interview with Ercole Botto-Paola from Reda: 

    • Ercole Botto-Paola discusses Reda’s wool production, their sustainable practices, and the importance of traceability in the wool industry. He shares the global perspective of Reda’s operations and their commitment to innovation and sustainability.

    Interview with Rejno Maragone from Vitale Barberis Canonico:

    • Rejno Maragone, a first-time attendee to the conference, shares his first impressions and discusses the heritage of VBC, their quality control processes, and their commitment to sustainability. He emphasizes the significance of their extensive archives in developing new collections. 

    Interview with Alberto Pollante from the Albini Group:

    • Alberto Pollante discusses the history of the Albini Group, and their cotton, linen, and anti-crease fabrics.

    Product Development Team Introduction: 

    • The product development team from J.Hilburn, including Alison, Twinkle, and Kaori, is introduced. Each member shares details about their roles, responsibilities, and the processes involved in product development, sourcing, and ensuring quality.

    Special Recognitions and moments: 

    • Attendees of the Vietnam trip are invited to the stage to share their experiences and special moments.
    • Twinkle Wong is honored as the Elite Asia 2024 VIP for her exceptional contribution to the trip, with a heartfelt acknowledgment of her efforts.

    Workshop Sessions:

    Fit confidence
    Competitive comparison
    New product
    You and yours
    Finding and keeping clients

    Home Office Event – Highlights

    • Red Carpet Entrance for Attendees
    • Walk of Fame featuring Platinum Sellers
    • Tours of the Office and Warehouse
    • Stylist Store Shopping
    • Planting the Future Tree Dedication
    • Recognition of Growing Elite: Dallas Weekend Getaway Earners
    • Drone Photo
    • J.Hilburn Brand Champion Lisa Torba receives a J.Hilburn Porsche Cayenne for 1 year

    Day 3 Highlights

     

    On-Time Drawings

    Regional Pride: 

    • Attendees were encouraged to show regional pride with cheers and colors representing different regions. 

    Day #2 Memory Video

    Thank You for Calling J.Hilburn Support – Segment #3

    Keynote Address by Professor Thomas DeLong – Highlights

    • Shared a personal story about his mother and the importance of being present and emotionally connected. 
    • The group watched a video of a young girl singing the national anthem and the support she received from Maurice Cheeks, the coach of the Portland Trail Blazers. The video highlighted the importance of support, vulnerability, and leadership.

    • Discussed the implementation of self-managed teams at CNS Grocers and the impact on productivity and employee engagement. Key takeaways included the importance of trust, the power of self-managed teams, and the role of leadership in fostering a supportive environment.

    • A gratitude exercise was conducted, showing the link between expressing gratitude and increased happiness. Participants were asked to write letters of gratitude to someone influential in their lives.

    • The session ended with a focus on the importance of connection, kindness, and continuous personal and professional growth. Participants were encouraged to create sacred spaces and moments of gratitude in their daily lives 

    Closing Address by Stein Ove Fenne

    • Continuing the theme of gratitude, Stein Ove expressed gratitude for the Stylists and the Home Office Team.

    Day #3 Workshops

    Workshop Highlights

    General Overview

    This workshop focuses on strategies for finding and retaining clients, with a particular emphasis on building and maintaining strong client relationships, understanding generational differences in client preferences, and implementing effective client acquisition and retention programs. Key speakers and contributors include Susan Kantor and Simone Pizzuti, who provide insights and share their experiences in client management and business growth.

    Key Points and Strategies

    1. Understanding the Importance of New Clients
      1.    Average new clients per stylist annually: 11.
      2.    Conference attendees average: 19 new clients per stylist annually.
      3.    Importance of setting and pursuing goals for new client acquisition.
    2. Monthly Success Formula
      1. Transition from a weekly to a monthly success model.
      2. Focus on building client relationships, both existing and new.
      3. Importance of setting specific, realistic goals for new client appointments and follow-ups.
    3. Client Referral Program
      1. Enhanced client referral program starting in September.

