J.Hilburn Newsroom

Category: Resources

Your knowledgebase for all how-tos, FAQs, and communication.

  • Showroom Spotlight: Meet Our Leading Stylists at the New York City J.Hilburn Showroom

    We’re excited to spotlight three of our NYC-based Stylists who have stepped up as leaders at our J.Hilburn NYC Showroom. Over the years, Shawn Evans, Susan Brown, and Kristy Koys have not only excelled in their roles but are now focused on expanding our local presence, increasing activity at the showroom, and mentoring both new and existing Stylists.

    This passionate trio is dedicated to the J.Hilburn mission and eager to support anyone looking to grow their J.Hilburn business. Below, we’ve asked Shawn, Susan, and Kristy to share some information about their backgrounds and answer a few questions highlighting the advantages of working from our showroom.

    If you or your team members are in NYC or the surrounding areas and are interested in learning more, don’t hesitate to reach out to Shawn, Susan, and Kristy, or schedule an appointment to visit the showroom.

    Shawn Evans

    Enrollment: March 2015

    Current Rank: Style Associate

    Bio: Shawn is a NYC-based Style Associate who joined J.Hilburn nine years ago after many years working as a personal Stylist. Shawn’s prior experience includes early stints in classic northeastern fashion retail icon stores John Wanamaker’s and Bonwit Teller. Prior to J.Hilburn, Shawn’s experience included dressing both men and women, working with celebrities, video styling, and personal shopping.

    Q: Why are you excited to work with new Stylists at the Showroom?

    A: I’m excited to work with new Stylists in our NYC Showroom because we all come from different backgrounds and have different strengths in this business, so we can all learn a thing or two from each other. We’re all building a business and want it to be successful. 

    Q: How has your business benefited from working out of the Showroom?

    A: I enjoy the showroom work because it gives me the ability to broaden a Client’s appointment to include wardrobe consultations and idea generation. I see more of the product details and different style options that we have to offer Clients. This knowledge has boosted my confidence and helped double my business. My Clients enjoy the showroom experience and most ask, “Why haven’t we always met in the showroom?”

    Q: Why should a NYC Stylist take full advantage of the Showroom?

    A: NYC Stylists (especially if you’ve just joined) should take full advantage of the Showroom because you will have a leader to help you (if needed) answer questions. The showroom is equipped with all the supplies you need, including fit samples and fabric swatches (remember to also bring your boxes – you know your boxes better). Sample pieces are all tagged with SKU #’s Product Name. To quote one of our SMPs, “This was the easiest time I’ve had during my appointments.” 

    Susan Brown

    Enrollment date: March 2013

    Current Rank: Style Advisor 

    Bio: I’ve had a passion for fashion since, well, forever! I majored in Fashion Merchandising and worked in menswear – Van Heusen, J. crew. I’m a blogger, wife, and proud mom of three adult daughters. 

    Q: Why are you excited to work with new Stylists at the Showroom, and why should a NYC Stylist take full advantage of the Showroom?

    A: New Stylists should take advantage of the Showroom to share all the benefits of working with a community of seasoned Stylists, like having the ability to show off the great products – essential and seasonal – and using all these plus the fit samples to increase your sales and boost confidence!

    Q: How has your business benefited from working out of the Showroom?

    A: I love having a professional setting to meet my Clients – current and new.  Having them see actual samples and bigger swatches of fabric helps them to put together full looks instead of making single-item buys which increases my average orders, often over $1K!

    Kristy Koys

    Enrollment date: Friday, August 8, 2014

    Current Rank: Style Advisor

    Bio: I have many years of experience in the hospitality industry, mostly in restaurants and bars. I still do award-winning consulting for the latter. I truly enjoy the joy of offering fond and memorable experiences through dining and special events. Everyone eats.  Everyone drinks. My goal is to teach others to do it with a smile and shine that light from within. While helping a friend search for a career, we both found J.Hilburn, and hence, the career shift commenced. It’s been a huge learning experience for me. I didn’t even know what the word “lapel” meant before J.Hilburn’s training courses.

    Q: Why are you excited to work with new Stylists at the Showroom?

    A: I remember a time when I knew nothing about menswear but was excited to embark on this new career. New Stylists have that excitement that I enjoy encountering and reminds me of the vast opportunities that I’ve experienced and that lie ahead. I am happy to share my grand ideas where I’ve made ‘magic’ happen and it has earned me rewards gifts and incentive trips over the years. New Stylists in the showroom ignite the seasoned Stylists as well.

    Q: Why should a NYC Stylist take full advantage of the Showroom?

    A: Walking into a space that thoroughly supports you and makes you look like a pro in front of your Clients is a huge flex. Although we run our business as independent Stylists, we run the showroom as a community full of warmth and guidance. For every good experience a Stylist has in the showroom whether it be a lunch and learn or a Client appointment, we only become stronger. The more Stylists use the showroom, the more the word gets out and the referrals come. Everything we do has a ripple effect. I want Stylists to feel welcome and encouraged to grow their business in the NYC Showroom.

    Q: How has your business benefited from working out of the Showroom?

    A: First of all, I don’t have to lug around my swatch box, nor do I have to worry about showing customizations like piping through many flowering descriptors. The sample pieces in the showroom sell themselves, coupled with the pre-appointment survey, pre-sent style boards, and the VMA, we have so much more time to dig into all 11 categories and the numerous customizations.

    There is more time to build rapport with new Clients and dig in deeper with established Clients. Although it’s possible to go through all of this virtually and during an in-home appointment, the showroom offers Stylists a show-and-tell experience that you cannot reproduce otherwise. Well, you could rent a sprinter van with lots of samples, but ain’t nobody got time for that.

  • Success Scripts & FAQ: Fall 2023 Inactive Client Promotion

    Scripts and Assets to Help You Reach Out to 100% of Your Inactive Clients and Maximize the Promotion:
    Click Here to Download This NEW Resource!>>>

    Inactive Client Promotion Details

    The What — As you know, we ran a promotion for Inactive Clients during the October/November timeframe in 2019, 2020, 2021 and 2022. These promotions were very successful, with our Stylists selling over $1,000,000 in 2019, over $700,000 in 2020 (despite the pandemic!), and over $1,400,000 in both 2021 and 2022. The average AOV of all four years has been over $1,000 per Inactive Client, and over $1,300 per Inactive Client during the 2021 promotion. We’ve decided to run this promotion again in 2023, and we hope you’re as excited as we are at Home Office!

    The Why — To increase sales through October. This promotion also gives Stylists another great reason to call and text their eligible Inactive Clients.

    The When — We will be running this promotion again for 2023. It starts Wednesday, October 4 and lasts through Wednesday, November 15.

    The Who — This offer is for Inactive Clients who have not shopped with J.Hilburn for 12 months or longer.

    The How — Eligible Inactive Clients who spend $500 or more on an order during the promotion will receive $100 off that order. The order must only include full price items for him to receive the $100 discount. The Company will send an email on Wednesday, October 4 to eligible Inactive Clients who have not unsubscribed from our marketing emails. The Company will also send follow-up emails throughout the promotion to those Inactive Clients who have not yet claimed their offer.

    INACTIVE CLIENT PROMOTION HOW-TOS & FAQ

    Finding Your Inactive Clients — Our Tech Team has added an orange tab in the Green Room with the eligible Inactive Clients in your list that will be eligible for this Promotion. The tab will be titled “October Inactive Client Promotion” and will be to the right of your other Client tabs. Here you will find the list of your eligible Inactive Clients who qualify for this Promotion. The Inactive Clients eligible for the Promotion in this tab will be listed by Last Purchased date in descending date order.

    Applying The $100 Discount — A list of unique discount codes will be generated for only those eligible Inactive Clients who qualify for this promotion. The discount code will appear during the ordering process, as in the screenshot example from last year below. The code will be labeled as “Available Promo” and you will need to apply the code to the order. Each unique code will formatted for the 2023 promo as JHOCT23-[CustomerID]. For example, the discount code for a Client with the Customer ID 118819 would be JHOCT23-118819.

    INACTIVE CLIENT PROMOTION EMAILS (WEBVIEWS)

    TEXTABLE GRAPHICS TO SEND TO YOUR ELIGIBLE CLIENTS
    *Please remember NOT to post these on your socials, as all Clients are not eligible for this offer!

    Wednesday, October 4, 2023 at 9:00 am CST. The first email to subscribed Inactive Clients will go out at approximately 10:00 am CST that same day.

    Wednesday, November 15, 2023 at 11:59 pm CST.

    Each eligible Inactive Client will receive $100 off their next order of $500 or more. Sales tax and shipping are not included. To qualify for the $100 offer, the order must include full price items only.

