J.Hilburn Newsroom

Tag: FAQs

  • J.Hilburn Sales and Leadership Plan: Resource Guide

    J.Hilburn is launching an updated Sales and Leadership Plan on April 1, 2025. This resource guide was created to help answer common questions and provide you with resources for ongoing education about the plan

    View the Sales and Leadership Plan Document

    Benefits of the New Sales and Leadership Plan

    The new Sales and Leadership Plan: 
    • Offers a faster path to Rank Advancements with the ability to earn up to $9,200 in Rank Advancement Bonuses.
    • Offers unlimited matching Mentor Bonuses when members of your team reach a Rank Advancement – Up to $9,200 per team member.
    • Removes inactive Stylists from your team and rolls active team members up.

    Key elements of the 4/1/25 update include:

    1. Details on New Stylist and Mentor match bonuses
    2. Studio Mentorship Program (page 21)
    3. Personal Sales Volume Bonus (PSVB) starting April 1st and running through September 2025. (page 23)
    4. Additional glossary terms

    Team Building Resources: Stylist Opportunity Guide

    Download the Stylist Opportunity Guide

    Frequently Asked Questions

    Your Career Title under the new plan will be your highest prior career title in the past 12 months (Aug ‘23 – Jul ‘24) as correlated into the new plan.  You can view your Career Title in the Stylist App under the “My Team” page or in the Green Room on your Stylist Scorecard.

    Career Title prior to 8/1/24

    New Career Title as of 8/1/24

    Style Associate

    Style Consultant

    Style Advisor

    Senior Style Consultant

    Style Partner

    Executive Style Consultant

    Associate Partner

    Style Leader

    Senior Partner

    Senior Style Leader

    Associate Managing Partner

    Executive Style Leader

    Managing Partner

    Managing Director

    Senior Managing Partner

    Senior Managing Director

    Executive Partner

    Executive Director

    Senior Executive Partner

    Senior Executive Director

    National Executive Partner

    National Executive Director

    Yes, for the next 12 months, they will be a PSA.  You have an opportunity to keep compressed PSAs with a “1 for 1” PSA program.  For each new sponsored PSA you enroll by July 31, 2025, if they have minimum sales of $2000 in their first 6 months, they will remain a PSA as long as they are active.  If you don’t recruit a Stylist who sells $2,000 in their first 6 months, the compressed Stylist will be a Level 1 Stylist to you.

    The rules are based on the ones implemented earlier: 

    Title Achievement Bonus :

    Stylists are eligible for a Title Achievement Bonus (one time only per Business Title). Title Achievement Bonuses are paid for Executive Style Consultant, Style Leader, Executive Style Leader, and Managing Director. To receive any Title Achievement Bonus, a Stylist must be eligible and have promoted to that Business Title for the very first time. The Title Achievement Bonus will be paid on the next commission payment.

    Mentor Matching Title Achievement Bonus:

    Mentors who have a Level 1 Stylist who achieves a Title Achievement Bonus, may be eligible for a matching bonus. To be eligible, the Mentor must be at or above the title that the level 1 Stylist Achieved. (Example: Level 1 achieves Style Leader Title Achievement Bonus and earns $1,000. The Mentor is a Senior Style Leader, they will receive a matching $1,000 bonus).  The Stylist does not have to be a PSA for the Mentor to be eligible.

    Yes, if you acquire a PSA in compression, you will have the opportunity to help your new Level 1 promote up and receive the matching mentor bonuses. If they promote up in the next 12 months, they are recognized as your PSA.   After July 31, 2025, you will continue to earn matching TAB bonuses on this individual, if you earned them as a PSA from August 1, 2024 to July 31, 2025. To be eligible, the Mentor must be at or above the title that the level 1 Stylist achieved.

    In Revolution (both in the Stylist App & the Green Room) – after compression – there will be visibility up to Level 8. 

  • FAQs: The VIP Client Loyalty Program

    The VIP Client Loyalty Program is a tiered program designed to show appreciation for our best Clients and engage New Clients into developing an aspirational relationship with our brand. The reward tiers highlight the personalization of our custom product which is one of our key differentiators as a brand. 

    Program tiers are as follows:

    *Options include: Button Upgrades, Monograms, Ribbon Piping and Contrast Fabric.
    Multiple complimentary options can be ordered on each shirt.

    **Options include: Working Button Holes, Half-lining, Fancy Lining, Distressed Buttons (jackets and trousers), Shell/Metal Buttons (jackets), Contrast Stitching and Monograms.
    Multiple complimentary options can be ordered on each suit.