      2. Increased investment from $25 to $150 for client referrals that result in $1,000 in purchases within three months.

      3. Importance of leveraging existing clients to gain new referrals and increase business growth.

    4. Generational Differences in Client Management
      1. Tailored strategies for engaging with different generations: Baby Boomers, Gen X, Millennials, and Gen Z.

      2. Baby Boomers: Prefer face-to-face interactions, phone calls, and detailed information.

      3. Gen X: Appreciate efficiency, clear benefits, and may respond well to emails and voice messages.

      4. Millennials and Gen Z: Prefer concise communication, digital interactions, and value-driven messaging.

    5. Workshop Exercises and Collaboration
      1. Interactive sessions focusing on brainstorming potential new clients.

      2. Encouragement of sharing best practices and learning from each other’s experiences.

      3. Emphasis on writing down and sharing goals to foster accountability and drive performance.

    6. Effective Communication and Follow-Up
      1. Importance of follow-up in converting potential clients into actual clients.

      2. Use of personalized scripts and authentic communication to build trust and rapport.

      3. Strategies for leveraging social media and digital platforms to reach and engage clients.

    7. Setting and Achieving Goals
      1. Encouragement to declare and share goals to enhance accountability.

      2. Real-life examples of setting challenging goals and achieving them through consistent effort and strategic planning.

      3. Focus on incremental growth through regular client engagement and follow-ups.

    8. Programs and Incentives
      1. Details of new client acquisition programs and incentives to motivate stylists.

      2. Introduction of new programs starting in October, aligning with the launch of a new app for better business management and tracking.

      3. Incentives for achieving net new client goals, with cash bonuses and recognition for top performers.

    This comprehensive approach ensures that stylists have the knowledge, tools, and motivation to effectively find and keep new clients, thereby driving business growth and achieving success.

    General Overview

    This workshop focuses on strategies for recruiting new stylists to your team. Presenters are Regional Sales Directors, Deb Scanlan and Kelly Braaten.

    Workshop Goals and Focus

    1. Engagement and Onboarding:
      1. Emphasis on the importance of initial 90 days for new stylists.

      2. Key focus on client acquisition as the best learning tool.

      3. Use of onboarding checklists and leveraging upline and regional resources.

    2. Multigenerational Workforce:
      1. Adaptation to a workforce consisting of five generations.

      2. Need for innovative approaches to training, communication, and recruitment.

      3. Reference to “The Remix” book on leading a multigenerational workplace.

    Recruitment and Networking

    1. Script and Objection Handling:
      1. Development of scripts for inviting potential stylists.

      2. Strategies to handle objections such as lack of fashion background or network.

    2. Events and Networking:

      1. Successful events like the young professionals networking event in Houston.

      2. Strategic approach to leveraging networks for client acquisition and stylist recruitment.

    Training and Support

    1. Continuous Learning and Mentorship:

      1. Importance of mentorship and community in stylist development.

      2. Monthly mentor masterminds and new stylist power hours as support tools.

    2. Use of Technology:
      1. Implementation of tools like J.E.S.S.I for scripting and overcoming objections.

      2. Custom Made Social and AI components for personalized support.

    Client Relations and Sales

    1. Building Client Relationships:
      1. Strategies for deepening relationships with existing clients.

      2. Purposeful conversations to expand influence within clients’ networks.

    2. Sales Techniques:
      1. Ideas for sales incentives and presentations to potential clients.

      2. Hosting events like lunch and learns to engage with professional groups.

    Personal and Professional Growth

    1. Legacy and Impact:

      1. Personal stories highlighting the importance of legacy and impact.

      2. Encouragement to build and leave a lasting legacy through work at J.Hilburn.

    2. Community and Support:
      1. Emphasis on creating a supportive and engaging community.

      2. Importance of human connection and support over purely technical training.

    Practical Takeaways

    1. Actionable Insights:
      1. Practical tips on managing time and prioritizing tasks to achieve goals.

      2. Encouragement to innovate traditional methods to stay relevant.

    General Overview

    The Fit Confidence Workshop was designed to enhance Stylists’ understanding of fit preferences and garment alterations to ensure Clients’ satisfaction with their custom clothing. The workshop was led by Erin Murphy and Fangfang Zhang, who provided technical insights and practical demonstrations using Director of Finance Richard Frye as the model.

