Moving Forward Together
The Stylist App has been live for over a year, and we’re excited to share that as of March 31, it will be fully complete and even more powerful than ever.
Not only will the App reach full feature parity with Green Room, but it will also introduce new tools designed to help you sell more efficiently, serve clients more seamlessly, and ultimately earn more.
We know some of you may have chosen to wait before fully transitioning, or you may have explored the App early on when certain day-to-day features weren’t yet available. That’s exactly why this next milestone is so important.
With Green Room access ending on March 31, now is the time to make the shift with confidence…and you won’t be doing it alone.
We’ve built a complete set of resources to support you at every stage, whether you’re just getting started or looking to maximize everything the App can do for your business.
Below is everything you need to ensure a smooth and successful transition.
What’s in this Help Article?
Why Are We Moving to the Stylist App?
The Stylist App brings together the best of .com and Green Room into one streamlined and intuitive platform. It does not replicate existing functionality, it improves on it with smarter workflows and enhancements designed to simplify how you work.
The results speak for themselves: with close to 60% of the business now running through the App, Stylists who’ve fully adopted it are seeing 15% higher Average Order Value (AOV) and 12% more units per order (UPT).
New tools such as real-time Client activity notifications and Interactive Favorites make it easier to engage clients, build complete looks, and maximize every minute of your day.
All the Stylist App Resources Available to You:
Whether you’re just getting started or want to learn more about the advanced features we’ve discussed, we have you covered.
Video Tutorials:
Prefer to learn at your own pace? Stylist App Video Tutorials are available in the Stylist App.
- Access them directly through the Stylist App by tapping “App Tutorials.”
- You can also view these videos on your iPad or iPhone in the app by going to School of Style and selecting “Stylist App Training.”
Live Training Sessions:
Prefer hands-on learning with a live instructor?
We’re excited to introduce Live Stylist App Zoom Training sessions beginning Tuesday, March 3rd (CST).
Each session will be led by members of our Home Office team and experienced fellow Stylists who use the App every day in real appointments. We have three courses available to meet you where you’re at.
Expand the sections below to see what’s included in each training:
🔹 Basic – Getting Started in the App
Perfect if you’re new to the Stylist App, new to using an iPad, or just want a review of all the basics.
Designed for: Stylists who are new to the Stylist App, new to using an iPad, or want to build confidence from the ground up.
What We’ll Cover:
- The Stylist App Homepage – Understanding what you see and where to start
- Your Account Settings (“My Account”) – Managing your profile and preferences
- How to Navigate the App – Moving between clients, products, and features
- Client Management & Ordering – Managing your clients and placing orders
- App Basics for Appointments – How to use the app during a client meeting
- Using Your In-App AI Assistant (JESSI) – How to ask questions and get instant support inside the app
- Basic Troubleshooting – Quick fixes that solve common issues
- Updating the App – Making sure you’re running the latest version
- iPad Basics for Stylists – Closing apps, restarting, and simple device tips
- Creating Simple Style Boards
- Finding the Support Page & Contacting the Stylist Success Team
- Accessing Email & Sharing via text on Your Device
🔹 Intermediate – Building Momentum
Great for those of you who are using the App infrequently but want to become faster, more efficient, and more confident with key features.
Designed for: Stylists who are familiar with the App but want to work more efficiently and unlock additional features.
What We’ll Cover:
- Client Measurements & Fit Profiles – Recording measurements and marking preferred fit
- Tear Sheets – Where to find and use them
- Billing & Shipping Options – Understanding payment and delivery selections
- Credits & Gift Cards – Using this list as a tool and guide for reaching out to clients
- Client Notes & Photo Gallery – Staying organized
- Logging into JHilburn.com through the App – Showing clients live product customization
- Revolution Overview – where to find commissions and statements
- Advanced Style Boards – Customizing and sharing with clients
- Remakes, Returns & Alterations – Navigating the process smoothly
- Product Catalog Tools – Searching styles, checking inventory, viewing ETAs
- Finding Return Labels & QC Information
- Using the Pre-Checkout Invoice Tool
🔹 Advanced – Mastering the App
A deep dive on the new prospecting, sales, and fit tools we’ve launched that go far beyond the green room to help you sell more.
