J.Hilburn Newsroom

Tag: faq

  • FAQs: The VIP Client Loyalty Program

    The VIP Client Loyalty Program is a tiered program designed to show appreciation for our best Clients and engage New Clients into developing an aspirational relationship with our brand. The reward tiers highlight the personalization of our custom product which is one of our key differentiators as a brand. 

    Program tiers are as follows:

    *Options include: Button Upgrades, Monograms, Ribbon Piping and Contrast Fabric.
    Multiple complimentary options can be ordered on each shirt.

    **Options include: Working Button Holes, Half-lining, Fancy Lining, Distressed Buttons (jackets and trousers), Shell/Metal Buttons (jackets), Contrast Stitching and Monograms.
    Multiple complimentary options can be ordered on each suit.

    The VIP Client program was introduced on May 2nd, 2024.

    Yes. When a Client creates an account on jhilburn.com, there is an option to opt-in to the VIP Client Loyalty Program at that time.

    Should he decline at that time and decide later that he wants to join, he absolutely can. If he clicks on “Hi, {Client Name}” in the upper-left-hand corner when he’s logged into your PURL, he can click on “The VIP Client Loyalty Program.” Select “Enroll for the VIP Client Loyalty Program” which will prompt for his birthday (Month/Day), then hit “enroll.” He will now be enrolled in the VIP Client Loyalty Program.

    He can access this section at any time which will show his Status, Qualifying Program Spend, and Program Inception Date, as well as the details of other VIP Client Loyalty Program tiers and how to qualify.

    Participation in the program is dependent on registration. To ensure your Clients are able to register, you must enter a valid email address for them upon account setup and ensure it matches what the Client uses for jhilburn.com.

    No, you cannot register for the Client. The acceptance of program terms and conditions requires the Client to take this action himself by using his own valid email and password.

    If you go to your Little Black Book, as you scroll through your Clients, underneath their name a little key symbol displays and will notate the Client’s tier status (Not Registered, Registered, Silver, or Gold).

    Additionally, if you go to the Client’s profile in the Green Room, their Program status will be displayed underneath the Billing/Account section of their profile entitled “The Board.”

    Registered means the Client has opted into the Board Program but has not yet satisfied enough qualifying program spend to hit one of the tiers.

    Further, if it says Not Registered – that means the Client has not yet opted into the VIP Client Loyalty Program.

    There are two (2) reward tiers in the program and they are built around Qualifying Program Spend (all lifetime spend from the time the Client registers for the Board online).

    Hitting the different levels of the Program is dependent on when they opted in  and their Qualifying Program Spend.

    *Options include: Button Upgrades, Monograms, Ribbon Piping, and Contrast Fabric.
    Multiple complimentary options can be ordered on each shirt.

    **Options include: Working Button Holes, Half-lining, Fancy Lining, Distressed Buttons (jackets and trousers), Shell/Metal Buttons (jackets), Contrast Stitching, and Monograms.
    Multiple complimentary options can be ordered on each suit.

    The key symbol indicators for Clients in the Green Room will be updated each month following our financial month close.

    At this time, there is no notification to your Client about their change in tier status. Your Client can check their Board Program status under their account through your PURL at any time.

    The lifetime spend from the time the Client registers for the Board.

    All merchandise sales are included in qualifying program spend (less any returns).

    Tax, shipping, and gift card sales are not included in qualifying program spend.

    Yes, should they qualify for complimentary shirt and/or suit options. Multiple complimentary options can be ordered on each shirt. Additionally, multiple complimentary options can be ordered on each suit if qualified.

    Qualifying Program Spend is individual spend tied to an individual Client’s Profile. Spending across multiple Client Profiles cannot be combined as qualifying spend for one individual even if one Client is footing the bill.

    No, Gift Cards purchased by a Client do not count toward Qualifying Program Spend because it is a form of tender, not merchandise.

    However, when the Recipient of the Gift Card redeems and is part of the Board Program, this will count towards the Recipient’s Qualifying Program Spend because it is a form of tender for a merchandise purchase.

    The program is a natural tie-in when talking about shirt and suit options and styling custom product during your First Appointment.

    It is a way to show Clients that a lasting relationship with you as their Stylist earns them exciting rewards. When Clients reach a Tier status, a phone call congratulating them and setting up an appointment to talk about their new rewards is a great idea. For Clients close to an award, it is a great way to move them into a higher average order value.

