J.Hilburn Newsroom

Category: Technology

  • Support Guide: Our 3/31 Transition to the Stylist App

    Moving Forward Together

    The Stylist App has been live for over a year, and we’re excited to share that as of March 31, it will be fully complete and even more powerful than ever. 

    Not only will the App reach full feature parity with Green Room, but it will also introduce new tools designed to help you sell more efficiently, serve clients more seamlessly, and ultimately earn more. 

    We know some of you may have chosen to wait before fully transitioning, or you may have explored the App early on when certain day-to-day features weren’t yet available. That’s exactly why this next milestone is so important. 

    With Green Room access ending on March 31, now is the time to make the shift with confidence…and you won’t be doing it alone. 

    We’ve built a complete set of resources to support you at every stage, whether you’re just getting started or looking to maximize everything the App can do for your business. 

    Below is everything you need to ensure a smooth and successful transition. 

    What’s in this Help Article?

    Why Are We Moving to the Stylist App?

    The Stylist App brings together the best of .com and Green Room into one streamlined and intuitive platform. It does not replicate existing functionality, it improves on it with smarter workflows and enhancements designed to simplify how you work.  

    The results speak for themselves: with close to 60% of the business now running through the App, Stylists who’ve fully adopted it are seeing 15% higher Average Order Value (AOV) and 12% more units per order (UPT). 

    New tools such as real-time Client activity notifications and Interactive Favorites make it easier to engage clients, build complete looks, and maximize every minute of your day. 

    All the Stylist App Resources Available to You:

    Whether you’re just getting started or want to learn more about the advanced features we’ve discussed, we have you covered.   

    Video Tutorials: 

    Prefer to learn at your own pace? Stylist App Video Tutorials are available in the Stylist App. 

    • Access them directly through the Stylist App by tapping “App Tutorials.”

    • You can also view these videos on your iPad or iPhone in the app by going to School of Style and selecting “Stylist App Training.”

    Live Training Sessions: 

    Prefer hands-on learning with a live instructor?   

    We’re excited to introduce Live Stylist App Zoom Training sessions beginning Tuesday, March 3rd (CST).  

    Each session will be led by members of our Home Office team and experienced fellow Stylists who use the App every day in real appointments. We have three courses available to meet you where you’re at.

    Expand the sections below to see what’s included in each training:

    Perfect if you’re new to the Stylist App, new to using an iPad, or just want a review of all the basics. 

    Designed for: Stylists who are new to the Stylist App, new to using an iPad, or want to build confidence from the ground up.  

    What We’ll Cover:  

    1. The Stylist App Homepage – Understanding what you see and where to start 
    2. Your Account Settings (“My Account”) – Managing your profile and preferences  
    3. How to Navigate the App – Moving between clients, products, and features  
    4. Client Management & Ordering – Managing your clients and placing orders  
    5. App Basics for Appointments – How to use the app during a client meeting  
    6. Using Your In-App AI Assistant (JESSI) – How to ask questions and get instant support inside the app  
    7. Basic Troubleshooting – Quick fixes that solve common issues  
    8. Updating the App – Making sure you’re running the latest version  
    9. iPad Basics for Stylists – Closing apps, restarting, and simple device tips  
    10. Creating Simple Style Boards  
    11. Finding the Support Page & Contacting the Stylist Success Team  
    12. Accessing Email & Sharing via text on Your Device  

    Great for those of you who are using the App infrequently but want to become faster, more efficient, and more confident with key features.  

    Designed for: Stylists who are familiar with the App but want to work more efficiently and unlock additional features.  

    What We’ll Cover:  

    1. Client Measurements & Fit Profiles – Recording measurements and marking preferred fit  
    2. Tear Sheets – Where to find and use them  
    3. Billing & Shipping Options – Understanding payment and delivery selections  
    4. Credits & Gift Cards – Using this list as a tool and guide for reaching out to clients   
    5. Client Notes & Photo Gallery – Staying organized  
    6. Logging into JHilburn.com through the App – Showing clients live product customization  
    7. Revolution Overview – where to find commissions and statements  
    8. Advanced Style Boards – Customizing and sharing with clients  
    9. Remakes, Returns & Alterations – Navigating the process smoothly  
    10. Product Catalog Tools – Searching styles, checking inventory, viewing ETAs  
    11. Finding Return Labels & QC Information  
    12. Using the Pre-Checkout Invoice Tool  

    A deep dive on the new prospecting, sales, and fit tools we’ve launched that go far beyond the green room to help you sell more. 

