J.Hilburn Newsroom

Category: Training

  • Appointment Booking Conversation Guide

    New Stylist Scripting for Booking New Client Appointments

    Let’s start with some best practices. There are 5 elements to any successful appointment booking call or conversation:

    1. Relationship Comes First

    Casual conversation based on your relationship to the prospect.  Keep it brief (90 seconds to 3 minutes, depending on your connection to the person) and get to the reason for your call. 

    1. Introduction to J.Hilburn – The Overall Value Proposition

    “I am a personal stylist with J.Hilburn, a custom menswear brand. I help busy {guys/men/professionals}, like yourself to save time and provide a concierge-level of service by coming to you. Are you familiar with us?” 

    1. Your Role as a Stylist — 2-3 Client Benefits
      (Refer to page 11 in the Fast Start Guide for the full list of Client Benefits)

    “We are not your typical custom clothier. When you shop with me, I help you put looks together for special occasions to what you wear every day. We work together to personalize and style your clothes the way you want them to look. You don’t typically get this attention and service in a department store or online.”

    1. Close for the Appointment

    “I’d love to show you what we have to offer. Do you have 30 minutes on {DATE} for me to come out and meet you? We can also meet virtually if you prefer.”

    1. Follow Up and Strengthen Your Professional Connection

    “{CLIENT NAME} I am so excited to meet you at {PLACE} on {DAY and TIME}. What is your preferred method of communication? I will send you my contact info, along with an email/text confirmation of our appointment. I will also send you a quick pre-appointment survey and a link to download our Virtual Measuring App for your phone. It’s so helpful if you can do this prior to meeting, as it will save us time when we meet and help me prepare for our appointment.”

     

    Example Scripts for A, B, and C List Potential Clients

    The following scripts are for New Stylists, with different versions for A, B, and C list contacts. If you haven’t made your Potential Client List using the ABC method yet, visit this page first, and then come back when you’ve made your list.

    A List Potential Client Scripting

    Opening

    ·      Hi (NAME).  I’m calling because I need your help.  I’m launching my business as a personal stylist with a men’s luxury apparel line, J.Hilburn. 

    ·      Hey (NAME), it’s Jane.  It’s been a while since we talked.  Your name came to mind the other day.  I think you’d appreciate the service I have to offer.

    ·      Hi (NAME), this is Jane.  How have you been?  If I could get a couple of minutes of your time. I just started my J.Hilburn business and it’s a menswear clothing company.  I thought of you immediately because (say why – pay him a compliment)

    Intro to J.Hilburn — The Overall Value Proposition

    ·      I am a personal stylist with J.Hilburn, a custom menswear brand.  I help busy {Guys/Male Professionals}, like yourself, save time and provide a concierge-level of service by coming to you.  Are you familiar with us? 

    ·      J.Hilburn is revolutionizing the way men shop by giving them the fit, personalization, quality and value they want in the convenience of your office, home or virtually. 

    Your Role as a Personal Stylist – 2-3 Client Benefits

    (Refer to page 11 in the Fast Start Guide for the full list of Client Benefits)

    ·      We are not your typical custom clothier.  When you shop with me, I help you put looks together for special occasions to what you wear every day.  We work together to personalize and style your clothes the way you want them to look.  You don’t typically get this attention and service in a department store or online.

    ·      I save men time and money with it comes to buying clothes because I come to you and we’ve eliminated the retail mark-up by working directly with our suppliers.  And really, every man deserves a personal stylist.

    ·      We offer great value at a great price!  I think the key to our business is personalization, custom fit and me as your stylist.  I will build a relationship with you so I can understand what you really want and need.  I pick out clothes that fit really well with your lifestyle and body type. 

    ·      I know that some people think that custom clothing is expensive but we are direct-to-consumer (no storefronts), so we pass those savings along to our clients.  You are going to feel so good about yourself in our clothes and get lots of compliments.  Once you are wearing well-fitting clothes, it changes everything.

    Close for The Appointment

    ·      I’d love to show you what we have to offer.  Do you have 30 minutes on {DATE} for me to come out and meet you or we can meet virtually? 