    You can direct your Client to this link on your PURL:

    FirstNameLastName.jhilburn.com/vip-client

    Full Terms and Conditions are available on the bottom of this page when you click “Terms and Conditions.”

    Contact Stylist Care at stylistcare@jhilburn.com.

  • Studio Suiting Program

    Introducing our custom-made suit for $698

    DETAILS

    Why?  To make J.Hilburn more competitive, and simplify the custom-made suit, we have created this new suiting program that you can offer your clients that want a more affordable option.

    How?  Manufacturing efficiencies and set best selling options allow us to offer a lower entry pricepoint for a J.Hilburn Custom-Made Suit. Please reference the specifics highlighted below.

    When?  Launching January 2, 2024.

    What?  Includes all Essential Studio Suiting fabrics – see below.

    FABRICS

    All Essential Studio Suiting fabrics are available in this new suiting program. Essential Studio Suiting fabrics will only be available in this new program.

    JHSU1
    JHSU14
    JHSU49
    JHSU50
    JHSU52
    JHSU53

    All other JHSU Suiting Fabrics are available with all options and fits. Please click the button below to view and save a complete list of suiting fabrics that are Studio ($698) and JHSU Suiting ($898).

    Studio and JHSU Suiting Fabric List

    STYLING

    Our most ordered style options are included in our new Studio program. 

    These options are set when you order a Essential JHSU fabric, no other style options will be available in order entry on these fabrics.

     

    Sportcoat ($490)

    • Standard Construction
    • 2B Notch Lapel
    • Flap Pockets
    • Side Vents
    • Full Lining (Standard lining colors)
    • Standard Buttons
    • Personalized Label

     

    Trouser ($208)

    • Flat Front
    • No Cuffs
    • Standard Waistband (Belt Loops)
    • Hook & Bar Front Closure
    • Besom without Button Back Pocket
    • Personalized Label

     

    Formal Jacket ($590)

    • Standard Construction
    • 1B Peak Lapel
    • Flap Pockets
    • Side Vents
    • Full Lining (Standard lining colors)
    • Standard Buttons
    • Personalized Label

     

    Formal Trouser ($258)

    • Flat Front
    • No Cuffs
    • Standard Waistband (No Belt Loops)
    • Hook & Bar Front Closure
    • Besom without Button Back Pocket
    • Personalized Label

    Additional personalization options can be selected in order entry, but are not included in the opening price point – the upcharge will be added to the total if selected in order entry. Only the options listed above are available at the opening price point.

    Additional personalization options available for upcharge, these are not included in the $698 pricepoint..

    • Vent Strap ($10)
    • Half Lining ($25)
    • Upgraded Buttons ($10-$15)
    • Fancy Linings ($30)
    • Monogramming ($10)
    • Working Buttonholes ($25)
    • Contrast Stitching ($10-$20)
    • Ribbon Piping ($10)

    FIT

    The Studio Suiting Program is exclusively available in our JH Fit with all current fit adjustments.

    Athletic fit is not available at this time.

    Available sizing:

    • Sportcoat: 34” – 60”
    • Trouser: 26” – 46”

  • Success Scripts & FAQ: Fall 2023 Inactive Client Promotion

    Scripts and Assets to Help You Reach Out to 100% of Your Inactive Clients and Maximize the Promotion:
    Click Here to Download This NEW Resource!>>>

    Inactive Client Promotion Details

    The What — As you know, we ran a promotion for Inactive Clients during the October/November timeframe in 2019, 2020, 2021 and 2022. These promotions were very successful, with our Stylists selling over $1,000,000 in 2019, over $700,000 in 2020 (despite the pandemic!), and over $1,400,000 in both 2021 and 2022. The average AOV of all four years has been over $1,000 per Inactive Client, and over $1,300 per Inactive Client during the 2021 promotion. We’ve decided to run this promotion again in 2023, and we hope you’re as excited as we are at Home Office!

    The Why — To increase sales through October. This promotion also gives Stylists another great reason to call and text their eligible Inactive Clients.

    The When — We will be running this promotion again for 2023. It starts Wednesday, October 4 and lasts through Wednesday, November 15.

    The Who — This offer is for Inactive Clients who have not shopped with J.Hilburn for 12 months or longer.