    Key Points

    1. Fit Preferences
      1. Trim, Slim, and Classic: The workshops emphasized understanding how different fit preferences (Trim, Slim, Classic) affect the garment’s final appearance and fit on the client. Trim fit provides a balanced, modern look; Slim fit offers a snug, contemporary style; Classic fit ensures a relaxed, traditional appearance.

      2. Impact on Garments: Selecting different fit preferences changes the garment’s construction, including aspects like ease, waist placement, and leg openings.

    2. Garment Construction and Adjustments
      1. Sport Coats and Trousers: The workshops demonstrated how changes in fit preferences impact both sport coats and trousers. Specific focus was on aspects like shoulder fit, chest size, and the ease around the waist and hips.

      2. Chest Pieces: Participants were shown the differences between standard and soft chest pieces, encouraging them to feel the differences in layers and construction to understand their impact on the garment’s fit.

      3. Alterations and Adjustments: Techniques for making precise alterations were discussed, such as adjusting for shoulder width, waist and hip measurements, and leg openings. The importance of small incremental adjustments to maintain garment proportion and fit was highlighted.

    3. Practical Demonstrations
      1. Model Demonstrations: Richard modeled different fit preferences, allowing participants to see firsthand how each preference alters the look and feel of the garments. This included observing the impact of different fits on movement and comfort.

      2. Interactive Sessions: Workshops included interactive elements where participants could handle chest pieces and shoulder pads, and engage in Q&A sessions to clarify doubts about fit and construction.

    4. Client Interaction and Measurement Techniques
      1. Understanding Client Needs: Emphasis was placed on how to gauge client preferences and translate them into appropriate fit choices. Stylists were encouraged to ask Clients detailed questions about their desired look and comfort levels.

      2. Measurement Techniques: Detailed instructions were provided on how to measure clients accurately, considering factors like waist placement, rise, and the correct way to measure shoulders and chest for both shirts and jackets.

    5. Use of Technology
      1. Profile Layout in the App: Participants were introduced to the profile layout in the Stylist App, showing how to use it for managing fit preferences and advanced alterations. The app layout provides a comprehensive view of client measurements and preferences, facilitating better fit management.

      2. Tool tips and Guides: The workshops highlighted the use of tool tips and guides available in the app to assist with making accurate alterations and understanding garment construction changes.

    6. Challenges and Problem-Solving
      1. Fit Challenges: The workshops included exercises where participants evaluated fit issues and proposed solutions. This hands-on approach helped reinforce learning and improve problem-solving skills regarding garment fit.

      2. Feedback and Adjustments: Participants learned how to gather feedback from clients and make necessary adjustments to ensure satisfaction. Techniques for handling common fit problems, like tightness in the shoulders or waist, were discussed.

    Conclusion

    The Fit Confidence Workshop provided a comprehensive learning experience for Stylists, enhancing their ability to understand and manage fit preferences, make precise garment alterations, and ensure client satisfaction. Through practical demonstrations, interactive sessions, and detailed technical guidance, participants gained valuable insights into the art and science of custom clothing fitting.

    General Overview

    The New Product Workshop was hosted by Chief Creative Officer Simon Kneen and Director of Merchandising Nicole Coury. The workshop focused on product launch strategy, inventory management, new product offerings, and upcoming developments.

    Key Highlights

    1. Retail Calendar and Product Launches

      1. The retail calendar starts in February and ends in January, guiding the product launch rhythm.

      2. Major product launches (fall/winter and spring/summer) are front-loaded to ensure swatches and products are delivered efficiently and cost-effectively.