    ·      I’d love for you to give it a try.  I’m available (DATE) at (TIME), how does that work for you?

    ·      I’m growing my clientele and thought you may know 1-2 friends/colleagues that would like to try a custom suit or shirt.

    o   (He may say he’s interested in helping you out and will buy something).  Great, I’m free (DAY) at (TIME) or (DAY) at (TIME), what works best for you?

    o   (He may say “I know a couple of guys that may be interested.”) – Great!  How about I send you an email that you can send to them and cc me with an intro?  I can also give them a call, if you wouldn’t mind sharing their # with me.

    Follow-up and Strengthen Your New Connection

    ·      {CLIENT NAME} I am so excited to meet you at {PLACE} on {DAY AND TIME}. What is your preferred method of communication?   I will send you my contact info, along with an email/text confirmation of our appointment. I will also send you a quick pre-appointment survey and a link to download our Virtual Measuring App on your smartphone. It’s so helpful if you can do this prior to meeting, as it will save us time when we meet and help me prepare for our appointment

    B List Potential Client Scripting

    Opening

    ·      Hi (NAME), my name is {STYLIST NAME}. You don’t know me but {REFERRAL} suggested I reach out to you because {HE/SHE} thought you would be interested in my services.

    Intro to J.Hilburn —The Overall Value Proposition

    ·      I am a personal stylist with J.Hilburn, a custom menswear brand.  I help busy {Guys/Male Professionals}, like yourself, save time and provide a concierge-level of service by coming to you.  Are you familiar with us? 

    ·      J.Hilburn is revolutionizing the way men shop by giving them the fit, personalization, quality and value they want in the convenience of your office, home or virtually. 

    Your Role as a Personal Stylist – 2-3 Client Benefits

    (Refer to page 11 in the Fast Start Guide for the full list of Client Benefits)

    ·      We are not your typical custom clothier.  When you shop with me, I help you put looks together for special occasions to what you wear every day.  We work together to personalize and style your clothes the way you want them to look.  You don’t typically get this attention and service in a department store or online.

    ·      I save men time and money with it comes to buying clothes because I come to you and we’ve eliminated the retail mark-up by working directly with our suppliers.  And really, every man deserves a personal stylist.

    ·      We offer great value at a great price!  I think the key to our business is personalization, custom fit and me as your stylist.  I will build a relationship with you so I can understand what you really want and need.  I pick out clothes that fit really well with your lifestyle and body type. 

    ·      I know that some people think that custom clothing is expensive but we are direct-to-consumer (no storefronts), so we pass those savings along to our clients.  You are going to feel so good about yourself in our clothes and get lots of compliments.  Once you are wearing well-fitting clothes, it changes everything.

    Close for The Appointment

    ·      I’d love to show you what we have to offer.  Do you have 30 minutes on {DATE} for me to come out and meet you or we can meet virtually? 

    ·      I’d love for you to give it a try.  I’m available (DATE) at (TIME), how does that work for you?

    ·      I’m growing my clientele and thought you may know 1-2 friends that would like to try a custom suit or shirt.

    o   (He may say he’s interested in helping you out and will buy something).  Great, I’m free (DAY) at (TIME) or (DAY) at (TIME), what works best for you?

    o   (He may say “I know a couple of guys that may be interested.”) – Great!  How about I send you an email that you can send to them and cc me with an intro?  I can also give them a call, if you wouldn’t mind sharing their # with me.

    Follow-up and Strengthen Your New Connection

    ·      {CLIENT NAME} I am so excited to meet you at {PLACE} on {DAY AND TIME}. What is your preferred method of communication?   I will send you my contact info, along with an email/text confirmation of our appointment. I will also send you a quick pre-appointment survey and a link to download our Virtual Measuring App on your smartphone. It’s so helpful if you can do this prior to meeting, as it will save us time when we meet and help me prepare for our appointment

     

    C List Potential Client Scripting

    Opening

    ·      Hi (NAME), my name is {STYLIST NAME}. You don’t know me but {REFERRAL} suggested I reach out to you because {HE/SHE} thought you would be interested in my services.