    The How — Eligible Inactive Clients who spend $500 or more on an order during the promotion will receive $100 off that order. The order must only include full price items for him to receive the $100 discount. The Company will send an email on Wednesday, October 4 to eligible Inactive Clients who have not unsubscribed from our marketing emails. The Company will also send follow-up emails throughout the promotion to those Inactive Clients who have not yet claimed their offer.

    INACTIVE CLIENT PROMOTION HOW-TOS & FAQ

    Finding Your Inactive Clients — Our Tech Team has added an orange tab in the Green Room with the eligible Inactive Clients in your list that will be eligible for this Promotion. The tab will be titled “October Inactive Client Promotion” and will be to the right of your other Client tabs. Here you will find the list of your eligible Inactive Clients who qualify for this Promotion. The Inactive Clients eligible for the Promotion in this tab will be listed by Last Purchased date in descending date order.

    Applying The $100 Discount — A list of unique discount codes will be generated for only those eligible Inactive Clients who qualify for this promotion. The discount code will appear during the ordering process, as in the screenshot example from last year below. The code will be labeled as “Available Promo” and you will need to apply the code to the order. Each unique code will formatted for the 2023 promo as JHOCT23-[CustomerID]. For example, the discount code for a Client with the Customer ID 118819 would be JHOCT23-118819.

    INACTIVE CLIENT PROMOTION EMAILS (WEBVIEWS)

    TEXTABLE GRAPHICS TO SEND TO YOUR ELIGIBLE CLIENTS
    *Please remember NOT to post these on your socials, as all Clients are not eligible for this offer!

    Wednesday, October 4, 2023 at 9:00 am CST. The first email to subscribed Inactive Clients will go out at approximately 10:00 am CST that same day.

    Wednesday, November 15, 2023 at 11:59 pm CST.

    Each eligible Inactive Client will receive $100 off their next order of $500 or more. Sales tax and shipping are not included. To qualify for the $100 offer, the order must include full price items only.

    Eligible Inactive Clients are defined as those whose most recent purchase occurred on or before October 3, 2022.

    Eligible Inactive Clients will receive emails from J.Hilburn each week during the promotion if they have opted in to receive our marketing emails.

    You can send your Client a personalized link to download the app on his mobile device, right from the “Share Measuring App” button at the top of his account page in your Green room:

    Once he has downloaded the receive a notification in the Green Room that your Client has completed a scan using the Virtual Measuring App. You will need to import the results of his scan to his profile, but these measurements will NOT replace his existing measurements. They will appear alongside his existing measurements and you can choose which measurements to update. 

    For example, if the app has generated a different measurement for his sleeve length, but you know that he was happy with the length and fit of the sleeves on previous orders, you would leave this measurement as is.

    However, if the Client has a new waist measurement and you haven’t sold any items to him in over year, it’s more likely that his waist measurement has indeed changed. Before you update any measurements, we recommend following up with the Client personally to thank him for trying the Virtual Measuring App and to consult about changes to his fit. 

    Click here to learn more about using the Virtual Measuring App >>

    No, because this promotion is for eligible Inactive Clients only. Unless a promotion or sale is available to all Clients, we will not post about it publicly as a Company, nor can individual Stylists post about it publicly on social media channels. 

    Yes! You should reach out to all your Inactive Clients regardless of their marketing email subscription status. We recommend you send a personal email or text message, or that you call them, depending on each Client’s communication preferences. It’s up to you to follow up with all your eligible Inactive Clients to let them know about the offer from you personally, even if they do receive the email from J.Hilburn first.

    Our Tech Team has added an orange tab in the Green Room with the eligible Inactive Clients in your list that will be eligible for this Promotion. The tab will be titled “October Inactive Client Promotion” and will be to the right of your other Client tabs. Here you will find the list of your eligible Inactive Clients who qualify for this Promotion. The Inactive Clients eligible for this Promotion in this tab will be listed by Last Purchased date in descending date order.

    No, this offer is only redeemable through you, his J.Hilburn Personal Stylist. The discount code will appear during the ordering process, as in the screenshot example from a previous year below. The code will be labeled as “Available Promo” and you will need to apply the code to the order. Each unique code is formatted as JHOCT23-[CustomerID]. For example, the discount code for a Client with the Customer ID 118819 would be JHOCT22-118819. 

    No, Clients will not be able to stack other discounts or offers with this $100 off promotion.

    Yes, a Gift Card is considered the same as cash and can be used to pay for the order after the discount is applied.

