J.Hilburn Newsroom

Category: My Business

  • How To: Access Another Return Label

    If you are processing a return, and you or your Client cannot find the email containing the return shipping label, you can access it again under the “Manage Return” section in the Green Room.

    1. Log in to the Green Room.
    2. Hover your mouse over “My Orders”.
    3. Select “Manage Returns” from the drop down menu. This brings you to any orders you have submitted for a return.
    4. Locate the desired return, and select “Reprint Label” from the far right column.
    5. You can print the label or copy and paste it into an email to send to your Client.

  • How To: Submit an Alteration Reimbursement Request

    We are THRILLED to announce the launch of our new Alteration Reimbursement Process, now LIVE in the Green Room!

    Now these alterations can be recorded in the Client’s profile for reference on future orders. Please follow this easy step-by-step guide to learn how to submit an Alteration Reimbursement.

    Click here to view our Alteration Reimbursement Policy.

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  • Alteration Reimbursement Policy

    Looking to have a Client’s order altered by a tailor?

     A few things to keep in mind: 

    1. We are able to reimburse up to our maximum amount per product category (shown below) with a valid receipt within 90 days of the ship date. 

    2. If you think that an item in your Client’s order may have been produced incorrectly, please reach out to Fit Advice before altering. We will not be able to to reimburse for alterations above our maximums unless confirmed as being produced incorrectly by Fit Advice. 

    3. Each Client has a Maximum Total Reimbursement amount per clothing category, per Client Lifetime. Here are the maximums:

    • Shirt: $50
    • Trouser: $75
    • Jacket: $100
    • Polo: $50
    • Casual Bottom: $75
    • Outerwear: $100
    • Denim: $20 per item

    Below is a list of alterations that we can match at the factory on a future order. We highly encourage you to only alter within the below options in order to ensure that you can order an item that fits the same way on a future order.

    Custom Sportcoats

    • Waist/hip alteration of 1” or 2” total
    • Lengthening or shortening the sleeves in 0.25” increments
    • Neck roll reduced by 0.25”
    • Shortening the Sportcoat length 1″

    Custom Trousers & Casual Bottoms

    • Increasing or decreasing the waist in 1” increments
    • Increasing or decreasing the hip in 1” increments
    • Hemming the outseam in increments of 0.5”
    • Taper the knee-to-leg opening 1” or 2”

    Custom Shirting

    While we can replicate the majority of alterations, here is a list of adjustments we cannot offer at the factory level at this time: 

    • Adding a snap button to the collar
    • Pocket placement other than our factory specification
    • Monogram added at locally

    Custom Outerwear

    • Waist/hip alteration of 1” or 2” total
    • Lengthening or shortening the sleeves in 0.25” increments for Top and Car coats

    Custom Knits

    • Shortening the Length of the MTM
    • Shortening the Sleeve Inseam within the range offered for the MTM chest size

    RTW Denim

    • Because our denim is Ready-To-Wear, we are only able to reimburse for altering the hem. 

    We want to ensure that the changes you are making can be re-created for your Client’s future orders. Some Clients will require further alterations that we cannot offer at the factories.  We strive to provide the best experience with clothing while maintaining our affordable price points. If you ever have any questions regarding alterations, please reach out to fitadvice@jhilburn.com!

    *Updated 8/13/2018

  • FAQs | Gift Cards

    Gift Cards are a great way for your Clients’ family to give him the gift of style or for your Client to refer you to a New Client.

    Learn answers to the top questions about gift cards.

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  • Order Submission Deadlines for Monthly Sales Volume

    To be counted towards your Sales Volume for the current month, orders must be submitted no later than 11:59pm Eastern Standard Time on the last day of the month for which the order is to be counted.

    For example, to have orders count towards your November Sales Volume, you must submit the order no later than 11:59pm Eastern Standard Time on Thursday, November 30.

    This means that we will not backdate orders or clawbacks.

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