    Eligible Inactive Clients are defined as those whose most recent purchase occurred on or before October 3, 2022.

    Eligible Inactive Clients will receive emails from J.Hilburn each week during the promotion if they have opted in to receive our marketing emails.

    You can send your Client a personalized link to download the app on his mobile device, right from the “Share Measuring App” button at the top of his account page in your Green room:

    Once he has downloaded the receive a notification in the Green Room that your Client has completed a scan using the Virtual Measuring App. You will need to import the results of his scan to his profile, but these measurements will NOT replace his existing measurements. They will appear alongside his existing measurements and you can choose which measurements to update. 

    For example, if the app has generated a different measurement for his sleeve length, but you know that he was happy with the length and fit of the sleeves on previous orders, you would leave this measurement as is.

    However, if the Client has a new waist measurement and you haven’t sold any items to him in over year, it’s more likely that his waist measurement has indeed changed. Before you update any measurements, we recommend following up with the Client personally to thank him for trying the Virtual Measuring App and to consult about changes to his fit. 

    Click here to learn more about using the Virtual Measuring App >>

    No, because this promotion is for eligible Inactive Clients only. Unless a promotion or sale is available to all Clients, we will not post about it publicly as a Company, nor can individual Stylists post about it publicly on social media channels. 

    Yes! You should reach out to all your Inactive Clients regardless of their marketing email subscription status. We recommend you send a personal email or text message, or that you call them, depending on each Client’s communication preferences. It’s up to you to follow up with all your eligible Inactive Clients to let them know about the offer from you personally, even if they do receive the email from J.Hilburn first.

    Our Tech Team has added an orange tab in the Green Room with the eligible Inactive Clients in your list that will be eligible for this Promotion. The tab will be titled “October Inactive Client Promotion” and will be to the right of your other Client tabs. Here you will find the list of your eligible Inactive Clients who qualify for this Promotion. The Inactive Clients eligible for this Promotion in this tab will be listed by Last Purchased date in descending date order.

    No, this offer is only redeemable through you, his J.Hilburn Personal Stylist. The discount code will appear during the ordering process, as in the screenshot example from a previous year below. The code will be labeled as “Available Promo” and you will need to apply the code to the order. Each unique code is formatted as JHOCT23-[CustomerID]. For example, the discount code for a Client with the Customer ID 118819 would be JHOCT22-118819. 

    No, Clients will not be able to stack other discounts or offers with this $100 off promotion.

    Yes, a Gift Card is considered the same as cash and can be used to pay for the order after the discount is applied.

    No. Your Client cannot purchase a Gift Card using this discount. This offer is valid for full price items only. 

    No, this offer is only valid on full price items. 

  • FAQ: CONNECT in Cancun 2023

    NEW!!! CLICK HERE TO VISIT THE REWARDS TRIP WEBSITE >>

    Stylist Rewards Trip —
    CONNECT in Cancun 2023
    at Secrets Playa Mujeres Golf & Spa Resort

    ¡Vamos a México! That’s right, Stylists — at Annual Summit 2022, we announced an exciting rewards trip to Secrets Playa Mujeres Golf & Spa Resort in Cancun, Mexico, in April 2023. Are you ready to earn this incredible 3-day, 4-night getaway? 

    Click the image below to view the brochure and learn the requirements for achieving the trip, then keep scrolling for frequently asked questions and answers. We will be updating this FAQ page regularly as we have more information and resources for you.

    Click the button below to watch a Power Hour with Regional Sales Director Susan Kantor and Director of Training Deb Scanlan — they take you through the requirements for the trip and show you how to create your personalized game plan for earning your way to Cancun! 

    VIDEO: CREATE YOUR CONNECT IN CANCUN GAME PLAN >>
    CLICK HERE TO DOWNLOAD THE GAME PLAN WORKSHEET >>

    Frequently Asked Questions & Answers

    A: Four days and three nights, from Monday, April 17, 2023 – Thursday, April 20, 2023.

    QUALIFICATION PERIOD

    A: June 1, 2022 through December 31, 2022. All qualifying New Stylists must be enrolled by December 31, 2022 at 11:59 pm EST.

    A: July 1, 2022 through February 28, 2023. All qualifying orders must be submitted by February 28, 2023 at 11:59 pm EST this applies to all New Stylists sales for Stylists who enrolled during the Qualification Period.

    MENTOR POINTS

    A: Every retail $1 sold by your Level 1 New Stylists who enroll during the Qualification Period counts as a Mentor Point, less returns and cancellations i.e., 1 point for every $1 sold.