    No. Your Client cannot purchase a Gift Card using this discount. This offer is valid for full price items only. 

    No, this offer is only valid on full price items. 

  • FAQ – Growing Elite Trip 2024

    Exclusively for Conference 2023 Attendees!

    Register for Conference 2023

    Qualification Period: June 1 – October 31, 2023

    Travel Dates: February 19 – February 26, 2024

    BOTH PERSONAL AND TEAM BUILDING QUALIFICATIONS MUST BE MET TO BE RANKED

    Watch CEO Stein Ove Fenne Launch Growing Elite!
    Click Here for Growing Elite Trip Slides

    Growing Elite Trip Tracker

    Established Stylist Printable Tracker
    New Stylist Printable Tracker

    Frequently Asked Questions & Answers

    A1: Seven Days and 6 Nights from Monday, February 19 – Monday, February 26, 2024 

    A2: Airfare, Hotel and all the meals!

    A3: We have lots of fun activities planned and we are still finalizing but here is a quick overview:

    • Tour of V.T.G.
    • Travel to Hong Kong
    • Bucket list experiences in Hong Kong and Vietnam
    • Celebrate Lunar New Year at the Annual TAL Team Dinner
    • Represent all of J.Hilburn in this once-in-a-lifetime experience!

    QUALIFICATION PERIOD

    A4: June 1, 2023 through October 31, 2023. All qualifying New Stylists must be enrolled by October 31, 2023 at 11:59 pm EST.

    A5: Yes, there is a minimums for both Established Stylists and New Stylist.

    • Established Stylists must enroll a minimum of 3 New Stylists 
    • New Stylists must enroll a minimum of 2 New Stylists

    A6: June 1, 2023 through October 31, 2023. All qualifying orders must be submitted by October 31, 2023 at 11:59 pm EST this applies to all New Stylists sales for Stylists who enrolled during the Qualification Period.

    A7: Any Stylists who enrolled January 1, 2022 – Present are considered a New Stylist 

    A8: At least three (3) New Stylists for the Established Mentor and two (2) New Stylists for the New Stylist Mentor who were added during the qualification period must be active at the time of the Trip (February 2024) to travel or the Trip Earner will forfeit their trip and the next in line will be notified. 

    A9: At least three (3) New Stylists for the Established Mentor and two (2) New Stylists for the New Stylist Mentor who were added during the qualification period must be active at the time we close the qualification period.

    A10: The current definition is in the Career Plan:

    Active Stylist Any Enrolled Stylist meeting one or both of the following for Career Plan Qualifications and Bonuses: $500+ Monthly PV-Q $1,000+ TTM

    TRIP QUALIFICATIONS

    A11: Five Stylists will earn their SPOT!

    • 4 Established Stylists
    • 1 New Stylist

    A12: There are two qualifications, Personal Sales and Teambuilding 

    Personal Sales Qualification:

    • Sell $1.00+ over personal volume of June 2022 – October 2022 or a minimum of $32,000, whichever is greater, acquire 16+ new clients

    Team Building Qualification:

    • Enroll and activate at least three (3) new personally enrolled Level 1 Stylists during the qualification period
    • The Top Four Mentors with cumulative New Stylist sales will be ranked high to low
    • The Top Four Mentors in this category, with the highest New Stylist sales volume, will be eligible to earn the trip
    • New Stylists combined sales must be greater than $20,000 during the qualification period

    A13: There are two qualifications, Personal Sales and Teambuilding 

    Personal Sales Qualification:

    • Sell $16,000+ and acquire 16+ New Clients during the qualification period

    Team Building Qualification:

    • Enroll and activate at least two (2) new personally enrolled Level 1 Stylists during the qualification period
    • Must promote to Associate Partner+ by October 31, 2023
    • All New Mentors will be ranked by the total cumulative sales of their New Stylists. The Top Mentor, in total New Stylist sales volume, will be eligible to earn the trip.
    • New Stylists combined sales must be greater than $15,000 during the qualification period.

    SALE QUALIFICATIONS

    A14: The Client must have not placed an order from June 1, 2021 – Present to qualify as a New Client.

    A15: Yes, as long as the transferred Client has not placed an order from June 1, 2021 – Present. Then the Client will eligible to be a New Client.