    The VIP Client program was introduced on May 2nd, 2024.

    Yes. When a Client creates an account on jhilburn.com, there is an option to opt-in to the VIP Client Loyalty Program at that time.

    Should he decline at that time and decide later that he wants to join, he absolutely can. If he clicks on “Hi, {Client Name}” in the upper-left-hand corner when he’s logged into your PURL, he can click on “The VIP Client Loyalty Program.” Select “Enroll for the VIP Client Loyalty Program” which will prompt for his birthday (Month/Day), then hit “enroll.” He will now be enrolled in the VIP Client Loyalty Program.

    He can access this section at any time which will show his Status, Qualifying Program Spend, and Program Inception Date, as well as the details of other VIP Client Loyalty Program tiers and how to qualify.

    Participation in the program is dependent on registration. To ensure your Clients are able to register, you must enter a valid email address for them upon account setup and ensure it matches what the Client uses for jhilburn.com.

    No, you cannot register for the Client. The acceptance of program terms and conditions requires the Client to take this action himself by using his own valid email and password.

    If you go to your Little Black Book, as you scroll through your Clients, underneath their name a little key symbol displays and will notate the Client’s tier status (Not Registered, Registered, Silver, or Gold).

    Additionally, if you go to the Client’s profile in the Green Room, their Program status will be displayed underneath the Billing/Account section of their profile entitled “The Board.”

    Registered means the Client has opted into the Board Program but has not yet satisfied enough qualifying program spend to hit one of the tiers.

    Further, if it says Not Registered – that means the Client has not yet opted into the VIP Client Loyalty Program.

    There are two (2) reward tiers in the program and they are built around Qualifying Program Spend (all lifetime spend from the time the Client registers for the Board online).

    Hitting the different levels of the Program is dependent on when they opted in  and their Qualifying Program Spend.

    *Options include: Button Upgrades, Monograms, Ribbon Piping, and Contrast Fabric.
    Multiple complimentary options can be ordered on each shirt.

    **Options include: Working Button Holes, Half-lining, Fancy Lining, Distressed Buttons (jackets and trousers), Shell/Metal Buttons (jackets), Contrast Stitching, and Monograms.
    Multiple complimentary options can be ordered on each suit.

    The key symbol indicators for Clients in the Green Room will be updated each month following our financial month close.

    At this time, there is no notification to your Client about their change in tier status. Your Client can check their Board Program status under their account through your PURL at any time.

    The lifetime spend from the time the Client registers for the Board.

    All merchandise sales are included in qualifying program spend (less any returns).

    Tax, shipping, and gift card sales are not included in qualifying program spend.

    Yes, should they qualify for complimentary shirt and/or suit options. Multiple complimentary options can be ordered on each shirt. Additionally, multiple complimentary options can be ordered on each suit if qualified.

    Qualifying Program Spend is individual spend tied to an individual Client’s Profile. Spending across multiple Client Profiles cannot be combined as qualifying spend for one individual even if one Client is footing the bill.

    No, Gift Cards purchased by a Client do not count toward Qualifying Program Spend because it is a form of tender, not merchandise.

    However, when the Recipient of the Gift Card redeems and is part of the Board Program, this will count towards the Recipient’s Qualifying Program Spend because it is a form of tender for a merchandise purchase.

    The program is a natural tie-in when talking about shirt and suit options and styling custom product during your First Appointment.

    It is a way to show Clients that a lasting relationship with you as their Stylist earns them exciting rewards. When Clients reach a Tier status, a phone call congratulating them and setting up an appointment to talk about their new rewards is a great idea. For Clients close to an award, it is a great way to move them into a higher average order value.

    You can direct your Client to this link on your PURL:

    FirstNameLastName.jhilburn.com/vip-client

    Full Terms and Conditions are available on the bottom of this page when you click “Terms and Conditions.”

    Contact Stylist Care at stylistcare@jhilburn.com.

  • VMA Master class

     

    At J.Hilburn we embrace technology as part of the stylist tool box. With that in mind we created J.Hilburn Virtually measured, our proprietary App which digitally scans your client from the comfort of his home using his cell phone.

    Table of Contents

    Why Scan?

    The Virtually Measuring App  is one of the three measuring methods we have at J.hilburn along with T.A.P.E 2.0 and manual measuring. Which measurement method is best depends on many factors.

