J.Hilburn Newsroom

Tag: returns

  • How To: Access Another Return Label

    If you are processing a return, and you or your Client cannot find the email containing the return shipping label, you can access it again under the “Manage Return” section in the Green Room.

    1. Log in to the Green Room.
    2. Hover your mouse over “My Orders”.
    3. Select “Manage Returns” from the drop down menu. This brings you to any orders you have submitted for a return.
    4. Locate the desired return, and select “Reprint Label” from the far right column.
    5. You can print the label or copy and paste it into an email to send to your Client.

  • Returns/Clawbacks

    Are you processing a Client return in a later month than the original order was placed?

    If a Stylist has already earned commission and Personal Volume (PV) on an item in an order, we will reclaim the commission and PV during the month in which the refund or J.Hilburn Credits were issued.

    While J.Hilburn Credits will be issued immediately after a return is submitted, we cannot issue a credit card refund until after we receive the inventory back at our shipping warehouse. Because of this, you may not see where we reclaimed your PV and commission on a refunded return until the month after you’ve submitted the return.

    For example, if apparel is submitted for return in January, but not received and refunded until February, we will reclaim that amount from February’s commission.