      3. Fall/Winter collection launches in late July, extending through January, with a two-month overlap into the new season.

      4. Preseason products are intended to fill gaps and provide items that can be sold year-round.

    2. Product Life Cycle and Inventory Management

      1. Prior Collections are turned off two months into the new season to avoid discounting issues and ensure a smooth transition to new products.

      2. Preseason collections should ideally include suiting, casual wear, and new shirting to maintain full-price selling during transitional periods.

      3. The goal is to deliver preseason items early enough to support sales during low seasons (e.g., June and July).

    3. Read-and-React Strategy

      1. The company is developing a “read-and-react” strategy to adapt quickly to market demands, especially for casual wear, knits, and pants.

      2. Early season sales data guide decisions to replenish popular items.

      3. Examples include the stretch twill tech pant, which saw high demand and was restocked based on initial sales performance.

    4. Product-Specific Highlights

      1. Four-way stretch pants and textured stretch pants are key offerings, with a focus on versatility and structure.

      2. Modern interpretations of traditional fabrics like corduroy are designed to be more durable and easier to care for.

      3. New shirting fabrics include a range of options like tensile stretch pockets and updated shirting fabrics with enhanced comfort and durability.

    5. Innovations and New Offerings

      1. New knit vest styles with double zips and various knit profiles for layering.

      2. Introduction of warm winter twill and cozy denim fabrics designed for thermal properties without causing overheating.

      3. Scuba fabric, a tailored knit that maintains structure and color, offered in multiple styles and colors.

      4. Affordable wool-cashmere blends from Hong Kong offering premium feel at lower price points.

    6. Questions and Discussions

      1. Discussion about the challenges in suiting delivery times and the need for better planning.

      2. Exploration of ways to enhance casual pants and address inventory issues without compromising quality.

      3. Emphasis on using early sales data to refine product offerings and better meet client needs.

    7. Upcoming Developments

      1. New casual shirting fabrics and styles tailored to younger customers’ preferences for soft, eco-friendly materials.

      2. Introduction of new suiting buttons and shirt buttons to enhance product customization.

      3. Launch of digital lookbooks and updated printed lookbooks for better client engagement and sales support.

      4. Plans to introduce new formal wear options and address specific client requests, such as for gingham patterns.

    General Overview

    Workshop Purpose and Goals

    Purpose:

    To empower Stylists with confidence and knowledge when speaking about J.Hilburn products in comparison to the market.

    Goals:

    • Understand the basics of each product, including key features and performances.

    • Provide three key product takeaways for customer interactions.

    • Highlight key product categories and how they stack up against competitors.

    Workshop Dynamics:

    • Interactive sessions with Q&A encouraged throughout.

    • Use of real-world examples and comparisons to illustrate key points.

    • Focus on empowering stylists with knowledge to confidently address customer questions and concerns.

    Key Product Categories Discussed:

    1. Interlock Knit Polo
      1. Uses Supima Cotton, a high-quality cotton making up less than 1% of the world’s cotton.

      2. Price: $148
      3. Exclusive to J.Hilburn and made-to-measure.
    2. Performante Polo
      1. Focus on fabric quality and fit.