    Designed for: Stylists who are confident using the app and want to leverage advanced tools to grow their business.  

    What We’ll Cover:  

    1. App Notifications – See Client and Product updates real time 
    2. Calendar Integration & Appointment Management   
    3. Interactive Favorites – Work digitally with your clients in a whole new way. 
    4. Comparing Fit Profiles – Confidently compare and update fit profiles , create favorite fits so you always know his favorite. 
    5. Sharing Style Boards with Multiple Recipients  
    6. Advanced Appointment Use Cases  
      1. Multi-client appointments  
      2. Wardrobe refresh sessions  
      3. Event-based selling  
      4. Virtual appointments  
      5. Follow-up strategies  

    Note: If you’re brand new, we strongly recommend attending all three levels, starting with Basic. Each session builds on the previous one.  

    If you’ve been using the App for a while, choose the level that matches your comfort and experience — or attend multiple sessions to sharpen your skills.  

    All sessions are 1 hour, held in CST, and include time for live Q&A. Click below to book a session today! 

    Book A LIVE TRAINING SESSION NOW

    The Stylist Success Team will offer extended support hours from March 16 through May 15, 2026, with availability Monday through Friday, 8:30 a.m. to 7:30 p.m.  

    Your Dedicated Support Line (DSL) Specialist will continue to support you directly through email and text, ensuring consistency and a personalized experience.

    For phone support, calls will be answered through a shared team queue.  This approach allows us to provide faster response times, reduce the likelihood of missed calls, and ensure you receive timely assistance during this transition period. 

    The Green Room will shut down at 11:59 PM on March 31st, 2026.   

    All your Green room data (e.g., client activity, order history, notes) is already available in the Stylist App. 

    If you’re not already on the Stylist App, before March 31, you should:  

    • Acquire an iPad  
    • Download the Stylist App from the App Store.  
    • Ensure the iPad is updated with the latest software.  
    • Attend training sessions.  

    The iPad assistance program was offered as a one-time benefit during Conference 2025. That program has since expired and will not be available moving forward. 

    The Stylist App is designed exclusively for iOS to ensure optimal functionality and security, and there are no plans to extend support to Android devices. 

    We do have an iPhone App today, and plan to extend its capabilities with more CRM functions, but do not plan on working toward “full feature parity” on the iPhone.  

    To access the full range of features, the iPad App is essential. The iPhone App is designed for on-the-go access due to the smaller screen size. It will have less functionality compared to the iPad App.  

    The Stylist App works on iPad operating system (iOS) 17, 18, and 26. However, iOS26 is recommended.  

    We recommend the following iPad models: 

    • iPad Pro 11-inch (M5) 
    • iPad Pro 13-inch (M5) 
    • iPad Air 11-inch (M3) 
    • iPad Air 13-inch (M3) 
    • iPad 11-inch (A16)

    When a new version of the App is available, you will be notified in the App. Some updates will be mandatory, while others may be optional. If you would like to double-check for an update, you can always visit the App Store on your iPad.  

    For suggestions or issues, please contact your Stylist Success Team at (866) 789-5381 or via email at stylistcare@jhilburn.com.  

    If you have technical issues, please contact the Stylist Success Team.  

    It’s possible you have unsubscribed to J.Hilburn text messages. 

    To resubscribe, text START to 214-758-6948.  

    Click the links below for more information.

    How-to Download and access the Stylist App with images

    Download the iPhone App

  • Tech Tuesday | Team Highlights, Stylist Scorecards, YoY Sales

    Are you looking for a clear snapshot of your team’s business? Want to know who on your team is selling like a rock star? Enjoy seeing how your business has progressed year-over-year by month?

    We made these improvements to your  Greenroom last year, and felt it was time to give you a reminder! Use these features to:

    • Track your team’s growth
    • Gain insight to your business

    Where is it located? 

