We understand how frustrating it is for you to place a Client’s order and then discover that it can’t be fulfilled because the fabric, lining, or trims are out of stock. This isn’t the 5-star service we wish to provide to you and your Client.
To ensure your order can indeed be made, we are implementing new fabric status classifications and rules. This is to avoid order delays that cause you and your Client frustration, decreased confidence, and overall dissatisfaction with the order.
To ensure that your order can be made, we’re making the following changes in our order process workflow:
Effective Thursday, May 22, you will be able to place orders only for fabrics that are in stock.
To enable this to happen, we have classified all fabrics as being:
- In Stock: available at the Factory, and ORDERS ARE ALLOWED
- Low Quantity: available but limited stock at the Factory, and ORDERS ARE ALLOWED. Replenishment may be on the way, but current inventory is low.
- Temporarily Out of Stock: not available at the Factory, and ORDERS ARE NOT ALLOWED. However, there is an estimated time of arrival (ETA) of replenishment stock.
- Sold Out: not available at the Factory, no plan for replenishment, and ORDERS ARE NOT ALLOWED.
These Fabric Status Classifications mean that:
- Pre-orders will no longer be accepted; and
- Back-orders will no longer be accepted.
- All Pre-Ordered or Back-Ordered fabrics will now be classified as Temporarily Out of Stock.
However, please keep Sold Out swatches, as sometimes we reissue fabrics in an upcoming season.