      2. Comparison with similar products in the market to highlight customization and fit as key differentiators.

    3. Four-Way Stretch Pants
      1. Emphasis on comfort, flexibility, and fit.

      2. Highlighted differences in fabric quality compared to competitors.

    4. Americano Five Pocket
      1. Compared against traditional five-pocket pants in terms of fabric quality and fit.

      2. Highlight customization options.

    5. Non-Iron Dress Shirt
      1. Focus on quality of cotton and non-iron technology.

      2. Emphasis on customization and fit.

    6. Thomas Mason Journey Shirt
      1. Highlight the combination of luxury and performance.

      2. Uses high-quality Thomas Mason fabric with a wrinkle-resistant finish.

      3. Competitors: High-end luxury shirts.

    Key Selling Points

    1. Customization:
      1. Monogramming, contrasting stitches, and button choices.

      2. Made-to-measure options provide a tailored fit that competitors do not offer.

    2. Fabric Quality:
      1. Use of high-quality materials like Supima Cotton and Thomas Mason fabrics.

      2. Differentiators include the rarity and superior quality of the cotton used.

    3. Fit and Comfort:
      1. Emphasis on the perfect fit and comfort provided by J.Hilburn’s customization options.

      2. Comparison with off-the-rack options from competitors to highlight superior fit.

    4. Pricing Strategy:
      1. Start with higher-priced items to establish value before offering lower-priced alternatives.

      2. Avoid selling based on personal budget; focus on the value to the customer.

    Market Comparison Insights

    1. Fabric Content:
      1. Highlight differences in fabric types and their benefits.

      2. Use technical details about fabric quality to educate customers.

    2. Product Positioning:
      1. Position J.Hilburn products as exclusive, high-quality, and customizable.

      2. Emphasize the limited availability and superior craftsmanship.

    By integrating these details and key points into customer interactions, Stylists can effectively communicate the unique value proposition of J.Hilburn products and differentiate them from competitors in the market.

    Here are the details for Conference 2024:

    When: July 25th – 27th 

    Where: Dallas / Plano Marriott at Legacy Town Center

    7121 Bishop Road, Plano, TX 75024

    CONFERENCE 2024 AGENDA

    Wednesday, July 24 – Pre-Conference

    2:00 PM – 5:00 PM – EARLY REGISTRATION

    3:00 PM – 4:00 PM – Live Tech Connect Session 1 – Stylist App Training 

    6:00 PM – 7:00 PM – Live Tech Connect Session 2 – Stylist App Training

    Thursday, July 25 – Day 1

    8:00 AM – 9:45 AM – REGISTRATION OPENS

    8:00 AM – 9:45 AM – Fit / Tech / Studio / Mills / SizeStream / L&D Bars Open

    10:00 AM – 10:05 AM – General Session Welcome 

    10:05 AM – 10:40 AM – Keynote Address from J.Hilburn CEO Stein Ove Fenne

    10:40 AM – 11:55 PM – Keynote Address from TAL CEO Roger Lee

    11:55 AM – 12:30 PM – General Session

    12:30 PM – 1:30 PM – Lunch

    1:30 PM – 2:50 PM – Announcements & Introduction of our Mill Partners

    2:50 PM – 3:00 PM – Break

    3:00 PM – 4:05 PM – Preview of Fall Collection

    4:05 PM – 5:00 PM – Fit / Tech / Studio / Mills / SizeStream / L&D Bars Open

    6:00 PM – 6:45 PM – Cocktail Reception

    6:45 PM – 8:15 PM – Stylist Celebration Dinner and Awards

    8:15 PM – 10:30 PM – After Party

    Friday, July 26 – Day 2

    7:00 AM – 8:00 AM – Fit / Tech / Studio / Mills / SizeStream / L&D Bars Open

    8:30 AM – 9:30 AM – General Session

    9:30 AM – 10:15 AM – Discussion with the Mills

    10:15 AM – 10:30 AM – Break

    10:30 AM – 12:00 PM – Workshop 1

    12:00 PM – 1:00 PM – Lunch

    12:15 PM – 1:00 PM – New Stylist Opportunity Meeting

    1:00 PM – 2:30 PM – Workshop 2

    2:30 PM – 2:50 PM – Break

    2:50 PM – 4:20 PM – Workshop 3

    4:20 PM – 7:45 PM – Home Office Visit

    Saturday, July 27 – Day 3

    7:00 AM – 8:15 AM – New Stylist Breakfast Meeting

    8:30 AM – 8:45 AM – General Session

    8:45 AM – 10:15 AM – Keynote Address by Harvard Professor Dr. Tom Delong

    10:15 AM – 10:30 AM – General Session

    10:30 AM – 10:45 AM – Break

    10:45 AM – 12:15 PM – Workshop 4

    12:15 PM – 12:30 PM – Box Lunch & Break

    12:30 PM – 2:00 PM – Workshop 5

    2:15 PM – 2:30 PM – Closing Session

    Stylists will be grouped by Region for workshops – except for New Stylists (Stylists who joined between June 2023-present), who will be in their own separate group. Please make sure your New Stylists are with the New Stylist group.

