J.Hilburn Newsroom

Tag: sls 2025

  • Enhancing the Client Experience: Insights from Dallas Studio Manager Bob Esparza

    In a presentation at SLS 2025, Bob Esparza, the Manager of the Dallas Studio and a top-selling J.Hilburn Stylist, shared insights into enhancing the Client experience in a conversation with Chief Creative Officer Simon Kneen. During this conversation, Bob shares effective sales techniques, emphasizing premium products to attract interest. Bob also discusses men’s fashion, focusing on vests and suits, including fabric quality and construction. Client fittings, personalized service, and the benefits of deconstructed suits are discussed. Educating clients about fit and comfort is also emphasized. 

    PRESENTATION CHAPTERS

    Chapter 1

    00:00

    Introduction of Bob

    Introduction of Bob as the manager of the Dallas Studio, acknowledgment of his achievements.

    Chapter 2

    00:50

    Client Experience & Feedback

    Clients feel the studio is boutique-like. Bob shares excitement about the new line and Client preferences.

    Chapter 3

    04:00

    Sales Techniques & Relationships

    Bob explains his sales approach and the importance of building trust and relationships with Clients.

    Chapter 4

    30:15

    Vest and Tuxedo Trends

    Discussion about vest fabric options, tuxedo trends, and pricing details.

    Chapter 5

    31:38

    Suit Quality & Client Fitting

    Inquiry about suit quality, fitting techniques, and Client interaction.

    Chapter 6

    33:23

    Client Reorders & Delivery

    Questions about Client reorders, fitting sessions, and delivery preferences.

    Chapter 7

    36:00

    Deconstructed Suit Benefits

    Explanation of deconstructed suits, their fit, and suitability for different body types.

    Chapter 8

    39:03

    Client Education & Priorities

    Emphasis on educating Clients about fit, comfort, and prioritizing client preferences.

    Links to supplies used for Bob’s boards:

  • Sales and Leadership Summit 2025: What You Need to Know

    J.Hilburn’s Sales and Leadership Summit 2025 will be in Dallas, Texas, from Thursday, January 16th through Saturday, January 18th at the beautiful Statler Hotel! Over the course of a few days, we’ll come together as a community, learn from other successful Stylists, develop ways to increase your business, and more. Check out what’s in store at this year’s Summit!

    LOCATION

    The Statler Dallas

    1914 Commerce Street,

    Dallas, TX 75201

    Opened in 1956, the Statler in downtown Dallas is famous for its Mid-Century design and being America’s first modern hotel.

    All Sales and Leadership Summit activities will be held in the Grand Ballroom.

    PARKING

    The Statler offers valet parking. There is also a public parking garage located within walking distance of the Statler at 408 S. Ervay Street, Dallas, TX 75201.

    EVENT CHECK IN

    Upon your arrival on Thursday, be sure to check in at the Registration Table. Registration is open 8:30am – 5:00pm. Early check-in will be available on Wednesday afternoon starting at 2:00pm.

    SALES AND LEADERSHIP SUMMIT AGENDA

    (Times listed are tentative and subject to change)

    Thursday, January 16, 2025 

    1:00 PM – 5:00 PM: The Custom-Made Difference  

    • The Future J.Hilburn – Our Journey Forward with Stein Ove Fenne
    • Celebrating Success of Circle of Excellence
    • Crafting the Client Value Proposition – Insights with Simon Kneen
    • Unleashing Your Best – Beth Putman-Williams
    • Tips from the Top – James Burgess
    • The Unveiling – First Look at Spring with Simon Kneen

      6:30 PM – 10:00 PM: Evening of Excellence  

    • Cocktails in the Foyer
    • Honoring Excellence – Recognition Dinner

     

    Friday, January 17, 2025 

     7:00 AM – 8:45 AM: Morning Connections 

    • Breakfast

    8:00 AM – 8:45 AM: Additional Workshops

    • Fit Workshop with Danielle Petesic and Erin Murphy or IT Workshop with Ravi Soni

      9:00 AM – 12:45 AM: Bringing the Product to Life 

    • Behind the Design – Spring Product Walkthrough with Simon Kneen and Nicole Coury
    • Inspiring Experiences  – Special Guest Dr. Tony Bridwell
    • Spring’s Signature Looks – Robert Esparza

    12:50 PM – 2:00 PM: Energize & Connect 

    • Lunch

    1:15 PM – 2:00 PM: Additional Workshops

    • Fit Workshop with Danielle Petesic and Erin Murphy or IT Workshop with Ravi Soni

    2:00 PM – 6:25 PM: From Insight to Impact 

    • Stylist Stories of Client Experiences – Annette Dresser and Eugenie Carpenter
    • Insights into Luxury Sales – Simon Kneen and Nicole Coury
    • Creating Quality Client Experiences – Workshop with James Burgess
    • Voice of the Client  – Sally Michael & Top Client Panel

    • 6:25 PM – 7:30 PM: Elegance in Every Note 

      • End-of-Day Cocktails and Entertainment

    Saturday, January 18, 2025 

    7:00 AM – 8:15 AM: Morning Connections 

    • Breakfast

    8:30 AM – 11:30 AM: Driving Change – Raising the Bar 

    • Commitment to Excellence – Home Office Leadership
    • Tips from the Top – Insights from Graham Shaffer-Rais
    • Achieving Goals Together – Pacing Partners Workshop with RSDs

    11:45 AM – 12:30 PM: The Road Ahead 

    • Inspiring Takeaways – Share Out Session
    • Growing Elite – Trip Announcement 

     12:30 PM: The Journey Continues 

    Make sure to visit the Educational Bars in the lobby of the General Session this year to speak with the Home Office Experts who can answer your questions.

    • Fit Bar
    • Tech Bar
    • Studio Bar

    Each Bar will be open before the General Session, during breaks, and after the General Session.

    MEALS

    On Thursday evening, dinner is provided in the General Session – Grand Ballroom. You will want to dress up as we will celebrate your amazing successes in 2024.

    Breakfast and lunch are provided on Friday. After 7:30PM on Friday evening, you will be free for dinner on your own. We will be serving lire bites before we dismiss Friday night. Breakfast is provided on Saturday morning. 

    DRESS CODE

    Dress Code for the Conference: Business Casual – We recommend bringing layers and a coat as indoor/outdoor temperatures in Texas during January can vary widely.

    WHAT TO BRING

    • Bring a list of Clients for scheduling appointments during downtime, and a list of potential Stylists to reach out to share your excitement for what’s to come in 2025!
    • Bring your Apple iPad 
    • Bring extra travel bags or leave space in your luggage – You’ve earned your SPRING swatches! Stylists will receive their Spring 2025 swatches at Summit. Dimensions for the swatch package are 6″x 5” x 5″.  We are not offering shipping for these items, so you should plan to take these home in your luggage.

    We look forward to seeing you all at the Sales and Leadership Summit 2025 at the Statler Hotel in Dallas! If you have any questions, please email events@jhilburn.com.