    ·      Hello, excuse me, my name is {STYLIST NAME}. What is yours? I felt completed to introduce myself and ask where you purchased your {GARMENTS THE CLIENT IS WEARING}. I love the color, and you stand out, bravo.

    Intro to J.Hilburn — The Overall Value Proposition

    ·      I ask because I am in the custom menswear business. I am a Stylist for the custom menswear brand J.Hilburn. Have you heard of us? We have been on the cutting edge of custom menswear since 2007, starting with shirts, and now we have a full line of menswear categories from underwear to formal tuxedos, and everything in between.

    ·      I am a personal stylist with J.Hilburn, a custom menswear brand. I help busy {guys/men/professionals} like yourself tosave time and provide a concierge-level of service by coming to you. Are you familiar with us? 

    ·      J.Hilburn is revolutionizing the way men shop by giving them the fit, personalization, quality and value they want in the convenience of your office, home or virtually.

    Your Role as a Personal Stylist – 2-3 Client Benefits

     

    (Refer to page 11 in the Fast Start Guide for the full list of Client Benefits)

    ·      We are not your typical custom clothier. When you shop with me, I help you put looks together for special occasions to what you wear every day. We work together to personalize and style your clothes the way you want them to look. You don’t typically get this attention and service in a department store or online.

    ·      I save men time and money with it comes to buying clothes because I come to you and we’ve eliminated the retail mark-up by working directly with our suppliers.  And really, every man deserves a personal stylist.

    ·      We offer great value at a great price!  I think the key to our business is personalization, custom fit and me as your stylist.  I will build a relationship with you so I can understand what you really want and need.  I pick out clothes that fit really well with your lifestyle and body type. 

    ·      I know that some people think that custom clothing is expensive but we are direct-to-consumer (no storefronts), so we pass those savings along to our clients.  You are going to feel so good about yourself in our clothes and get lots of compliments.  Once you are wearing well-fitting clothes, it changes everything.

    ·      My role as a J.Hilburn Stylist is to provide you an effortless, personalized experience in designing and creating custom made clothing, that will give you confidence and make you look and keep great everyday.

    ·      I have a handful of clients in {THE CITY YOU ARE IN}, but I also have digital tools that allow me to work with my Clients outside {THE CITY YOU ARE IN}. I love what I do because I add value to my Clients’ lives from the moment they wake up to when they go to sleep at night. I design and create the garments that are with my Clients through it all. Knowing that makes me happy. I also like that our high-quality garments and great price points are available only through Stylists like me, and that my expertise is entirely complimentary to my Clients.

    Close for The Appointment

    ·      I’d love to show you what we have to offer.  Do you have 30 minutes on {DATE} for me to come out and meet you? We can also meet virtually if you prefer. 

    ·      I’d love for you to give us a try. I’m available (DATE) at (TIME), how does that work for you?

    ·      I’m growing my clientele and thought you may know 1-2 friends that would like to try a custom suit or shirt.

    o   (He may say he’s interested in helping you out and will buy something).  Great, I’m free (DAY) at (TIME) or (DAY) at (TIME). What works best for you?

    o   (He may say “I know a couple of guys that may be interested.”) – Great! How about I send you an email that you can send to them and cc me with an intro?  I can also give them a call, if you wouldn’t mind sharing their # with me.

    ·      You know what, {CLIENT NAME} you already have great style, but J.Hilburn garments are definitely worth looking at – our designs and fit technology are top-notch. I have a few open slots next {DAY AND TIME}. How would you like to book an in-person appointment, or we can meet on Zoom to look at some fabrics and add to your already stellar style? I already have an idea of colors and a few specific items that would look amazing on you.

    Follow-up and Strengthen Your New Connection

    ·      {CLIENT NAME} I am so excited to meet you at {PLACE} on {DAY AND TIME}. What is your preferred method of communication?   I will send you my contact info, along with an email/text confirmation of our appointment. I will also send you a quick pre-appointment survey and a link to download our Virtual Measurement app for your Phone. It’s so helpful if you can do this prior to meeting, as it will save us time when we meet and help me prepare for our appointment.