    New Product 

    Workshop Focus: Learning about the new Fall Line

    Presenters: Simon Kneen and Nicole Coury

    Fit Confidence

    Workshop Focus: Fit Concerns for the year

    Presenters: Erin Murphy and Richard Frye

    You and Yours

    Workshop Focus: Changing your mindset on what is most important

    Presenters: Deb Scanlan and Kelly Braaten

    Finding and Keeping New Clients

    Workshop Focus: 2+2 Method, Handling Objections, Setting Expectations, Handling Delivery

    Presenters: Susan Kantor and Simone Pizzuti

    Competitive Comparison

    Workshop Focus: What differentiates J.Hilburn from other companies

    Presenters: James Burgess and Michael Castellano

    • Texas is HOT in July 🔥There are fun activities and restaurants you can visit around the hotel but please be mindful of the heat.  It’s smart to stay well-hydrated in the Texas sun! 
    • Bring a water bottle to refill (save the planet!) – Hydration reduces headaches while traveling.
    • Bring Snacks for travel (especially for those changing time zones). – They will come in handy throughout the day.
    • Bring layers – The airport and hotel spaces tend to get cold and you might need to add/remove layers.
    • Bring your own portable charger for your phone / iPad as plug-in space in the ballrooms is extremely limited.
    • Bring your Apple iPad
    • Bring extra travels bags or leave space in your luggage – Stylists will receive their Fall 2024 swatches at Conference. Dimensions for the swatch package are 6″x 5” x 5″. Additionally, during the Home Office visit, Stylists will have the opportunity to purchase items from our Stylist Store. We are not offering shipping for these items, so you should plan to take these home in your luggage.

    We will have an amazing time at Conference 2024! Recommended attire is as follows:

    • Dress Code for the Conference: Business Casual – We recommend bringing layers as indoor/outdoor temperatures in Texas can vary widely.
    • Thursday, July 25th – Stylist Celebration Dinner: Cocktail Attire Recommended / Formal Attire Optional
      • The Home Office team will be dressed in formal attire for this event. You are welcome to join in if you wish. Wear the evening attire that makes you feel the most comfortable. 
    • New Stylists Special Meet & Greet
      • Prior to the Cocktail Hour, New Stylists will get to meet Global CEO Roger Lee and J.Hilburn’s Senior Leadership Team!
      • Same dress code as Stylist Celebration Dinner

    Saturday, July 27th is Regional Color Day! Let’s see which region has the most spirit and pride ~ wear your regional colors or accessories.  Surprise giveaways for the Stylists with the best regional attire!

    Wild Wild West: RED

    Tex-Style: GREEN

    Center Stagers: YELLOW

    East Coast Rising: BLUE

    You will want to participate fully in all of the General Sessions and Workshops! 

    Throughout Conference, you will want to share and post on your social media platforms! You want to share YOUR JOURNEY! Use this hashtag in your posts: #jhilburnconference24

    • Check out Stylist Central on Facebook to see where Stylists are meeting to hang out. Or, start following your fellow Stylists to be inspired! 
    • Build your social media following in advance of Conference. Tell everyone by email and/or text to follow you on social. Try hosting a fun drawing for those who share your page with others!
      • This puts everyone on notice that you’ll be sharing the inside scoop from Conference. Start building anticipation!
      • Share old photos from past Conferences or meetings.
      • Share all the things you know you’ll see and hear, and get your network excited too! 

