Category: FAQs

  • How To: Submit an Alteration Reimbursement Request

    We are THRILLED to announce the launch of our new Alteration Reimbursement Process, now LIVE in the Green Room!

    Now these alterations can be recorded in the Client’s profile for reference on future orders. Please follow this easy step-by-step guide to learn how to submit an Alteration Reimbursement.

    Click here to view our Alteration Reimbursement Policy.

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  • Alteration Reimbursement Policy

    Looking to have a Client’s order altered by a tailor?

     A few things to keep in mind: 

    1. We are able to reimburse up to our maximum amount per product category (shown below) with a valid receipt within 90 days of the ship date. 

    2. If you think that an item in your Client’s order may have been produced incorrectly, please reach out to Fit Advice before altering. We will not be able to to reimburse for alterations above our maximums unless confirmed as being produced incorrectly by Fit Advice. 

    3. Each Client has a Maximum Total Reimbursement amount per clothing category, per Client Lifetime. Here are the maximums:

    • Shirt: $50
    • Trouser: $75
    • Jacket: $100
    • Polo: $50
    • Casual Bottom: $75
    • Outerwear: $100
    • Denim: $20 per item

    Below is a list of alterations that we can match at the factory on a future order. We highly encourage you to only alter within the below options in order to ensure that you can order an item that fits the same way on a future order.

    Custom Sportcoats

    • Waist/hip alteration of 1” or 2” total
    • Lengthening or shortening the sleeves in 0.25” increments
    • Neck roll reduced by 0.25”
    • Shortening the Sportcoat length 1″

    Custom Trousers & Casual Bottoms

    • Increasing or decreasing the waist in 1” increments
    • Increasing or decreasing the hip in 1” increments
    • Hemming the outseam in increments of 0.5”
    • Taper the knee-to-leg opening 1” or 2”

    Custom Shirting

    While we can replicate the majority of alterations, here is a list of adjustments we cannot offer at the factory level at this time: 

    • Adding a snap button to the collar
    • Pocket placement other than our factory specification
    • Monogram added at locally

    Custom Outerwear

    • Waist/hip alteration of 1” or 2” total
    • Lengthening or shortening the sleeves in 0.25” increments for Top and Car coats

    Custom Knits

    • Shortening the Length of the MTM
    • Shortening the Sleeve Inseam within the range offered for the MTM chest size

    RTW Denim

    • Because our denim is Ready-To-Wear, we are only able to reimburse for altering the hem. 

    We want to ensure that the changes you are making can be re-created for your Client’s future orders. Some Clients will require further alterations that we cannot offer at the factories.  We strive to provide the best experience with clothing while maintaining our affordable price points. If you ever have any questions regarding alterations, please reach out to fitadvice@jhilburn.com!

    *Updated 8/13/2018

  • FAQs | Gift Cards

    Gift Cards are a great way for your Clients’ family to give him the gift of style or for your Client to refer you to a New Client.

    Learn answers to the top questions about gift cards.

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  • How to: Download from Dropbox

    Dropbox download icon

    Step-by-step instructions on how to download from the Dropbox resource.

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  • How Will I be Paid?

    How will I be paid?

    We know how exciting it is to see the fruits of your labor, and we know that a big part of that is receiving your monthly commissions.

    Will I be mailed a physical check?

    We will not mail a physical check. We will automatically deposit your earnings into the account you specified when you enrolled with us on or before the 15th of each month for the preceding commission period.

    For example, for the commission period of January, you will receive your direct deposit on February 15, and so on.

    What can keep me from getting paid?

    If your earnings are less than $25.00 for the month. We cannot automatically disburse any earnings less than $25.00. We will add any earnings under $25.00 to the commission payment for the following month’s commission period.

    For example: If you earn $20.00 in January, and $300.00 in February, we will not deposit the $20.00 for January commissions. Instead, we will add it to your February commission deposit.