    ·      {CLIENT NAME} I am so excited to meet you at my Showroom {DAY AND TIME} let me add your contact information to my phone, and I will send you mine along with an email confirmation of our appointment. I will also send you a quick pre-appointment survey and a link to download our Virtual Measuring App on your smartphone. This will help me tailor my selections for you based upon your style preferences..

    Feeling Nervous About Reaching Out?

    Here’s what you can look forward to on the other side of pushing past the nerves and self-consciousness: Working with your Clients to make them look and feel their best just simply feels good. There is nothing better than delivering confidence to a Client, seeing the look on his face, and making him feel like he can take on the world. When this happens, a mutual feeling of trust earned and trust gained emerges. This is when you will see your Client relationships and your overall business take off.  

    Our Purpose Sums It Up Nicely

    “We provide men an effortless, personalized experience for custom-made clothing, with a Stylist, which gives men confidence and makes them feel great.”

  • Our Purpose & Values

    OUR COMPANY PURPOSE

    We provide men an effortless, personalized experience for custom-made clothing, with a Stylist, which gives men confidence and makes them look and feel great.

     

    OUR CORE VALUES

    Trust
    We will foster a trust-based culture, where team members feel safe and secure, and where they have clarity on vision and direction. Trust brings out the best in people and inspires creativity, innovation and meaningful work. As Stephen Covey wrote, “Trust is equal parts character and competence…You can look at any leadership failure, and it’s always a failure of one or the other.”

    Excellence
    We strive for greatness in everything we do as we differentiate, innovate and go above and beyond to execute every product, interaction and decision with excellence. This sometimes means getting gritty, speaking up and being a change agent. This also means that as we demand excellence, we hold ourselves accountable when we don’t always succeed, and we learn and improve at every turn.

    Win-Win
    We are committed to creatively crafting mutually beneficial relationships that result in a win for all stakeholders—Clients, Stylists, Employees and Vendors. Innovative thinking, resourcefulness and problem-solving will create the outcomes that result in success for everyone who contributes to our business.

    Integrity
    We will be honest and consistent in our actions, methods, expectations and outcomes. The true definition of integrity is adherence to moral and ethical principles. As leaders, we recognize the impact that we have on others. We are conscious of how our behavior and words impact those around us, both intentionally and unintentionally. Integrity requires humility, authenticity and self-awareness as we interact with others.

    Communication
    We are devoted to clear, transparent, thoughtful and reliable communication that is consistent and direct. We understand that communication should come in different forms depending on the audience, and that communication is always a two-way street, which involves the important art of listening. We should seek first to understand and always have positive intent.

    Teamwork
    We are a J.Hilburn family and we are in this together. We respect the contributions of others—no matter the title or role—and shoulder to shoulder we work to execute with excellence. Teamwork means we are “all in.” We are accountable to, and supportive of, each other in every task, from start to finish.

    Responsibility
    We have a responsibility to do the right thing in every aspect of our business. We’re committed to providing a quality, differentiated experience for our Clients, a thriving workplace for our Stylists and Employees, and a creative partnership with our Vendors. We are committed to environmental sustainability and we prioritize giving back to our communities.

    Love Life
    We are passionate about our work as well as our personal lives, and we foster continuous learning and self-improvement. We encourage an environment of fun, personal well-being and enjoying all aspects of living life to the fullest. Was Monet working or playing when he was painting the Water Lilies? He was doing what he loved…and so are we!

  • Digital Appointment: Zoom Tips

    If you are accessing this page through School of Style and you want to watch the video tutorials included in this article, you must view this webpage directly through the Newsroom. Go to the Newsroom via the Green Room, then search “How to Use Zoom”, or copy and paste the following link into your web browser: https://newsroom.myjhilburn.com/digital-appointment-zoom-tips/

    Getting Started with Zoom to Master the Digital and Virtual Appointment

    1. Create a Zoom Account

    Create a free Zoom Account from your Desktop computer: Zoom Signup, or download the app to your mobile device. Free Zoom accounts if your meeting has 3 or fewer members.

    1. Schedule A Meeting:

    Once you’ve created an account through Zoom, watch this video explaining how to schedule a meeting between you and your Client: How to Schedule a Meeting in Zoom

    1. Invite your Client to the Meeting:

    In the video above, it explains that you can either select a Calendar service to send out an invite to your Client, or you can easily copy and paste a link to the meeting to share with your Client. Just include the link in an email draft you’ve already started for your Client.