    • Mentor points earned from Level 1 Stylists you enroll must be from New Clients to J.Hilburn.
    • There is a maximum contribution of 10,000 Mentor Points for each New Stylist enrolled during the Qualification Period.

    A: A New Client has never purchased J.Hilburn prior to the qualification period, July 1, 2022 – February 28, 2023. He cannot simply be “new” to the New Stylist, but must be new to the Company.

    A: There is a maximum contribution of 10,000 Mentor Points and Jumpstart Points for each New Stylist enrolled during the Qualification Period.

    A: Personally sponsored Stylists (Level 1), who join the business for the first time during the above qualification period, are eligible to trigger Mentor Points!

    A: No, you can mentor as many New Stylists as you like during the Qualification Period! A minimum of two New Stylists is required.

    BONUS POINTS & JUMPSTART POINTS

    A: If the new Level 1 Stylists you enroll, enrolls a New Level 1 Stylist(s) i.e., New Level 2 to you, you will earn 1,000 Bonus Points that will be applied to your Additional Perks when your new Level 2 Stylist (s) sells over $5,000 less returns and cancellations by February 28, 2023.

    You can earn 1,000 Bonus Points for each New Level 2 Stylist that qualifies.

    Bonus Points can only be applied for additional Perks.

    Additional Mentor Points given to Stylists who have done the following to earn Jumpstart Points

    1. For all Stylists who joined J.Hilburn prior to July 14, 2022
      • Stylist who attended Summit 2022 receives 500 Mentor Points.
    1. For all Mentors
      • Mentors who enroll New Stylists from June 1, 2022, to November 13, 2022, will receive 500 Mentor Points for each New Stylist who has sales greater than $5,000 by February 28, 2023.
    1. For New Stylists who joined J.Hilburn between June 1, 2022, and December 31, 2022
      • Each New Stylist who enrolls during the Qualification Period earns 1,000 Mentor Points.
      • Each New Stylist enrolled during the Qualification Period who completes Fundamentals 2.0 by February 28, 2023, will earn 500 Mentor Points.
      • Each New Stylist who sells over $10,000 in their Fast Start Period i.e., the month they join and their next 3 months, will earn 1,000 Mentor Points.

    A: The New Stylist must complete the following:

    1. Complete Fundamentals 1.0 Pre-Work
    2. Complete Measuring Certification
    3. Sell 5 first Shirts
    4. Complete Fundamentals 0 Training
    5. Complete Fundamentals 2.0 Pre-Work
    6. Complete Fundamentals 2.0 Training

    TRIP QUALIFICATION

    A: Earn a total of 15,000 Mentor Points.

    • Personally sell $7,500 PV-Q between June 1, 2022 and December 31, 2022
    • Must enroll two or more New Stylists between July 1, 2022 and December 31, 2022
    • Achieve 15,000 Mentor Points
    • 10,000 (Maximum) per New Stylist counting towards the Trip for One OR any Perks after
    • Example:
      • Mentor personally sold $36,700
      • New Stylist A sells $5,000 and earns you 5,000 Mentor Points
      • New Stylist B sells $20,000 and earns you 10,000 Mentor Points (Max Contribution = 10,000 points)
      • New Stylist C sells $5,000 and earns you 5,000 Mentor Points
      • The Mentor has unlocked the following:
        • Trip for One (15,000 Mentor Points)
        • Air Fare for One + 5,000 Mentor Points (= 20,000 Mentor Points)

    A: No, it is total Personal Volume, Existing or New Clients, from July 1, 2022, through December 31, 2022, at 11:59 PM EST.

    PERKS

    A: Only Mentor Points and Bonus Points unlock Perks! After you achieve 15,000 Mentor Points unlocking the Trip for One the remaining uncapped (max contribution is not over 10,000) Mentor Points will go towards Perks.

    • + 5,000 (20,000 Total– Airfare reimbursement for you up to $500
    • + 5,000 (25,000 Total – Trip for a Second Person
    • + 5,000 (30,000 Total) – Airfare reimbursement for a Second Person up to $500

    A: Earn a total of 30,000 Mentor Points.