Designed for: Stylists who are confident using the app and want to leverage advanced tools to grow their business.
What We’ll Cover:
- App Notifications – See Client and Product updates real time
- Calendar Integration & Appointment Management
- Interactive Favorites – Work digitally with your clients in a whole new way.
- Comparing Fit Profiles – Confidently compare and update fit profiles , create favorite fits so you always know his favorite.
- Sharing Style Boards with Multiple Recipients
- Advanced Appointment Use Cases
- Multi-client appointments
- Wardrobe refresh sessions
- Event-based selling
- Virtual appointments
- Follow-up strategies
Note: If you’re brand new, we strongly recommend attending all three levels, starting with Basic. Each session builds on the previous one.
If you’ve been using the App for a while, choose the level that matches your comfort and experience — or attend multiple sessions to sharpen your skills.
All sessions are 1 hour, held in CST, and include time for live Q&A. Click below to book a session today!
Extended Support Hours and Phone Routing Structure
The Stylist Success Team will offer extended support hours from March 16 through May 15, 2026, with availability Monday through Friday, 8:30 a.m. to 7:30 p.m.
Your Dedicated Support Line (DSL) Specialist will continue to support you directly through email and text, ensuring consistency and a personalized experience.
For phone support, calls will be answered through a shared team queue. This approach allows us to provide faster response times, reduce the likelihood of missed calls, and ensure you receive timely assistance during this transition period.
Frequently Asked Questions
When will Green Room officially shut down?
The Green Room will shut down at 11:59 PM on March 31st, 2026.
What happens to my historical data?
All your Green room data (e.g., client activity, order history, notes) is already available in the Stylist App.
Do I need to take any action?
If you’re not already on the Stylist App, before March 31, you should:
- Acquire an iPad
- Download the Stylist App from the App Store.
- Ensure the iPad is updated with the latest software.
- Attend training sessions.
Will there be any financial assistance for purchasing a new iPad?
The iPad assistance program was offered as a one-time benefit during Conference 2025. That program has since expired and will not be available moving forward.
Will the App ever be available on Android?
The Stylist App is designed exclusively for iOS to ensure optimal functionality and security, and there are no plans to extend support to Android devices.
Will I be able to do all the functions of the iPad on the iPhone?
We do have an iPhone App today, and plan to extend its capabilities with more CRM functions, but do not plan on working toward “full feature parity” on the iPhone.
Do I still need an iPad or can I use an iPhone?
To access the full range of features, the iPad App is essential. The iPhone App is designed for on-the-go access due to the smaller screen size. It will have less functionality compared to the iPad App.
What iOS version is supported?
The Stylist App works on iPad operating system (iOS) 17, 18, and 26. However, iOS26 is recommended.
We recommend the following iPad models:
- iPad Pro 11-inch (M5)
- iPad Pro 13-inch (M5)
- iPad Air 11-inch (M3)
- iPad Air 13-inch (M3)
- iPad 11-inch (A16)
How do I update the App?
When a new version of the App is available, you will be notified in the App. Some updates will be mandatory, while others may be optional. If you would like to double-check for an update, you can always visit the App Store on your iPad.
How do I provide feedback about the App?
For suggestions or issues, please contact your Stylist Success Team at (866) 789-5381 or via email at stylistcare@jhilburn.com.
How do I troubleshoot if I have technical issues?
If you have technical issues, please contact the Stylist Success Team.
Why is my phone number not working to log into the Stylist App?
It’s possible you have unsubscribed to J.Hilburn text messages.
To resubscribe, text START to 214-758-6948.
Installing the Stylist App on iPad & iPhone
Click the links below for more information.