    1. Join the Meeting:

    When it’s time to start the meeting, you can do either of the following to join:

    • Go to zoom.us, then click Join Meeting and enter the meeting ID, which is included in the email you’ve sent to your Client.
    • Pull up the meeting invite through your Calendar service and find the link there.
    1. Optional: Share your Screen with your Client

    Watch this video that explains how to share your screen during the meeting: Sharing Your Screen in Zoom. This feature is especially helpful if you plan to use J.Hilburn.com during the virtual appointment to shop with your Client. Note: If this seems too complicated for you, don’t stress, just skip this step. What works for some Stylists or Clients won’t work for others.

    Basic Troubleshooting Tips:

    I can’t hear my Client, or my Client can’t hear me

    • You or your Client may be muted in Zoom. You will need to unmute yourself by clicking “UnMute” in the bottom left corner of your window:

     

    • You or your Client need to turn on or turn up the volume on your device.
    • If neither of these things solves the problem, please call Fit Advice or Stylist Care for help, or consult with Zoom Support

    I can’t see my Client, or my Client can’t see me

    • You or your Client will need to turn on your video camera by clicking “Start Video” at the bottom of the window in the bottom left corner. See the photo below:

    • If this does not solve the problem, please call Fit Advice or Stylist Care to help, or consult with Zoom Support

    Additional Zoom Resources:

    Here’s a link to Zoom’s FAQ page: Zoom FAQ

    If you need any assistance with completing the steps above, please reach out to Fit Advice or Stylist Care.

  • Digital & Virtual Appointments: Get to know J.Hilburn.com

    Use this checklist to prepare for your digital and virtual appointments

    1. Log in to the Greenroom and find your Client’s profile.
    2. At the top right, you will see the following icon which will bring you to your Client’s personal URL on J.Hilburn.com to start the shopping process:

    Since you’ve created an account through the Green Room for your Client, you’ll need to send him a link to “reset” his password to become Active

    1. Complete the steps above under “Logging in as your Client on .com”
    2. Click on the icon in top right corner of .com, then click 
    3. Click “Forgot Your Password?” so that the Client will be emailed a password reset email to the email address that you used when creating his Green Room account.
    4. Once the Client creates or resets his password, he will then become Active, which links his J.Hilburn.com and Green Room account.

    Key Looks can be found under Shop on the J.Hilburn.com home page

    If a Client likes a Key Look, you can click on the image, which will take you to a new window with a breakdown of each outfit.

    From here, you can shop all items in the outfit by clicking on each to customize and add to your Client’s Cart.

    If an item is customized with styling options, make sure to add to your Client’s Cart so that all styling and personalization options will be saved. Adding an item as a Favorite will not save any styling or personalization options. 

    If your digital appointment is with a new Client, make sure he has gone through TAPE so that he has Product Profiles and so that you can style and personalize each item.

    Note: You can do this with existing Client’s closets or with a fake Client ID to practice by making a fake account in your Green Room with a fake email address

    To view styling and personalization options for each product category, go to Style Guides from the J.Hilburn home page.

    Each page is interactive, so you can select each styling or personalization component to view the available options.

    • Put together a sportcoat and shirt combination and add it to the Client’s closet.
    • Put together a sportcoat and shirt and select the styling options. Add it to the Client’s basket and “send to Stylist”.
    • Find the full list of styling options for each product category.
    • Open multiple products in different tabs on your web browser and practice navigating between multiple tabs.
    • Practice navigating between different product categories.
    • Practice virtual appointments with a member of your team or with someone in your household.
    • Send a Style Board with product suggestions to your Clients.
    • Add a few items to your Client’s closet.
    • Create fake Client Profiles by using a fake email address. (Stylist Care/Fit Advice can help you delete these accounts afterward.)
    • Practice going through TAPE virtually.
    • Practice with Stylist Care and Fit Advice! We are here to help answer any questions and to practice with you. The more you practice, the more confident you will become with virtual appointments.