Support Guide: Our 3/31 Transition to the Stylist App

Moving Forward Together

The Stylist App has been live for over a year, and we’re excited to share that as of March 31, it will be fully complete and even more powerful than ever.

Not only will the App reach full feature parity with Green Room, but it will also introduce new tools designed to help you sell more efficiently, serve clients more seamlessly, and ultimately earn more.

We know some of you may have chosen to wait before fully transitioning, or you may have explored the App early on when certain day-to-day features weren’t yet available. That’s exactly why this next milestone is so important.

With Green Room access ending on March 31, now is the time to make the shift with confidence…and you won’t be doing it alone.

We’ve built a complete set of resources to support you at every stage, whether you’re just getting started or looking to maximize everything the App can do for your business.

Below is everything you need to ensure a smooth and successful transition.

Why Are We Moving to the Stylist App?

The Stylist App brings together the best of .com and Green Room into one streamlined and intuitive platform. It does not replicate existing functionality, it improves on it with smarter workflows and enhancements designed to simplify how you work.

The results speak for themselves: with close to 60% of the business now running through the App, Stylists who’ve fully adopted it are seeing 15% higher Average Order Value (AOV) and 12% more units per order (UPT).

New tools such as real-time Client activity notifications and Interactive Favorites make it easier to engage clients, build complete looks, and maximize every minute of your day.

All the Stylist App Resources Available to You:

Whether you’re just getting started or want to learn more about the advanced features we’ve discussed, we have you covered.

Video Tutorials:

Prefer to learn at your own pace? Stylist App Video Tutorials are available in the Stylist App.

Access them directly through the Stylist App by tapping “App Tutorials.”

You can also view these videos on your iPad or iPhone in the app by going to School of Style and selecting “Stylist App Training.”

Live Training Sessions:

Prefer hands-on learning with a live instructor?

We’re excited to introduce Live Stylist App Zoom Training sessions beginning Tuesday, March 3rd (CST). 

Each session will be led by members of our Home Office team and experienced fellow Stylists who use the App every day in real appointments. We have three courses available to meet you where you’re at.

Expand the sections below to see what’s included in each training:

🔹 Basic – Getting Started in the App 

Perfect if you’re new to the Stylist App, new to using an iPad, or just want a review of all the basics.

Designed for: Stylists who are new to the Stylist App, new to using an iPad, or want to build confidence from the ground up. 

What We’ll Cover: 

The Stylist App Homepage – Understanding what you see and where to start 
Your Account Settings (“My Account”) – Managing your profile and preferences 
How to Navigate the App – Moving between clients, products, and features 
Client Management & Ordering – Managing your clients and placing orders 
App Basics for Appointments – How to use the app during a client meeting 
Using Your In-App AI Assistant (JESSI) – How to ask questions and get instant support inside the app 
Basic Troubleshooting – Quick fixes that solve common issues 
Updating the App – Making sure you’re running the latest version 
iPad Basics for Stylists – Closing apps, restarting, and simple device tips 
Creating Simple Style Boards 
Finding the Support Page & Contacting the Stylist Success Team 
Accessing Email & Sharing via text on Your Device

🔹 Intermediate – Building Momentum 

Great for those of you who are using the App infrequently but want to become faster, more efficient, and more confident with key features. 

Designed for: Stylists who are familiar with the App but want to work more efficiently and unlock additional features. 

What We’ll Cover: 

Client Measurements & Fit Profiles – Recording measurements and marking preferred fit 
Tear Sheets – Where to find and use them 
Billing & Shipping Options – Understanding payment and delivery selections 
Credits & Gift Cards – Using this list as a tool and guide for reaching out to clients  
Client Notes & Photo Gallery – Staying organized 
Logging into JHilburn.com through the App – Showing clients live product customization 
Revolution Overview – where to find commissions and statements 
Advanced Style Boards – Customizing and sharing with clients 
Remakes, Returns & Alterations – Navigating the process smoothly 
Product Catalog Tools – Searching styles, checking inventory, viewing ETAs 
Finding Return Labels & QC Information 
Using the Pre-Checkout Invoice Tool

🔹 Advanced – Mastering the App 

A deep dive on the new prospecting, sales, and fit tools we’ve launched that go far beyond the green room to help you sell more.