    Friday Night, July 26th is the night for TEAM TIME or just connecting with your fellow Stylists on your own time. We will return to the hotel from our home office visit by 8:00 PM.

    • Heavy appetizers will be provided during the Home Office visit, but if you want to make dinner reservations for Friday night, we recommend you make them ASAP (for 8:00 PM or after). Click for a list of nearby restaurants.

    Take this opportunity to connect with your team and MEET NEW STYLISTS! 

    We will be offering FREE PROFESSIONAL HEADSHOTS!  The headshot bar will be open during breaks and before and after sessions.

    Recommendations:

    • We recommend you wear simple, solid colors.
    • Also, wear a BIG smile!
    • You will get to pick your favorite photo to be retouched.

    We welcome all REGISTERED GUESTS – Guests will be required to wear identification (Conference Lanyard or Wrist Band) to be allowed into J.Hilburn areas. We will have check-in stations.

    • You must register your guest at the Registration Desk
    • Guest will have access to the following
      • All Meals 
      • Access to any workshop, you are attending – Guests must be accompanied by a Stylist

    Shops and Restaurants around the Shops of Legacy East:

    • Shops
      • Another Time and Place
      • Benefit Cosmetics
      • Box and Paper
      • Francesca’s
      • Kendra Scott
    • Restaurants 
      • Bob’s Steak & Chop House
      • Bottle Rockets
      • Brasao Brazilian Steakhouse
      • Chipotle
      • CRU Food & Wine Bar
      • Del Frisco’s Grille
      • Dunkin’ Donuts
      • Grimaldi’s Pizza
      • Half Shells Seafood Grill
      • MI Cocina
      • Scruffy Duffies
      • Sambuca 360
      • Village Burger Bar
    Days
    Hours
    Minutes
    Seconds
  • FAQ – Growing Elite Trip 2024

    Exclusively for Conference 2023 Attendees!

    Qualification Period: June 1 – October 31, 2023

    Travel Dates: February 19 – February 26, 2024

    BOTH PERSONAL AND TEAM BUILDING QUALIFICATIONS MUST BE MET TO BE RANKED

    Growing Elite Trip Tracker

    Frequently Asked Questions & Answers

    A1: Seven Days and 6 Nights from Monday, February 19 – Monday, February 26, 2024 

    A2: Airfare, Hotel and all the meals!

    A3: We have lots of fun activities planned and we are still finalizing but here is a quick overview:

    • Tour of V.T.G.
    • Travel to Hong Kong
    • Bucket list experiences in Hong Kong and Vietnam
    • Celebrate Lunar New Year at the Annual TAL Team Dinner
    • Represent all of J.Hilburn in this once-in-a-lifetime experience!

    QUALIFICATION PERIOD

    A4: June 1, 2023 through October 31, 2023. All qualifying New Stylists must be enrolled by October 31, 2023 at 11:59 pm EST.

    A5: Yes, there is a minimums for both Established Stylists and New Stylist.

    • Established Stylists must enroll a minimum of 3 New Stylists 
    • New Stylists must enroll a minimum of 2 New Stylists

    A6: June 1, 2023 through October 31, 2023. All qualifying orders must be submitted by October 31, 2023 at 11:59 pm EST this applies to all New Stylists sales for Stylists who enrolled during the Qualification Period.

    A7: Any Stylists who enrolled January 1, 2022 – Present are considered a New Stylist 

    A8: At least three (3) New Stylists for the Established Mentor and two (2) New Stylists for the New Stylist Mentor who were added during the qualification period must be active at the time of the Trip (February 2024) to travel or the Trip Earner will forfeit their trip and the next in line will be notified. 

    A9: At least three (3) New Stylists for the Established Mentor and two (2) New Stylists for the New Stylist Mentor who were added during the qualification period must be active at the time we close the qualification period.