    • Personally sell $7,500 PV-Q between July 1, 2022 and December 31, 2022
    • Must enroll two or more New Stylists between July 1, 2022 and December 31, 2022
    • Achieve 30,000 Mentor Points
    • 10,000 (Maximum) per New Stylist counting towards the Trip for One OR any Perks after
    • Example:
      • Mentor personally sold $36,700
      • New Stylist A sells $5,000 and earns you 5,000 Mentor Points
      • New Stylist B sells $20,000 and earns you 20,000 Mentor Points (Max Contribution = 10,000 points)
      • New Stylist C sells 5,000 and earns you 5,000 Mentor Points
      • New Stylist D sells $12,000 and earns you 10,000 Mentor Points (Max Contribution = 10,000 points)
      • The Mentor has unlocked the following:
        • Trip for One (15,000 Mentor Points)
        • Air Fare for One + 5,000 Mentor Points (= 20,000 Mentor Points)
        • Trip for Two + 5,000 Mentor Points (= 25,000 Mentor Points)
        • Air Fare for Two + 5,000 Mentor Points (= 30,000 Mentor Points)

    Content

    A: Airfare for One (20,000 Points) – you are now eligible to receive up to a $500 reimbursement towards your airfare.

    A: Trip for Two (25,000 Points) – you are now eligible to bring a guest with you on the trip not including airfare. Guest must be 18 years or older and cannot be a current Stylist.

    A. Airfare for Two (30,000 Points) – your guest will receive up to a $500 reimbursement towards their airfare.

    A: No, Perks are earned in sequential order as follows:

    • +5,000 (20,000 Total) Your airfare up to $500
    • +5,000 (25,000 Total) Trip for a second person
    • +5,000 (30,000 Total) Airfare for a second person up to $500

    A: Yes, you have the opportunity to earn all of the Perks! 

    There is no cash value for Perks not used.

    NEW CLIENTS TO J.HILBURN

    A: No, Gift Card purchases do not qualify as an order toward trip points — only product purchases are counted as qualifying orders.   

    A: Gift Cards purchased prior to the qualification disqualifies him to be a New Client– the Client was aware of J.Hilburn at the time of the purchased Gift Card and was not truly “acquired” during the Qualification Period. 

    A: No, transferred Clients do not qualify as New Clients. The purpose of the Rewards Trip qualifications is to acquire New Clients to help you and New Stylists grow their book of business and build brand awareness.

    A: If the Client has never purchased, including Gift Cards, then he may count as a New Client.

    A: If your New Stylist’s New Client placed their first order prior to the qualification period, they are no longer eligible to count towards Mentor Points.

    A: If the order is returned or canceled, we will not count the original order. It will be removed from your Mentor Points. If the replacement order is placed within the qualification period, we will count this as the new order for Mentor Points.

    OTHER

    A: Yes, J.Hilburn will actively review Rewards Trip qualifying sales and eligibility. J.Hilburn reserves the right in its sole discretion to cancel, modify or suspend this Rewards Trip or the participation thereof for any or all Stylists at any time, with or without notice, for any reason or no reason, including fraud, fabrication or any other causes that corrupt the integrity of this Rewards Trip and achievement of the minimum thresholds of the Mentor Points and Bonus Points.

    A: That is very unfortunate but all Trips are based off each unique qualification period and qualifications. There is not a cash reward or bonus for the trip and cannot be substituted for cash. The Earner cannot transfer points, perks, or trip to another Stylist.

    A: All income earned through the taxpayer’s business, as an independent contractor or from informal side jobs, is self-employment income, which is fully taxable and must be reported. Taxpayers must also report the fair market value of merchandise or products won, such as a prize or reward, as taxable income.

    The 2023 Rewards Trip is categorized as taxable income and will be reflected in your 1099 in 2023.

    A: If there are COVID protocols, they will be announced in 2023 prior to the trip.

  • Essential Shirt Promotion

    New year, new essential shirts! As we begin 2021 together, we are offering a buy more, save more promotion on 118 essential SKUs. You can view all SKUs here or by downloading the list here.

    SOCIAL SYNERGY – Let’s Work Together

    As we saw success in not only sales, but also our social media reach during the Masks efforts, we’d like to post together with you all once again for the Essential Shirt Bundle. Starting on January 5th, we will text out the image & copy for the day’s post. You can also download them below! 

    January 5th Post

    COPY: The beginning of the year is a great time to update your custom-made essential shirts. Buy 3 or more essential shirts and save $20 off each one. 