Designed for: Stylists who are confident using the app and want to leverage advanced tools to grow their business. 

What We’ll Cover: 

App Notifications – See Client and Product updates real time
Calendar Integration & Appointment Management  
Interactive Favorites – Work digitally with your clients in a whole new way.
Comparing Fit Profiles – Confidently compare and update fit profiles , create favorite fits so you always know his favorite.
Sharing Style Boards with Multiple Recipients 
Advanced Appointment Use Cases 
1. Multi-client appointments 
2. Wardrobe refresh sessions 
3. Event-based selling 
4. Virtual appointments 
5. Follow-up strategies

Note: If you’re brand new, we strongly recommend attending all three levels, starting with Basic. Each session builds on the previous one. 

If you’ve been using the App for a while, choose the level that matches your comfort and experience — or attend multiple sessions to sharpen your skills. 

All sessions are 1 hour, held in CST, and include time for live Q&A. Click below to book a session today!

Extended Support Hours and Phone Routing Structure

The Stylist Success Team will offer extended support hours from March 16 through May 15, 2026, with availability Monday through Friday, 8:30 a.m. to 7:30 p.m.

Your Dedicated Support Line (DSL) Specialist will continue to support you directly through email and text, ensuring consistency and a personalized experience.

For phone support, calls will be answered through a shared team queue. This approach allows us to provide faster response times, reduce the likelihood of missed calls, and ensure you receive timely assistance during this transition period.

Frequently Asked Questions

When will Green Room officially shut down?

The Green Room will shut down at 11:59 PM on March 31st, 2026.

What happens to my historical data?

All your Green room data (e.g., client activity, order history, notes) is already available in the Stylist App.

Do I need to take any action?

If you’re not already on the Stylist App, before March 31, you should: 

Acquire an iPad

Download the Stylist App from the App Store.

Ensure the iPad is updated with the latest software.

Attend training sessions.

Will there be any financial assistance for purchasing a new iPad?

The iPad assistance program was offered as a one-time benefit during Conference 2025. That program has since expired and will not be available moving forward.

Will the App ever be available on Android?

The Stylist App is designed exclusively for iOS to ensure optimal functionality and security, and there are no plans to extend support to Android devices.

Will I be able to do all the functions of the iPad on the iPhone? 

We do have an iPhone App today, and plan to extend its capabilities with more CRM functions, but do not plan on working toward “full feature parity” on the iPhone.

Do I still need an iPad or can I use an iPhone?

To access the full range of features, the iPad App is essential. The iPhone App is designed for on-the-go access due to the smaller screen size. It will have less functionality compared to the iPad App. 

What iOS version is supported?

The Stylist App works on iPad operating system (iOS) 17, 18, and 26. However, iOS26 is recommended. 

We recommend the following iPad models:

iPad Pro 11-inch (M5)

iPad Pro 13-inch (M5)

iPad Air 11-inch (M3)

iPad Air 13-inch (M3)

iPad 11-inch (A16)

How do I update the App?

When a new version of the App is available, you will be notified in the App. Some updates will be mandatory, while others may be optional. If you would like to double-check for an update, you can always visit the App Store on your iPad. 

How do I provide feedback about the App?

For suggestions or issues, please contact your Stylist Success Team at (866) 789-5381 or via email at stylistcare@jhilburn.com. 

How do I troubleshoot if I have technical issues?

If you have technical issues, please contact the Stylist Success Team. 

Why is my phone number not working to log into the Stylist App?

It’s possible you have unsubscribed to J.Hilburn text messages.

To resubscribe, text START to 214-758-6948. 

Installing the Stylist App on iPad & iPhone

Click the links below for more information.

How-to Download and access the Stylist App with images

Download the iPhone App

February 20, 2026

2026 Early Spring Suiting Collection Training

Introducing 2026 Early Spring Suiting

Spring is coming early, and so is your opportunity to sell it.

We’re excited to share that 17 Spring swatches are launching on Tuesday, February 17, 2026, ahead of our full Spring Collection (launching March 3rd), so you can get in front of your Clients early for the season’s biggest style moments. These fabrics can be styled as Suits, Sportcoats, Shirt Jackets, Fashion Vests, and Suiting Vests, so you can have a lot of fun creating unique looks for your Clients for Spring Celebration events like Easter, the Kentucky Derby, weddings, graduations, and Spring gatherings.

2026 Early Spring Suiting Kickoff Call with Simon and Nicole (Full Recording)

2026 Early Spring Suiting Collection Training Slides

Slides shown during the call are available via the link below to use as a reference.

2026 Early Spring Suiting Collection Master List

For information on swatches and details on sales tools, please reference the Master SKU List, Master Swatch List, and Price List linked below:

2026 Early Spring Suiting Social Assets

We’ve made it easy for you to share this new suiting with your Clients! Visit our Social Content Library via the link below to download image assets for texting and sharing on social media.

2026 Early Spring Suiting Collection Style Boards

Click on a style board to view it full size and download.

February 13, 2026

Weekly Update – February 13, 2026

NEW THIS WEEK

As part of our continued commitment to RESTYLING J.Hilburn for the future, we are sharing an important update on the business models and compensation structures that will guide our company forward. These changes represent a significant evolution in how we support stylists, strengthen our community, and build a more consistent, scalable platform for long-term growth, while honoring the foundation that brought us here and creating new opportunities for what comes next.

Please view the video below for more information on upcoming changes:

We will host three Q&A live sessions on February 16th for anyone who would like to speak with us directly about upcoming changes to our business models and compensation structures. To make the most efficient use of the call time, we have grouped these calls by the following cohorts:

9:00AM CST – Independent Stylists with a Team

10:00AM CST – Independent Stylists without a Team

11:00AM CST – Studio Owners

We encourage you to attend the call for the cohort that aligns with your business, and look forward to speaking with you on Monday, the 16th.

DON’T MISS

Please join Brand President Simon Kneen and Director of Merchandising Nicole Coury on Monday, March 2nd, at 1:00 PM CST for a special kick-off call to unveil J.Hilburn’s 2026 Spring Collection.

During this call, Simon and Nicole will walk through all aspects of the Spring Collection, including new styles, fabrics, and key looks.

Inspired by the golden age of Hollywood, our Spring collection blends timeless style with a modern, relaxed sensibility. Soft tailoring, art deco influences, and a palette reminiscent of Pacific sunshine and Beverly Hills gardens set the tone. From elevated knits to refined formalwear, every piece channels effortless sophistication.

This call will introduce multiple new styles, so you’ll want to pay close attention and be ready to take notes. The call will be recorded and available in the Newsroom for you to reference. 

Attending this call is the best way to gain essential product knowledge about the Spring Collection so you can wow your Clients with the new offerings.

The 2026 Spring Collection will be available to sell on Tuesday, March 3rd.

If you want to increase your suiting confidence, improve Client satisfaction, and grow your commission potential, our new Suiting Try On Sets are the most effective way to do it.

These curated sets allow your Clients to feel the fit, see the craftsmanship, and immediately trust your recommendations. They also allow you to size more quickly and accurately.

Each kit includes:

9 Try On Jackets (Uniblock Fit: 38, 40,41,42, 43, 44,46, 48, 50)
9 Try On Trousers in (Slim and Trim Fits Slim Fit: 32/38, 34/40, 35/41, 36/42 Trim Fit: 36/42, 38/44, 40/46, 42/48, 44/50)
(Waist/Hip)
9 Jacket Hangers
9 Trouser Hangers

Cost: $2,600

Why it works:

Higher close rates when Clients can try on pieces
Larger multi-item orders
Faster and more accurate fittings
A smoother, even more premium Client experience

If you are ready to elevate your suiting business and set yourself up for long-term success, this investment will pay you back repeatedly.

Now available in the Stylist Store. Limited Quantity Available.

Spring and Summer wedding season is on the horizon. That makes this the perfect time to reach out to your Clients who are planning a wedding or making plans to attend one! Whether they are the groom, a member of the wedding party, or an honored guest, J.Hiburn offers custom style to make the day special.

To make it easier for you, we’ve added new Wedding-focused leave-behind cards to MOO.com to help you share our wedding offerings with your Clients. Available with four (4) different front images, these beautifully designed cards can be personalized with your contact information, making it easy to stay top of mind with Clients. Just log in to the J.Hilburn portal on Moo.com and click the green plus sign to access the new designs. Order yours today!

We are excited to share that Allen Edmonds is offering new styles and colorways for Pre-Spring, now available on JHilburn.com for you to share with your Clients.

New Pre-Spring Allen Edmonds Styles

Banks Court Slip-On Stretch Lace Sneaker: available in Denim, Vapor, White, & Black

Jones Lace-up Sneaker: available in Black, White, Navy, & Chocolate

Luka Lace-up Sport Sneaker: available in Black & White

Sorrento Slip on Loafer: available in Tobacco Suede, Chili, Burgundy, & Black

New Colorways in Existing Styles

Lionel Lace-up Sneaker: now available in Sea Suede

Ludlow Slip-on Stretch-lace Sneaker: now available in Peacock, Fawn, Baltic. and Dove & Natural Snake Print

Oliver Slip-on Stretch-lace Sneaker: now available in Piombo

Randolph Tassel-Loafer: now available in Tobacco Suede, Pink Suede, & Sky Suede

AE Banks Court Slip-On Strecth Lace Sneaker

Starting soon, the Stylist App will be the official and only digital sales tool for J.Hilburn Stylists.

As part of our continued focus on simplifying your business and investing in the tools that best support your success, we are officially sunsetting the Green Room on March 31, 2026. All sales activity, Client management, and business tools will now live exclusively in the Stylist App.

What this means for you:

One centralized place to run your business
A more streamlined, mobile-first experience
Faster access to tools, insights, and updates that help you sell with confidence

If you have already been using the Stylist App, you are exactly where you need to be. If you have been relying on the Green Room, now is the time to make the Stylist App your daily go-to before March 31, 2026.

We will continue to share tips, resources, and guidance to help you make the most of the app and ensure a smooth transition.

A new version of the Stylist App is live! We’re bringing you the App-exclusive and highly anticipated Compare Fit feature, the Pre-Checkout Invoice, and other great improvements and fixes.

What’s New:

1. Compare Fit
Easily compare Core Measurements across Fit Profiles and Tear Sheets, all on a single screen.

2. Preferred Fit
Mark a Fit Profile as the Client’s “Preferred” to save those measurements as their favorite. This makes future ordering efficient and brings a more personalized experience to the Client.

3. Spending & Loyalty Information

Access a dedicated screen for detailed loyalty & spending information directly from the Client’s profile.

4. Pre-Checkout Invoice

Send a summary of the order to your Client prior to placing the order.

Click HERE to watch a tutorial video.

To take advantage of these new features, be sure to update to the latest version of the J.Hilburn Stylist App.

Check out tutorials in the Stylist Central Facebook Group. Thanks for making every style unique. We’re thrilled for you to dive into these enhancements!

Our next Tips From the Top is scheduled for February 17th at 11:00 AM CST. During this session, we’ll discuss strategies for selling the SKUs in the Early Spring Suiting Launch and how to incorporate the new Stylist App feature, Interactive Favorites, into your selling strategy.

Each Tips From The Top session features selling strategies and useful tips that can help drive your business success. Don’t miss out on the valuable information shared during these meetings.

On Friday, February 13th, at 10 PM CST, the following sites will be temporarily unavailable during scheduled maintenance:

jhilburn.com
jhstylist.com
Stylist App
Green Room
Newsroom

Your Stylist’s email will not be affected during this scheduled maintenance. We are expecting this outage to last 60-90 minutes.

Selling

We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

Please be mindful of the following upcoming factory closures when placing orders:

February 2026:

VTG: February 14-22 (Shirts, Knits, Pants, Denim)

March 2026:

TGM: March 2-3 (Suits & Outerwear)

Closures are also listed in the Green Room Calendar. Lead times seen in the Green Room and the Stylist App account for closures, so the ETA is accurately reflected.

Marketing

Monday, February 16 – Travel Companion
Wednesday, February 18 – Parade of Spring Color
Friday, February 20 – Wedding Guide

Thank you for everything you do! Have a great week!