    A10: The current definition is in the Career Plan:

    Active Stylist Any Enrolled Stylist meeting one or both of the following for Career Plan Qualifications and Bonuses: $500+ Monthly PV-Q $1,000+ TTM

    TRIP QUALIFICATIONS

    A11: Five Stylists will earn their SPOT!

    • 4 Established Stylists
    • 1 New Stylist

    A12: There are two qualifications, Personal Sales and Teambuilding 

    Personal Sales Qualification:

    • Sell $1.00+ over personal volume of June 2022 – October 2022 or a minimum of $32,000, whichever is greater, acquire 16+ new clients

    Team Building Qualification:

    • Enroll and activate at least three (3) new personally enrolled Level 1 Stylists during the qualification period
    • The Top Four Mentors with cumulative New Stylist sales will be ranked high to low
    • The Top Four Mentors in this category, with the highest New Stylist sales volume, will be eligible to earn the trip
    • New Stylists combined sales must be greater than $20,000 during the qualification period

    A13: There are two qualifications, Personal Sales and Teambuilding 

    Personal Sales Qualification:

    • Sell $16,000+ and acquire 16+ New Clients during the qualification period

    Team Building Qualification:

    • Enroll and activate at least two (2) new personally enrolled Level 1 Stylists during the qualification period
    • Must promote to Associate Partner+ by October 31, 2023
    • All New Mentors will be ranked by the total cumulative sales of their New Stylists. The Top Mentor, in total New Stylist sales volume, will be eligible to earn the trip.
    • New Stylists combined sales must be greater than $15,000 during the qualification period.

    SALE QUALIFICATIONS

    A14: The Client must have not placed an order from June 1, 2021 – Present to qualify as a New Client.

    A15: Yes, as long as the transferred Client has not placed an order from June 1, 2021 – Present. Then the Client will eligible to be a New Client.

    A16: June 1, 2023 through October 31, 2023. All qualifying orders must be submitted by October 31, 2023 at 11:59 pm EST this applies to all New Stylists sales for Stylists who enrolled during the Qualification Period.

    A17: No, every new Stylist can contribute as much as possible toward the overall goal. Your ranking to achieve the trip is based on the cumulative total of the new Stylists sales so you will want to help them maximize their sales every month. 

    A18: No. Only the sales of the new Stylists will be counted toward the volume needed for top 5 ranking.  

    MENTOR QUALIFICATIONS

    A19: There is no limit to the number of new Level 1 personally enrolled Stylists that can contribute to this ranked sales qualification. 

    A20: Yes, we will have a tie breaker

    • Established Stylists = number of Level 1 rank advancements to AP+
    • New Stylist = Number of combined qualifying New Clients acquired during the qualification period.

    OTHER

    A21: Yes, J.Hilburn will actively review Rewards Trip qualifying sales and eligibility. J.Hilburn reserves the right in its sole discretion to cancel, modify or suspend this Rewards Trip or the participation thereof for any or all Stylists at any time, with or without notice, for any reason or no reason, including fraud, fabrication or any other causes that corrupt the integrity of this Rewards Trip and achievement of the minimum thresholds of the Personal Sales and Team Building Qualifications 

    A22: That is very unfortunate but all Trips are based off each unique qualification period and qualifications. There is not a cash reward or bonus for the trip and cannot be substituted for cash. The Earner cannot transfer points, perks, or trip to another Stylist.

    We will notify the next Stylist in the ranking order for the the Growth Elite Trip.

    A23: All income earned through the taxpayer’s business, as an independent contractor or from informal side jobs, is self-employment income, which is fully taxable and must be reported. Taxpayers must also report the fair market value of merchandise or products won, such as a prize or reward, as taxable income.

    The 2023 Rewards Trip is categorized as taxable income and will be reflected in your 1099 in 2023.

    A24: This is such an exclusive trip we are not allowing for guests for this trip. 

    Who is eligible to earn Growing Elite Trip?

    You must attend Conference 2023 – Today, Not Tomorrow to be eligible to earn this amazing EXCLUSIVE TRIP!