NEW THIS WEEK
Just a friendly reminder that our Stylist Success Team is here to support you every weekday and on Saturdays. You can reach the team during the following days/times:
Monday through Friday from 8:30AM to 5:30PM CST
Saturdays from 8:30AM – 12:00PM CST
Support hours may be extended on the last day of the month to assist with your end-of-month activities. We will notify you in the Weekly Update of any extended times. We look forward to assisting you!
Please remind your Clients that the Loro Piana Capolavoro knit items are Dry Clean Only. Washing at home can cause shrinkage and damage to the garment. Setting clear care expectations helps ensure these luxury pieces maintain their quality and fit.
We’re committed to helping you deliver an exceptional client experience. While we’ve historically shipped orders early or on time, new U.S. customs regulations are causing delays across all carriers.
Now, all shipments, even low-value items, must clear formal customs, creating processing slowdowns outside our control.
What you might see:
- Packages stuck “in transit” with no movement while in customs
- UPS tracking showing inaccurate or limited updates
- Holds lasting a week or longer
We understand this might be frustrating, but please know our team is actively monitoring shipments and working with our partners to minimize delays.
How you can help your clients:
- Set clear expectations: delivery timelines may be extended.
- Place orders early to build in buffer time.
- Rush and Extreme Rush orders are currently not guaranteed.
Thank you for partnering with us and keeping clients informed. We’ll update you as soon as shipping times return to normal.
Fall is here – and the holidays are just around the corner! We strongly encourage you to place your holiday orders as early as possible. For any Clients wishing to place gift orders for the holidays, please refer to the order cut-off dates below. These dates are being offered as guidelines NOT as guarantees. If your Clients order by these dates, it is more likely that they will receive their orders in time for the holidays. Please note that denim is not included in the cutoffs because we cannot guarantee the delivery date this year.
In September, our Growing Elite: Sonoma earners joined us in the California wine country for a once-in-a-lifetime trip that was full of stories, laughs, fine dining, and much more! We are so pleased that we could reward this group of phenomenal Stylists by showing them all the wonderful things the Sonoma area has to offer.
Congratulations and Cheers to our Growing Elite: Sonoma Earners!
Check out some of the highlights below (click to enlarge):
DON’T MISS!
We’re pleased to share an important update following our earlier communication. After careful review, we have landed on a price increase of just over 10%, a much better outcome than the initial estimate of 20%. This is great news, and it reflects our commitment to balancing the health of the business with your ability to drive sales and deliver value to clients.
As a reminder, these price increases took effect starting Monday, September 22nd, at 8:00 AM CST.
To help you prepare for conversations about pricing changes with Clients, we’ve prepared some scripting/talking points to shift the conversation from cost to value.
DON’T MISS THE 2025 WINTER COLLECTION KICKOFF CALL
MONDAY, OCTOBER 13TH AT 1:00 PM CST
Join Brand President Simon Kneen and Director of Merchandising Nicole Coury on Monday, October 13th, at 1:00 PM CST for a special kickoff call where we will unveil J.Hilburn’s 2025 Winter Collection. During this call, Simon and Nicole will walk you through all aspects of the Winter Collection, including Key Looks, new styles, fabrics, and options.
HAVE YOUR SALES TOOLS AND SWATCHES ON HAND FOR THE CALL.
Be ready to take notes. The call will be recorded and available as soon as possible.
Attending this call is the best way to equip yourself with essential product knowledge about the new Collection so you can wow your Clients this Winter.
The 2025 Winter Collection will be available to sell on Tuesday, October 14th.
A new version of the Stylist App is live with updates to make your experience smoother.
What’s New:
1. Improved Main Navigation
The main menu has been reorganized for quicker access to key features and to set the stage for new functionality coming in October.
2. Enhanced Product Detail Screens with Additional Imagery
Some product pages now include more images, like alternate angles, styling ideas, and lifestyle shots (similar to jhilburn.com). This makes it easier to show clients different ways to wear the product. Note: not all products will have extra images.
3. Support for iPadOS 26
The Stylist App is now fully compatible with iPadOS 26, delivering improved performance, security, and a seamless experience with Apple’s latest features.
4. Minor Improvements & Bug Fixes
We’ve made performance upgrades and resolved reported issues to give you a smoother, more reliable experience.
Be sure to update to the latest version of the J.Hilburn Stylist App in the Apple App Store.
You can also check out tutorial content in the Stylist Central Facebook Group. Thanks for making every style unique with the Stylist App. We’re excited for you to explore these enhancements!
Want to see what new features are coming to the Stylist App? Visit the Stylist App Roadmap for 2025 in the Newsroom to learn about the planned timing of upcoming Stylist App updates.
Our next Tips From the Top is scheduled for Tuesday, October 7th at 11:00AM CST, immediately following our All-Stylist Call at 10:30AM CST. This session of Tips From the Top will feature our special guest, Stylist Lara Kercinik.
Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success.
Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.
Stylist Meetings Coming Soon to a City Near You
Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.
Upcoming Events:
- October 15 – Philadelphia, PA – Fall Market Meeting
- October 21 – Houston, TX – Fall Market Meeting
- October 21 – Houston, TX – Client Appreciation Event
Selling
We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:
Have you seen these items yet? These standout pieces are perfect to share with your Clients right now.
Click images to enlarge.
Stylists, it’s time to act now! These popular products are selling fast. Get these in front of your Clients today.
Check the list below, then reach out to your Clients to help them secure these must-have selections.
Click images to enlarge.
Marketing
- Monday, October 6 – The Knit Sportcoat
- Wednesday, October 8 – The Custom-Made Bomber
- Friday, October 10 – TBD
Thank you for everything you do! Have a great week!