    All three of these trackers can be found in the dropdown menu under the “My Team” tab on your Green Room home page:

    Let’s dive deeper into each report to better understand how you can use them  for your business! 

    1 – Team Highlights 

    This report is your go-to for visibility on who on your team is a top seller, and who could use a little encouragement. You can also see who has a birthday coming up, so you can easily remember to reach out and wish them “Happy Birthday!”

    2 – Stylist Scorecards

    See a snapshot of your business month-to-date, as well as the business of anyone in your Downline (down to level six!). This also lets you know if they’ve registered for Conference! 

    3 – Year over Year Sales

    This report shows your Team Volume, Downline Volume and each Stylist (down to level six) and breaks down Year over Year (YoY) growth by month.

    These reports will add visibility to your business, both personal and team leadership. Knowing where your business stands will help you set goals and track your status. These three reports are accessible from the Greenroom and are fantastic when viewing from your mobile device, making them your new best friend!

    TECH BONUS:

    You can view how close you are from achieving the next Career Title from your Greenroom homepage! Simply drop down the box, and choose the Career Title you wish to achieve. 

    Here’s what it looks like as a Style Associate who wants to become an Executive Partner: 

  • Tech Tuesday | Product Measurement Profiles

    What are Product Measurement Profiles? 

    Product Measurement Profiles are created for each Product Category that J.Hilburn offers. 

    • Shirts
    • Sportcoats
    • Trousers
    • Chinos/Shorts
    • 5-Pockets
    • Knits
    • Outerwear Coats
    • Outerwear Jackets/Vests
    • Suiting Vests 

    When your Client is shopping on .com, they can purchase on their own and select the Product Measurement Profile you helped create! Be mindful of naming your Client’s Product Measurement Profile. Name it something he will recognize! 

    For example, if your Client has a favorite fit for his Knits, name that Profile “Joe’s Favorite!” so he knows to to choose that Profile. 

    Already named the Product Measurement Profile? No worries! Here’s how to change it: 

    In the selected Client Profile, navigate to the Product Profile you’d like to change, expand it. and click edit: 

    You will be taken to this screen, where you then hit the edit button as shown here: 

    Finally, rename your Product Profile and hit save: 

  • Tech Tuesday | Stylist Locator

    Let’s #TalkTech

    Stylists, you heard it at Basecamp, you read about it in the RECAP… let’s dive deeper into the Stylist Locator and how it works. 

    Stylist Locator Overview:

    When you type in a zip code, it shows Stylists near you. However, if there’s a Studio in the area, that will be the first search result.  Like this: 

    What qualifies you to be a result in the Stylist Locator? 

    1. TTM $3k+
    2. A profile picture that is at least 150px x 150px that shows your face
      • NOTE: Chris Hite is a great example of a profile photo. You can clearly see his face!

    Now that you understand what qualifies you for the Stylist Locator, you’re probably curious to how results are populated. 

    How are results sorted?

    1. Distance to center of zip code

    • NOTE: You can add a secondary zip code. Navigate to My Account in the upper right hand side of your Greenroom. This is where the Stylist Card information lives:

    2. TTM highest to lowest

    Added Features:

    • Designers Circle badge
      • This lets a Potential Client know if you’ve earned the privilege of being in the current Designers Circle.
    • Million Dollar Club badge
      • This badge will let a Potential Client know if you are a part of our Million Dollar Club.
    • Social Media
      • When a Client clicks on your Stylist Card to learn more, they can check out your Social Media handles. Stylist Cameron Gatt has all of hers accessible here: 

    *NOTE: This information is located in the same spot as the Secondary zip code.

    Here’s your Role: 

    • It is very important that you are responsive to inquiries!
    • Confirm you have an updated billing address and Profile Photo, so you will show in the search results! 

    A Potential Client Chose You:

    You will receive an email when a Potential Client completes the form and submits it.

    Here is what the form looks like: 

     

    Once the Potential Client hits submit, you will receive an email:

    From: JHilburn.com <noreply@jhilburn.com>

    Subject Line: Lead from JHilburn.com

    Here’s what it will look like: