NEW THIS WEEK
Stylist Success Team Coverage Schedule for Memorial Day Weekend
Saturday, May 24 – 8:30 AM – 12:00 PM CST
Monday, May 26 – Home Office Closed for Memorial Day
Tuesday, May 27 – Normal Stylist Success Team Coverage Resumes
The Home Office will be closed on Monday, May 26th in observance of the Memorial Day Holiday. The Stylist Success Team will resume with regular business hours on Tuesday, May 27th.
If you need assistance during the Memorial Day holiday, please utilize J.E.S.S.I. in the Stylist App, or email stylistcare@jhilburn.com or fitadvice@jhilburn.com.
To help support you as you end the month of May, our Stylists Success Team will be available on Saturday, May 31st from 8:30 AM – 5:30 PM CST.
Please join us for an important All-Stylist Call on Wednesday, May 28 at 12:00 PM CST for key updates on the future of the J.Hilburn By-Appointment-Only and Studio Franchise Program.
On the call, we’ll cover:
- The By-Appointment-Only Program (BAO) and updates for the Traditional Plan and Studio Franchise Program
Whether you’re currently on the Traditional Plan, the Studio Plan, a Studio Owner, or just want to stay informed, this is an important conversation to attend.
Live question and answer sessions are scheduled on Thursday, May 29th for the following groups:
- Studio Owners – 9 AM CST
- Dallas Studio Sellers – 10 AM CST
- All Stylists and Showroom Leaders – 11 AM CST
Invitations for the Studio Owners and Dallas Studio Sellers sessions were emailed to those Stylists. You can register for the 11 AM CST Q&A Session for All-Stylists via the link below:
Note: On Wednesday, May 28th, there will be no 12:00 PM CST session for the ‘Becoming a Stylist’ call. The 7:00 pm CST session will be held as usual.
We’re now offering a selection of socks in the Stylist Store at a special discounted price of just $5.00!
These will make a great addition to your Client’s order, whether as a thoughtful gift or a “thank you” for their continued business.
We understand how frustrating it is for you to place a Client’s order and then discover that it can’t be fulfilled because the fabric, lining, or trims are out of stock. This isn’t the 5-star service we wish to provide to you and your Client.
To ensure your order can indeed be made, we are implementing new fabric status classifications and rules. This is to avoid order delays that cause you and your Client frustration, decreased confidence, and overall dissatisfaction with the order.
To ensure that your order can be made, we’re making the following changes in our order process workflow:
Effective Thursday, May 22, you will be able to place orders only for fabrics that are in stock.
To enable this to happen, we have classified all fabrics as being:
- In Stock: available at the Factory, and ORDERS ARE ALLOWED
- Low Quantity: available but limited stock at the Factory, and ORDERS ARE ALLOWED.
- Temporarily Out of Stock: not available at the Factory, and ORDERS ARE NOT ALLOWED. However, there is an estimated time of arrival (ETA) of replenishment stock.
- Sold Out: not available at the Factory, no plan for replenishment, and ORDERS ARE NOT ALLOWED.
These Fabric Status Classifications mean that:
- Pre-orders will no longer be accepted; and
- Back-orders will no longer be accepted.
- All Pre-Ordered or Back-Ordered fabrics will now be classified as Temporarily Out of Stock.
However, please keep Sold Out swatches, as sometimes we reissue fabrics in an upcoming season.
To further support your business, we’re introducing a new 3-day Service Level Agreement (SLA):
If a garment cannot be produced for any reason, you’ll be notified within three business days of order placement via email and phone.
- Example: Order placed on Friday before 5 pm CT → Notification by end of the day the following Wednesday (excluding weekends and holidays).
- Note: The first business day is the non-weekend day following an order placed before 5 pm CT. If an order is placed after 5 pm CT, the first business day is two non-weekend days after the order is placed.
When notified within the three-day window, your Client has the right to keep their order, change it, or cancel it.
- If your Client chooses to keep their order, we’ll notify you of the Estimated Time of Arrival (ETA) of the fabric, and you can proceed to place the order then.
- However, if there is a second delay to this order, due to any component (fabric, lining, or trims) being out of stock, the Client will receive the garment for free and with an additional $300 J.Hilburn credit toward his next order.
- You will receive your volume and commission on the original garment value.
If you are not notified within the 3-day notification window, you’ll still receive a notification as soon as possible. As a resolution:
- We will offer you priority support in resolving the issue.
- The Client gets a replacement garment of equal or lesser value for free. For example, if he ordered a jacket and it cannot be made, he can order another jacket of equal or lesser value or a different garment of equal or lesser value for free.
- You will receive your volume and commission for the original garment value.
For any questions, please reach out to the Stylist Success Team.
DON’T MISS!
J.Hilburn’s annual Summer Event 2025 is happening now and offers your Clients up to 40% off select styles! This Event gives you a powerful way to re-engage loyal Clients, attract new ones, and boost your earnings. With an elevated 75% Personal Volume Commission (PV-C) through May 26th, now is the time to sell! Here are the important details:
Event Dates: Tuesday, May 13 – Sunday, June 8
Private Event Dates: May 13 – May 19
Public Event Begins: May 20
PV Commission Schedule:
75% PV-C from May 13 – May 26
50% PV-C resumes May 27 – June 8
DON’T MISS THE 2025 MID-SEASON NEW ARRIVALS KICKOFF CALL
MONDAY, JUNE 16TH AT 11:00 AM CST!
Join Chief Creative Officer Simon Kneen and Director of Merchandising Nicole Coury on Monday, June 16th, from 11:00 AM – 12:00 PM CST for a special kickoff call where we will unveil our highly anticipated Mid-Season New Arrivals. During this call, Simon and Nicole will walk you through each of our new items, including details on new fabrics and Key Looks.
Have your sales tools and swatches on hand for the call. Be ready to take notes. The call will be recorded and available as soon as possible.
Attending this training call is an excellent opportunity to equip yourself with the essential product knowledge for the selling season ahead, so you can wow your Clients with these new arrivals.
The 2025 Mid-Season New Arrivals will be available to sell on Tuesday, June 17th.
Have you registered for Conference 2025? If you haven’t, now is a great time to do it, because we’re giving away some exciting prizes this month (a new iPad, a free hotel night at Conference, and a complete updated sales tools kit)! Register by May 30th to be automatically entered to win one of these exclusive prizes. If you’re already registered, you’re already in. We’ll randomly select winners from our registered Stylists throughout the month of May, so the earlier you register, the better your chance of winning! Winners must attend Conference to claim their prize, so get registered today.
It’s Time to Level Up Your Business
Get ready for an unforgettable experience at J.Hilburn Conference 2025. This is your opportunity to connect with your fellow Stylists, preview the Fall Collection, and gain insider knowledge to grow your business with confidence. Whether you’re just getting started or ready to take things to the next level, Conference is where it all comes together.
Our next Tips From the Top is scheduled for Tuesday, June 3rd at 11:00 AM CST, immediately following the All-Stylist call at 10:30 AM CST.
Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. Details on our June 3rd guest Stylist coming soon!
Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.
Our Growing Elite trips provide the Stylists who earn them with unforgettable moments and memories that last a lifetime! We are excited to share these Stylists’ favorite moments and highlights here in the Weekly Update. This week, Stylist Peg Albert shares how the factory visit during the Growing Elite: Thailand & Hong Kong trip deepened her appreciation for the craftsmanship behind our products.
Click below to watch:
Want to be a part of next year’s Growing Elite trip to Vietnam and Hong Kong? Click below to learn how to earn your spot:
Stylist Meetings Coming Soon to a City Near You
Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.
Recent Events:
Kansas City, MO
Upcoming Events:
- July 24- 26 – J.Hilburn 2025 Conference in Dallas, Texas
Selling
We’ve created a handy resource to help you be better prepared for upcoming appointments – a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:
Father’s Day is around the corner, and now’s the time to help your Clients find the perfect custom-made gift. Use the chart below to stay on track with ordering deadlines and ensure on-time delivery!
Father’s Day Cut-Offs 2025 | |
Product Category | Cutoff |
Suits and Outerwear |
|
Belts |
|
Shirts, Knits, Casual Pants | 5/27/2025 |
RTW Items | 6/5/2025 |
Denim:
At this time, we are unable to guarantee delivery dates for denim orders. For the most accurate estimated delivery times, please refer to the Estimated Delivery Dates table in the Green Room.
We are pleased to announce that, effective May 27th, we will introduce two significant updates to our JH Fit program.
Expansion of the JH Fit Size Range
Previously available in sizes 34-51, the JH Fit jacket will now be extended to size 60. Since the introduction of sizes 50 and 51 in April 2023, feedback has been excellent, prompting us to further expand our size offering. The JH Fit Uniblock extended sizing features a narrower shoulder, slimmer sleeve, smaller armhole, and shorter length compared to our current Extended Fit jacket. Additionally, it incorporates an adjustable shoulder point-to-point measurement, ensuring a more refined fit.
Enhanced Waist and Hip Adjustments
To provide greater versatility, we have increased the waist and hip adjustment range from ±2 to ±3. This refinement enables a superior fit for a wider range of body types, accommodating both individuals with a larger midsection and those with a tapered waist who do not require the broader shoulders of our Athletic Fit sportcoat.
With these enhancements, our Studio Suiting is now more inclusive than ever, ensuring an exceptional fit for clients of all sizes. We look forward to offering these improvements and enhancing your Client’s J.Hilburn experience.
Visit the newsroom for more information:
Marketing
- Tuesday, May 27 – Denim All the Time
- Friday, May 30 – Bright in White
Thank you for everything you do! Have a great week!