February 13, 2026

Company Update – Effective March 1, 2026

As part of our continued commitment to RESTYLING J.Hilburn for the future, we are sharing an important update on the business models and compensation structures that will guide our company forward. These changes represent a significant evolution in how we support stylists, strengthen our community, and build a more consistent, scalable platform for long-term growth, while honoring the foundation that brought us here and creating new opportunities for what comes next.

Please view the video below for more information on upcoming changes:

Resource Documents

FAQs

February 9, 2026

Weekly Update – February 6, 2026

NEW THIS WEEK

Please join us for an All-Stylist Company Update Call on Monday, February 9th at 3:00 PM CST.

Register via the link below or scan this QR code:

Starting soon, the Stylist App will be the official and only digital sales tool for J.Hilburn Stylists.

As part of our continued focus on simplifying your business and investing in the tools that best support your success, we are officially sunsetting the Green Room on March 31, 2026. All sales activity, Client management, and business tools will now live exclusively in the Stylist App.

What this means for you:

One centralized place to run your business
A more streamlined, mobile-first experience
Faster access to tools, insights, and updates that help you sell with confidence

If you have already been using the Stylist App, you are exactly where you need to be. If you have been relying on the Green Room, now is the time to make the Stylist App your daily go-to before March 31, 2026.

We will continue to share tips, resources, and guidance to help you make the most of the app and ensure a smooth transition.

If you want to increase your suiting confidence, improve Client satisfaction, and grow your commission potential, our new Suiting Try On Sets are the most effective way to do it.

These curated sets allow your Clients to feel the fit, see the craftsmanship, and immediately trust your recommendations. They also allow you to size more quickly and accurately.

Each kit includes:

9 Try On Jackets (Uniblock Fit: 38, 40,41,42, 43, 44,46, 48, 50)
9 Try On Trousers in (Slim and Trim Fits Slim Fit: 32/38, 34/40, 35/41, 36/42 Trim Fit: 36/42, 38/44, 40/46, 42/48, 44/50)
(Waist/Hip)
9 Jacket Hangers
9 Trouser Hangers

Cost: $2,600

Why it works:

Higher close rates when Clients can try on pieces
Larger multi-item orders
Faster and more accurate fittings
A smoother, even more premium Client experience

If you are ready to elevate your suiting business and set yourself up for long-term success, this investment will pay you back repeatedly.

Now available in the Stylist Store. Limited Quantity Available.

Spring and Summer wedding season is on the horizon. That makes this the perfect time to reach out to your Clients who are planning a wedding or making plans to attend one! Whether they are the groom, a member of the wedding party, or an honored guest, J.Hiburn offers custom style to make the day special.

To make it easier for you, we’ve added new Wedding-focused leave-behind cards to MOO.com to help you share our wedding offerings with your Clients. Available with four (4) different front images, these beautifully designed cards can be personalized with your contact information, making it easy to stay top of mind with Clients. Just log in to the J.Hilburn portal on Moo.com and click the green plus sign to access the new designs. Order yours today!

We are excited to share that Allen Edmonds is offering new styles and colorways for Pre-Spring, now available on JHilburn.com for you to share with your Clients.

New Pre-Spring Allen Edmonds Styles

Banks Court Slip-On Stretch Lace Sneaker: available in Denim, Vapor, White, & Black

Jones Lace-up Sneaker: available in Black, White, Navy, & Chocolate

Luka Lace-up Sport Sneaker: available in Black & White

Sorrento Slip on Loafer: available in Tobacco Suede, Chili, Burgundy, & Black

New Colorways in Existing Styles

Lionel Lace-up Sneaker: now available in Sea Suede

Ludlow Slip-on Stretch-lace Sneaker: now available in Peacock, Fawn, Baltic. and Dove & Natural Snake Print

Oliver Slip-on Stretch-lace Sneaker: now available in Piombo

Randolph Tassel-Loafer: now available in Tobacco Suede, Pink Suede, & Sky Suede

A new version of the Stylist App is live! We’re bringing you the App-exclusive and highly anticipated Compare Fit feature, the Pre-Checkout Invoice, and other great improvements and fixes.