This November, J.Hilburn introduces Seasonal Appreciation, a Client Engagement Event that rewards Clients for investing in their personal style. Clients earn $150 in credits for every $1,000 spent (up to $750 total credits), which can be redeemed December 5–31 toward additional purchases.
Framed as a return on investment rather than a discount, this campaign will appeal to Clients who value smart rewards and exclusive experiences. For Stylists, it is a timely opportunity to strengthen Client relationships, drive November sales, and create a natural follow-up in December.
Share This Offer with Clients
Share images and reels with your Clients via text or social media to help inform them about this exciting opportunity to earn Seasonal Appreciation credits. Go to Dropbox to download these assets.
How to Leverage the Seasonal Appreciation Client Engagement Event
Sample Script
Seasonal Appreciation – FAQs
What is the Seasonal Appreciation Client Engagement Event?
Seasonal Appreciation is a limited-time Client rewards program designed to encourage seasonal spending and loyalty. During November, Clients earn credits based on their total purchases, which can be used toward additional purchases in December. It’s positioned as a luxury “return on investment” in personal style.
What are the key dates?
- Earning Period: November 1–30, 2025
- Redemption Period: December 5–31, 2025
What is the Client offer?
Clients earn a $150 credit for every $1,000 spent in November, up to a maximum of $750 in credits.
- $1,000 spent = $150 credit
- $2,000 spent = $300 credit
- $3,000 spent = $450 credit
- $4,000 spent = $600 credit
- $5,000+ spent = $750 credit (maximum)
What type of purchases count toward earning credits?
All qualifying product purchases made during November, including custom and ready-to-wear items, count toward the total. Sales tax, shipping fees, and gift card purchases do not count toward the spend threshold.
Can multiple orders be combined to reach the thresholds?
Yes. A Client’s total cumulative spend in November will determine their earned credits, up to the $5,000 cap.
How will Clients know how much they’ve earned?
Credits will be automatically calculated and applied to the Client’s account after the promotion ends. Stylists will receive an updated report or dashboard reflecting each Client’s earned amount.
When will credits be issued?
Credits will be issued on December 5, 2025 and available immediately for redemption through December 31, 2025.
How do Clients redeem their credits?
Credits will automatically appear in the Client’s account and can be applied at checkout on eligible purchases during December. Stylists can assist Clients by confirming available credit amounts before placing new orders.
Can Clients use multiple credits on a single order?
Yes. Clients may use their full earned amount in a single purchase or across multiple transactions during the redemption period.
Are the Seasonal Appreciation credits commissionable?
No. These are non-commissionable promotional credits. Stylists will earn commission on any additional spend beyond the value of the applied credits.
What happens to unused credits after December 31?
All unused credits will expire at midnight on December 31, 2025. There will be no extensions or reissues.
Who is eligible for Seasonal Appreciation credits?
All J.Hilburn Clients, existing and new, are eligible to participate. The offer is not available to Stylists purchasing for personal use.
Can a Client transfer their credits to another person?
Yes. Credits can be transferred to another Client. Stylists may reach out to the Stylist Success Team to transfer credits. Credits must be redeemed by December 31, 2025, even if gifted to another Client.
Are there any product exclusions?
Credits can be applied to any product available for purchase, unless otherwise stated. Gift cards, taxes, and shipping charges are excluded.
What if a Client returns or exchanges an item purchased in November?
If a Client returns an item that contributed to their credit total, their earned credits will be reduced accordingly. If the return occurs after credits are issued, the value of the credits may be deducted from the refund amount.
How should Stylists present the event to Clients?
Position it as a reward for investing in personal style. Use luxury and investment-focused language. Clients aren’t just spending, they’re earning a “Bonus” that enhances their wardrobe value.
Example Script: “This November, you can earn a Seasonal Appreciation reward of $150 for every $1,000 you spend, up to $750 to use in December. It’s our way of saying thank you for your investment in great style.”
Will marketing materials be provided?
Yes. This FAQ page is your promotional toolkit and includes graphics for social sharing, talking points, and a sample outreach message template. Clients will receive emails throughout November that reference the Holiday Bonus.
What should Stylists do if a Client’s credit isn’t appearing?
Verify that the Client’s November purchase was completed and invoiced correctly. If issues persist, contact the Stylist Success Team with the Client’s name, order number, and date of purchase.
Will there be reminders during the engagement event?
Yes. Marketing will send a mid-month reminder and a final “last call” email to Clients, along with talking points Stylists can use for outreach.
What if a Client places an order at the end of November that doesn’t ship until December?
The determining factor is the order date and payment date, not the shipment date. As long as the purchase was made and paid for during November, it qualifies.
How can Stylists maximize Client engagement after the engagement event?
Use December redemptions as an opportunity to check in with Clients about new seasonal items or holiday gifting needs.