    HASHTAGS: #custommade, #madetomeasure #jhilburn #customshirt #buymoresavemore #savings #madeforyou #newyear #newyou #newyearresolutions

    January 8th Post

    COPY: Freshen up the shirts that you wear the most and have your favorite shirts ready all-year round. Buy 3 or more essential shirts and save $20 off each one.

    HASHTAGS: #custommade, #madetomeasure #jhilburn #customshirt #buymoresavemore #savings #madeforyou #newyear #newyou #newyearresolutions

    January 9th Post

    COPY: Update your go-to white, blue and pink shirts that are easy to wear under any sportcoat or suit. Buy 3 or more essential shirts and save $20 off each one. 

    HASHTAGS: #custommade, #madetomeasure #jhilburn #customshirt #buymoresavemore #savings #madeforyou #newyear #newyou #newyearresolutions

    Download All Images Here

    You can share the two images below with your Clients or post the on your social media, after the above posts are made January 5th – 9th. 

    FAQ

    Friday, January 1st

    Sunday, January 31st

    Your Client can purchase 3 or more items from a select list of Custom Shirt Essentials and receive $20 off each shirt purchased. You can find that list here.

    Example: 2 Shirts ($178×2=$356) + 1 Shirt ($148) = $504 – $60 = $444 

    No, for the Promotion to be applied, all 3 or more shirts must be in the same transaction. 

    No, this offer is only valid on a select list of 118 full-priced essentials shirts. You can find that list here.

    Your Client will receive an email on January 2nd, 2021 announcing the Custom Shirt Essentials Promotion. We will continue to advertise the Promotion via email over the course of the Promotion period.

    • Jan 2nd
    • Jan 5th
    • Jan 7th
    • Jan 9th
    • Jan 18th
    • Jan 20th
    • Jan 22nd
    • Jan 31st

    If your Client has unsubscribed from our Marketing emails, it’s up to you to let him know about this promotion. You can utilize tools such as the Style Board 2.0 to create personalized messages for your Clients. In addition, we recommend you send a personal message to your Clients, even if they do receive the email from Marketing.

     

    Yes, the offer is valid if your Client shops via .com. 

    No, you cannot stack other discounts or offers with this Custom Shirt Essentials Promotion. 

    No, we will not be providing refunds on previous purchases.

    Stylists will earn 100% CV after the discount.

    • PV (Personal Qualifying Volume) = 100% of the item price after the discount
      CV (Commissionable Volume) = 100% of the item price after the discount

    Example: Purchase of 5 shirts for $640.

    (Logic $148*5 = $740 less $100 = $640).

    The Stylist will be paid on $640 PV and CV.

    You are paid on your CV. Your PV dictates your payout percentage on the CV. Please reference the Career Plan for any further questions regarding earnings. 

  • October Inactive Client Promotion | FAQ

    Tuesday, October 13th, 2020 at 9:00 am CST

    Monday, November 30th, 2020 at 11:59 pm CST

    Each  eligible Inactive Client will receive $100 off their next order of $500 or more. Sales tax and shipping are not included. The Order must include Full Price Items only.​

    These eligible Inactive Clients have not made a purchase from January 1st, 2011 – October 12th 2019.

    Eligible Inactive Clients will receive an email from J.Hilburn if they have opted in to receive our marketing emails. Inactive Clients who have unsubscribed will not receive Company emails, so it is up to you to reach out to your eligible Inactive Clients who have unsubscribed and let them know about this offer.

    If he’s still subscribed, he’ll receive our emails. However, you should reach out to him regardless. We recommend you send a personal email or message to your  eligible Inactive Clients, even if they do receive the email from Marketing.

    Our Tech Team has added an orange  TAB in the Green Room with the eligible Inactive Clients in your list that will be eligible for this Promotion. The TAB will be titled “October Inactive Client Promotion” and will be to the right of your other Client tabs. Here you will find the list of your eligible Inactive Clients who qualify for this Promotion. The Inactive Clients eligible for this Promotion in this TAB will be listed by Last Purchased in Descending date order.

    No, this offer is only redeemable through his Personal Stylist. The Discount Code will appear during the ordering process, like the screenshot example below under Available Promo – the Stylist will need to apply the code JHOCT20-(Customer ID) to the order. So, for example, it would be JHOCT20-118819. 

    No, Clients will not be able to stack other discounts or offers with the $100 off promo.

    Yes, a Gift Card is considered cash and can be used to pay for the order, even if the discount is applied.

    No. Your Client cannot purchase Gift Cards and apply this promo. 

    No, this offer is only valid on full priced items.