    A16: June 1, 2023 through October 31, 2023. All qualifying orders must be submitted by October 31, 2023 at 11:59 pm EST this applies to all New Stylists sales for Stylists who enrolled during the Qualification Period.

    A17: No, every new Stylist can contribute as much as possible toward the overall goal. Your ranking to achieve the trip is based on the cumulative total of the new Stylists sales so you will want to help them maximize their sales every month. 

    A18: No. Only the sales of the new Stylists will be counted toward the volume needed for top 5 ranking.  

    MENTOR QUALIFICATIONS

    A19: There is no limit to the number of new Level 1 personally enrolled Stylists that can contribute to this ranked sales qualification. 

    A20: Yes, we will have a tie breaker

    • Established Stylists = number of Level 1 rank advancements to AP+
    • New Stylist = Number of combined qualifying New Clients acquired during the qualification period.

    OTHER

    A21: Yes, J.Hilburn will actively review Rewards Trip qualifying sales and eligibility. J.Hilburn reserves the right in its sole discretion to cancel, modify or suspend this Rewards Trip or the participation thereof for any or all Stylists at any time, with or without notice, for any reason or no reason, including fraud, fabrication or any other causes that corrupt the integrity of this Rewards Trip and achievement of the minimum thresholds of the Personal Sales and Team Building Qualifications 

    A22: That is very unfortunate but all Trips are based off each unique qualification period and qualifications. There is not a cash reward or bonus for the trip and cannot be substituted for cash. The Earner cannot transfer points, perks, or trip to another Stylist.

    We will notify the next Stylist in the ranking order for the the Growth Elite Trip.

    A23: All income earned through the taxpayer’s business, as an independent contractor or from informal side jobs, is self-employment income, which is fully taxable and must be reported. Taxpayers must also report the fair market value of merchandise or products won, such as a prize or reward, as taxable income.

    The 2023 Rewards Trip is categorized as taxable income and will be reflected in your 1099 in 2023.

    A24: This is such an exclusive trip we are not allowing for guests for this trip. 

    Who is eligible to earn Growing Elite Trip?

    You must attend Conference 2023 – Today, Not Tomorrow to be eligible to earn this amazing EXCLUSIVE TRIP! 

    Register for Conference 2023 – TODAY, NOT TOMORROW

  • FAQ: 2023 Summer Event

    SOCIAL MEDIA TAGLINE ^^^^ USE THE IMAGE ABOVE 

    Our 2023 Summer Event is live! Save up to 40% off items from across our 11 categories of custom-made menswear. Connect with me, your Personal Stylist, and shop today for the best selection of items to add to your J.Hilburn wardrobe.
    #jhilburn #personalstylist #oneatatime #custom #custommade

    SUMMER 2023 SALE EVENT DETAILS

    Our Summer Event sale is here! We are offering a private sale starting Thursday, June 1st and will go public with the sale on Wednesday, June 7th.

     

    Promotional Headlines:

    ·       Custom Shirts value priced at $148 will be “Buy 3 or More, Get $20 off each”

    ·       Select Custom Suiting, Knits, and Outerwear up to 40% off


    Private Sale Period — Thursday, June 1     through Tuesday, June 6:

    1. Custom Shirts will be 100% CV on all $148 Shirt Bundles. All other Shirts that are on sale will be 75% CV on sale items. 
    2. Stylist-led: No marketing emails will be sent to Clients
    3. Sale prices will be visible on jhilburn.com; Sale items will be merchandised in Sale section only – with a link to the $148 sale shirts
    4. Download this shareable image: CLICK HERE
    Find Shop then click Sale
    Then select your item
    Public Sale Period — Wednesday, June 7th through Friday, June 30th:
    1. Custom Shirts will be 100% CV on all $148 Shirt Bundles. All other Shirts that are on sale will be 75% CV on sale items. 
    2.  All other sale categories will be 75% CV on sale items. 
    3. Marketing will begin to all Clients
    4. The homepage will reflect the Summer Event

    Things to remember:

    1. Products on Sale

    The majority of product that will be on sale will be from Fall/Winter 2022 and prior. There may also be a few discontinued Essential swatches on sale

    2. jhilburn.com:

    The Summer Event product will be merchandised online in the Sale section of .com only. $148 Sale Shirts will be linked from the sale page. (Sale product will not be displayed in the category as well).

    3. You will need to use .com to sell sale product:

    You will have some fabric swatches for sale products, but most likely not all, since there are prior season fabric swatches in this sale. This means that you will need to be familiar with jhilburn.com to sell Clients products that are on sale.

