J.Hilburn Newsroom

Tag: Appointment

  • Digital Appointment: Zoom Tips

    If you are accessing this page through School of Style and you want to watch the video tutorials included in this article, you must view this webpage directly through the Newsroom. Go to the Newsroom via the Green Room, then search “How to Use Zoom”, or copy and paste the following link into your web browser: https://newsroom.myjhilburn.com/digital-appointment-zoom-tips/

    Getting Started with Zoom to Master the Digital and Virtual Appointment

    1. Create a Zoom Account

    Create a free Zoom Account from your Desktop computer: Zoom Signup, or download the app to your mobile device. Free Zoom accounts if your meeting has 3 or fewer members.

    1. Schedule A Meeting:

    Once you’ve created an account through Zoom, watch this video explaining how to schedule a meeting between you and your Client: How to Schedule a Meeting in Zoom

    1. Invite your Client to the Meeting:

    In the video above, it explains that you can either select a Calendar service to send out an invite to your Client, or you can easily copy and paste a link to the meeting to share with your Client. Just include the link in an email draft you’ve already started for your Client.

    1. Join the Meeting:

    When it’s time to start the meeting, you can do either of the following to join:

    • Go to zoom.us, then click Join Meeting and enter the meeting ID, which is included in the email you’ve sent to your Client.
    • Pull up the meeting invite through your Calendar service and find the link there.
    1. Optional: Share your Screen with your Client

    Watch this video that explains how to share your screen during the meeting: Sharing Your Screen in Zoom. This feature is especially helpful if you plan to use J.Hilburn.com during the virtual appointment to shop with your Client. Note: If this seems too complicated for you, don’t stress, just skip this step. What works for some Stylists or Clients won’t work for others.

    Basic Troubleshooting Tips:

    I can’t hear my Client, or my Client can’t hear me

    • You or your Client may be muted in Zoom. You will need to unmute yourself by clicking “UnMute” in the bottom left corner of your window:

     

    • You or your Client need to turn on or turn up the volume on your device.
    • If neither of these things solves the problem, please call Fit Advice or Stylist Care for help, or consult with Zoom Support

    I can’t see my Client, or my Client can’t see me

    • You or your Client will need to turn on your video camera by clicking “Start Video” at the bottom of the window in the bottom left corner. See the photo below:

    • If this does not solve the problem, please call Fit Advice or Stylist Care to help, or consult with Zoom Support

    Additional Zoom Resources:

    Here’s a link to Zoom’s FAQ page: Zoom FAQ

    If you need any assistance with completing the steps above, please reach out to Fit Advice or Stylist Care.

  • Digital & Virtual Appointments: Get to know J.Hilburn.com

    Use this checklist to prepare for your digital and virtual appointments

    1. Log in to the Greenroom and find your Client’s profile.
    2. At the top right, you will see the following icon which will bring you to your Client’s personal URL on J.Hilburn.com to start the shopping process:

    Since you’ve created an account through the Green Room for your Client, you’ll need to send him a link to “reset” his password to become Active

    1. Complete the steps above under “Logging in as your Client on .com”
    2. Click on the icon in top right corner of .com, then click 
    3. Click “Forgot Your Password?” so that the Client will be emailed a password reset email to the email address that you used when creating his Green Room account.
    4. Once the Client creates or resets his password, he will then become Active, which links his J.Hilburn.com and Green Room account.

    Key Looks can be found under Shop on the J.Hilburn.com home page

    If a Client likes a Key Look, you can click on the image, which will take you to a new window with a breakdown of each outfit.

    From here, you can shop all items in the outfit by clicking on each to customize and add to your Client’s Cart.

    If an item is customized with styling options, make sure to add to your Client’s Cart so that all styling and personalization options will be saved. Adding an item as a Favorite will not save any styling or personalization options. 

    If your digital appointment is with a new Client, make sure he has gone through TAPE so that he has Product Profiles and so that you can style and personalize each item.

    Note: You can do this with existing Client’s closets or with a fake Client ID to practice by making a fake account in your Green Room with a fake email address

    To view styling and personalization options for each product category, go to Style Guides from the J.Hilburn home page.

    Each page is interactive, so you can select each styling or personalization component to view the available options.

    • Put together a sportcoat and shirt combination and add it to the Client’s closet.
    • Put together a sportcoat and shirt and select the styling options. Add it to the Client’s basket and “send to Stylist”.
    • Find the full list of styling options for each product category.
    • Open multiple products in different tabs on your web browser and practice navigating between multiple tabs.
    • Practice navigating between different product categories.
    • Practice virtual appointments with a member of your team or with someone in your household.
    • Send a Style Board with product suggestions to your Clients.
    • Add a few items to your Client’s closet.
    • Create fake Client Profiles by using a fake email address. (Stylist Care/Fit Advice can help you delete these accounts afterward.)
    • Practice going through TAPE virtually.
    • Practice with Stylist Care and Fit Advice! We are here to help answer any questions and to practice with you. The more you practice, the more confident you will become with virtual appointments.