    The VMA is a great tool to use with remote Client’s. Utilize it together with T.A.P.E. 2.0 to get the most accurate measurements at a distance

    Use the VMA to update measurements for an existing client. When reviewing the scan you can chose which measurements to update and which to leave the same.

    Use the VMA to update measurements for an existing client. When reviewing the scan you can chose which measurements to update and which to leave as is.

    Connecting Your Client to the App

    Any J.Hilburn client can use the app to scan himself. Utilize the app to measure a new client or confirm measurements for an existing Client

    Send your client the app thru his Green Room Homepage using the Share Measuring App button.

    You will be prompted to share by email or text message. View Email Here  The Text message option will text your Client a link to download the app. 

    Troubleshooting Client Challenges with the VMA

    This error is most likely occurring because your client has not utilized the Activation Email. After verifying his email in the sign up process, the client must exit the app and open his inbox to find the J.Hilburn activation email. Once clicking “Activate” within the email he will be redirected to the app and prompted to enter his password. After entering his password, he is ready to begin the scan process.

    This error is most likely occurring because your client has not utilized the Activation Email. After verifying his email in the sign up process, the client must exit the app and open his inbox to find the J.Hilburn activation email. Once clicking “Activate” within the email he will be redirected to the app and prompted to enter his password. After entering his password, he is ready to begin the scan process.

    Confirm that your Client is using the same email for the VMA as he is using for his Green Room. Sharing the app thru Green Room auto-populates the correct email in the app for him. However it is still possible for you Client to change his email within the app causing a mismatch with Green room preventing the scan from importing. 

    Most likely your client is attempting to “Log In” instead of “Sign up”. Remind him that his J.Hilburn.com account is different from his Virtual Measuring App account and that he will need to create a new account for the app.

    Scanned Measurements

    You can view your Client’s scanned measurements by clicking EDIT next to his core measurements on his measurement and fit page. There will be a Load Virtual Scan button on his core measurement page. After clicking the button his scan measurements will be shown in yellow. 

    To update your Client’s core measurements with the scan measurements, utilize the toggles to update each exisiting measurement point where needed. Click Save at the bottom of the screen to save any changes you have made. 

    Once you client has scanned, his new scan will pop up on your Green room hompage in the VMA widget.

    VMA Quick Start Training

  • Sales Tools 2.0 FAQ

    Note: Since we published this FAQ, we’ve received some additional questions regarding sales requirements for seasonal swatches, and how we are handling Sales Tools 2.0 for New Stylists. These additional questions and answers are now in the Q&A at the end of this article.

    Your J.Hilburn Stylist Development Team and Product Team are proud to present our new Sales Tools 2.0! We have been working with a dedicated team of Stylist developers and beta testers to provide the most compact and portable way to carry your J.Hilburn Sales. The official format of Sales Tools will change to this new system starting July 14, 2022. 

    All Stylists will receive their Fall/Winter 2022 swatches in the new format, with the basic Sales Tools 2.0 components, for FREE! Stylists attending Annual Summit 2022 will receive their Sales Tools onsite at the event, with non-attendees being shipped their Sales Tools after the event. Also, pre-order is now open in the Stylist Store for attendees who would like to purchase add-on items, which can also be picked up at the event. Read on for all the details!  

    FREE – PROVIDED FOR FALL/WINTER 2022 AT NO ADDITIONAL COST

    The following components will be provided to all Stylists for Fall/Winter 2022 at no additional charge, and may be picked up at Annual Summit 2022 or shipped to you after the event.
     
    • 2 Handsomely Branded Presentation Boxes
      • Box 1: Seasonal Shirts and Knits swatches
      • Box 2: Seasonal Suits, Casual Pants and Outerwear swatches
    • A set of 42 Divider Tabs to keep your swatches organized
    • Each box comes with:
      • An elegant velvet-covered merchandising board
      • An elastic loop to keep everything secure

    Shirting and Knit swatches are on individual swatch cards. Suiting, Casual Pants and Outerwear fabrics are on larger individual swatch cards.

    AVAILABLE FOR PURCHASE — RECOMMENDED

    • Essentials Swatches
    • A new Contrast Thread Color and Monogram Display
    • The first official J.Hilburn Button Cards — 1 for Shirting and 1 for Suiting
    • 5-packs of additional velvet-covered Styling Boards so that you can prepare multiple outfits for your day’s appointments
    • Sportcoat Linings
    • And last but not least, new Belt Shorties!

    Visit the Stylist Store today to pre-order additional items! (In Green Room, select “Stylist Store” from the “Training & Resources” menu.)

    Did you catch the video trailer we recently shared about the new Sales Tools 2.0? Click the button below to see the new system in action! 

    Watch the Sales Tools 2.0 Trailer!
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    Sales Tools 2.0 FAQ

    • Small Presentation Box (with elastic loop and merchandising board)
    • Large Presentation Box (with elastic loop and merchandising board
    • Fall 2022 Seasonal Swatches
    • 42 Divider Tabs
    • Seasonal swatches

    The following items are available a la carte, or you can purchase an Everything Bundle for $500 ($70 discount off total a la carte price), which includes 1 of each of the following items:

    • Additional Small Presentation Box (with elastic and merchandising board) — $20
    • Additional Large Presentation Box (with elastic and merchandising board) — $20
    • Additional set of Fall/Winter 2022 Seasonal Swatches — $190
    • Full set of Essentials Swatches — $165
    • Sportscoat Lining Swatches — $35
    • Button Card Set (2) – $25
      • Shirting Buttons
      • Suiting Buttons
    • Contrast Thread Color and Monogram Display — $10
    • Additional set of 42 Divider Tabs — $20
    • Belt Shorties — $75
    • Additional Styling Boards (set of 5) — $10

    Visit the Stylist Store today to pre-order additional items! (In Green Room, select “Stylist Store” from the “Training & Resources” menu.)

    Large Presentation Box Dividers:

    • Suiting (1)
    • Outerwear (1) 
    • Essentials (1)
    • Limited Edition (2)
    • Sportcoat Only (1)
    • Favorites (2)
    • Sale (2)
    • Performance (2)
    • Formal (1)
    • Casual Pants (1)
    • Denim (1)
    • Blank Dividers (5)

    Small Presentation Box Dividers:

    • Shirting (1)
    • Knits (1)
    • Essentials (3)
    • Limited Edition (3)
    • Favorites (3)
    • Sale (3)
    • Non-Iron (1)
    • Performance (2)
    • Blank Dividers (5)

    Each Stylist will receive an Fall/Winter 2022 Sales Tools 2.0 Set:

    • Two Presentation Boxes with elastic loops, merchandising boards and divider tabs
    • Full set of Fall/Winter 2022 seasonal swatches

    No. Whether you are attending Annual Summit 2022 and shipping your Sales Tools 2.0 home, or if you are not attending and you receive your Sales Tools 2.0 after the event, shipping is free.

    Yes, Stylists can purchase the components a la carte or they can order the Everything Bundle. See #3 above for pricing.

    Friday, June 10, 2022.

    If you attend Annual Summit 2022, you will be handed your new Sales Tools after you sign in at registration. If you can’t attend Summit, you will receive your Sales Tools via UPS the last week of July.

    Yes, Stylists can purchase a maximum of three sets of Sales Tools.

    All Active Stylists who have sold over $1,000 in the last 12 months will receive the free Sales Tools 2.0 Set.

    Yes, all the new components of the Sales Tools 2.0 will be in the New Stylist Kit and it will come in a beautiful new presentation box.

    Starting July 14, 2022.

    No. You will need to reuse the boxes sent to you in your introductory Sales Tools 2.0 Set for future seasons. If you want additional boxes after this initial launch, you will always have the opportunity to purchase them in the Stylist Store.

    Existing Stylists who sell over $1,000 in the prior 12 months will be shipped seasonal sales tools.

    No, Stylists who join as Digital only will not receive sales tools and seasonal swatches. If these Stylists would like to upgrade and receive seasonal sales tools on an ongoing basis, they can purchase a Digital Stylist Upgrade for $300 in the Stylist Store, which includes Seasonal Swatches on an ongoing basis, 2 presentation boxes, divider tabs, merchandising board and Essential Swatches (one time only).

    Yes, a New Stylist who joins in June or July joins the business in what we consider crossover months, and will receive the entire set of New Sales Tools (2 presentation boxes with the divider tabs and merchandising board, Fall 2022 Seasonal Swatches, Essential Swatches, Lining Swatches, Assembled Button Cards, Contrast Thread and Monogram Display and Belt Shorties).

    Yes, any New Stylist that enrolls with J.Hilburn after the launch of the New Sales Tools, will receive the New Sales Tools in the New Stylist Kit moving forward. This will include 2 presentation boxes with divider tabs and merchandising board, Fall 2022 Seasonal Swatches, Essential Swatches, Lining Swatches, Assembled Button Cards, Contrast Thread and Monogram Display and Belt Shorties.