    4. Quantities:

    Products on sale are limited in quantity, so it is to your benefit to start selling sale product on June 1st while quantities are available. Enter your orders when you take them. Don’t wait – as supply may run out.

    5. Work Digitally

    We have seen the best success during Sale periods when Stylists work efficiently with their time and use their digital tools – text, email, virtual appointments, etc.

    Click here to download the List of alls SKUs on Sale (Excel)

    Click here to download the List of all the Shirt Bundle SKUs (Excel)

    Check your Recent Downloads Folder. When you click on the link it will automatically download to your computer.

    This download is an Excel sheet. It will open in Microsoft Excel or Apple Numbers. 

    FAQ

    The event starts on Thursday, June 1.

    There is no end date for the Summer Event. When a fabric sells out, it will not be restocked. On Friday, June 30, marketing for the Summer Event will end, and the Sale section will be removed from our site on Saturday, July 1. Sale items (excluding $148 shirts) will only be available in Green Room after Friday, June 30.

    When a Stylist makes a sale, two Volumes will equate to each item: Personal Qualification Volume and Personal Commissionable Volume. 

    Personal Qualification Volume (PV-Q)

    Qualifying volume from Client orders; matches retail price. Personal commission will be paid on a monthly basis to all Stylists with a PV-Q greater than zero. PV-Q is calculated after all discounts have been applied to the order and does not include taxes or shipping cost.

    Personal Commissionable Volume (PV-C)

    Commissionable volume earned from Client orders; a percentage of retail price. Full-price J.Hilburn products to be paid out at 100% commissionable volume. Third-party brands and any J.Hilburn sale items to be paid at 50% commissionable volume.

    During this Summer Event, we are raising the standard 50% Personal Commissionable Volume payout to 75% to benefit more Stylists and increase their earnings.

    Example 75% CV

    You should contact your clients when the sale starts. The Company will send a client marketing email announcing the event on Wednesday, June 7th, however, you can take sale orders beginning Thursday, June 1st .

    No. The price discount is only available on the fabric itself. It does not apply to the styling or personalization options.

    No, we are unable to hold fabric for Clients.

    Please contact Stylist Care or Fit Advice.

    Reference your pURL to see the swatch and image of the products available in that fabric.

    Use the Fabric Inventory tab in Green Room to get the most up-to-date inventory status of SKUs.

    Your Client can order ALL custom product online provided he has a confirmed fit profile for the category he is purchasing. Make sure to keep an eye out for Open Web Orders through your Green Room in case your Client “sends his bag” to you for review.

    Private Sale period (June 1st – June 6th):

    All Categories PV (Personal Qualifying Volume) = 100% of the sale price
    Custom Shirt CV (Commissionable Volume) = 100% of the sale price.

    All other Categories’ CV (Commissionable Volume) = 75% of the sale price

     

    Public Sale period (June 7th – June 30th):

    All Categories PV (Personal Qualifying Volume) = 100% of the sale price
    Custom Shirt CV (Commissionable Volume) = 100% of the sale price

    All other Categories’ CV (Commissionable Volume) = 75% of the sale price

     

    Once Summer event is over (July 1st onwards):

    All Categories PV (Personal Qualifying Volume) = 100% of the sale price
    Custom Shirt CV (Commissionable Volume) = 100% of the sale price

    All other Categories’ CV (Commissionable Volume) = 50% of the sale price

    You are paid on your CV. Your PV dictates your payout percentage on the CV. Please reference the Career Plan for any further questions regarding earnings.

    All sale products except Custom Shirts are available on your PURL under the Sale category and will not be displayed anywhere else on .com. The $148 Shirt Bundle will be a separate campaign found in the regular price section of .com.

    The return policy is no different on sale items from regularly priced products. We ask our Clients to provide any returns or exchanges within ninety (90) days of the product delivery. However, because we are not replenishing the sale fabrics, remakes may not be possible because the fabric may be sold out. Please contact Stylist Care or Fit Advice so they can help you find a similar fabric style for your Client if an item needs to be returned or exchanged.

    No. There will be little to no Spring 2023 swatches in the sale. Also, bundle pricing on select $148 shirts is only available for orders placed during the Summer Sale Event.

    No. All suits are listed with separated SKUs for jackets and trousers.