Over the past year, several teams within J.Hilburn—especially Stylist Support, Sales, and Technology—have been evaluating how we can help you, as a Stylist, to use AI in a way that gives you an immense competitive advantage in managing your J.Hilburn business. Our goal is to equip you with AI-driven tools that streamline your workflow, enhance client service, and support sustainable business growth.
There were many challenges to overcome, such as bringing our AI efforts in-house, developing and refining new technologies from the ground up, and making them easily available to all Stylists. We are now happy to announce a new, improved JESSI available to you in the J.Hilburn Stylist App on iPad and iPhone.
Click below to watch an overview of our improved JESSI:
Our improved JESSI was made with an obsessive attention to quality that is at the heart of J.Hilburn. With a deep contextual understanding of the conversations you have with your Clients, and up-to-date access to product availability, JESSI will be your go-to personal assistant, accessible to you 24/7! Below are some example questions that you can now ask JESSI within the iPad and iPhone app.
What kinds of questions can JESSI answer?
In addition to questions about the business process, such as the remake/return policy, regular promotions, and other timeless J.Hilburn information, you can now also ask questions about products and inventory!
Examples of prompts and messages to send
Following are examples of the types of questions and prompts that you can send to JESSI about product-specific questions, fabrics, and garment recommendations:
- “My Client really likes the NI60. Recommend other shirts that are similar.”
- “Recommend some sportcoats that use Loro Piana fabric.”
- “Recommend sportcoats in linen.”
- “What trousers use silk in their construction?”
- “Tell me about which collar options are available for button-down shirts.”
- “Which corozo buttons are available for sportcoats?”
- “What is the difference between a plaid and windowpane pattern?”
Below are actual conversations with JESSI based on the example prompts above:
How reliable are JESSI’s product recommendations?
When you ask about J.Hilburn products, JESSI will infer which clothing items you’re searching for and then suggest items from among the top 50 relevant results. Because JESSI operates on a proprietary, custom-made J.Hilburn workflow, JESSI’s responses are over 90% accurate on the day’s inventory. However, for low in stock items, we recommend that you contact Stylist Support to make sure that the item is still in stock before offering it to your Client.
How can you correct and improve JESSI’s responses?
If you suspect that JESSI told you something inaccurate, simply respond in the chat with what you feel the correct answer should be. JESSI will now remember that information for the rest of the conversation. However, in new conversations, these corrections won’t transfer over unless they are deemed essential information for our internal quality assurance review.
What is out of scope for JESSI?
While JESSI is much more advanced than the original version, it doesn’t have access to much of the information and functionality within the iPad app. It also cannot act on your behalf to run business processes for you. This functionality is presented within the iPad app.
JESSI also will not search the web or present third-party information that is not within its training. This is to help keep the responses relevant to your J.Hilburn business while minimizing hallucinations (falsehoods) that are sometimes propagated by AI models.
How will JESSI continue to improve?
JESSI is built on top of state-of-the-art Large Language Models (LLMs) like Gemini using the Artificial Intelligence technique of Retrieval Augmented Generation (RAG). Essentially, Every time you ask a question, this technique retrieves relevant information about J.Hilburn in a way that improves the relevance of the answer to your business.
Currently, we are looking at adding additional information to JESSI’s knowledge base, such as Newsroom articles and common tickets that Stylist Support receives. As well, there are several promising techniques to allow JESSI to act on your behalf and automate specific processes around Client communication. While JESSI has already evolved a lot, we are planning on continuously improving it in support of helping you to grow your business and provide a 5-Star experience to your Clients. To help JESSI continue to improve, please talk to JESSI! The more you talk to JESSI, the more it will listen, learn, and become better able to support you!
Get More Information
JESSI Tutorials can be found in Revolution.
To access Revolution:
- Click on ‘My Team’ in the iPhone or iPad app.
- Click on ‘Videos’.
3. Click on ‘Stylist App Tutorials/Quick Tips’.
Have questions about JESSI?
Book a one-on-one Zoom call to get personalized support and answers to all your questions: