J.Hilburn Newsroom

Category: 2025

Archived from 2025

  • Weekly Update – November 21, 2025

    HOLIDAYS 2025

    The Home Office will be closed on Thursday, November 27th, and Friday, November 28th, in observance of the Thanksgiving holiday.

    To support you as you close out the month of November, the Stylist Success Team will be available on Saturday, November 29th, from 8:30 AM to 12:00 PM CST, and Sunday, November 30th, from 12:00 PM to 8:00 PM CST. 

    Get Ready for a Week of Gratitude, Big Wins, and a Little Italian Luxury

    We’re closing out November with a festive “thank you” to all of you who have helped make the Seasonal Appreciation promotion such a success. Say hello to the Thanksgiving “Thank You” Challenge, your chance to earn entries for an exclusive, personally sourced Large Pale Pink Ferragamo Tote… straight from Milan (retail value $1650 US).

    How it works is simple:
    From Friday, 11/21/25 at 12:01 a.m. CST through Sunday, 11/30/25 at 11:59 p.m. CST, every order of $1,000 or more earns you one raffle entry. There’s no cap, no limit, and no complicated math. Just produce qualifying orders, and you’re in.

    The more high-value orders you place, the more entries you stack.
    Example: Submit six $1,000+ orders during the promotion window, and you earn six entries in the Ferragamo tote drawing.

    And here’s the best part:
    We’ll be drawing two winners, one from each cohort:

    • 1 Stylist winner

    • 1 Studio Stylist winner

    These aren’t just any totes. They were personally sourced in Italy by our Home Office’s own Simone Pizzuti and cannot be purchased in the U.S. This is true Italian luxury and a one-of-a-kind reward for your hard work this season.

    Key Details

    • No limit on the number of qualifying orders from 11/21–11/30

    • Orders from new or existing Clients both count

    • Repeat November buyers count if their new order is $1,000+

    • Only orders placed during the promotion period qualify

    Both winners will be drawn live on the Tuesday, 12/2 All-Stylist Call at 10:30 a.m. CST.
    The Ferragamo totes will ship to winners within 24 hours of the raffle.

    This is our way of saying thank you for your dedication, your creativity, and the momentum you’ve brought to the season. Now, go stack those entries for your chance to bring home a little luxury from Italy.

    We are pleased to launch a Client incentive for November and December: Seasonal Appreciation.

    This exciting program rewards your Clients for investing in their personal style in November and creates natural opportunities for you to re-engage them in December.

    Here’s How Seasonal Appreciation Works:

    • Clients earn $150 in credits for every $1,000 spent in November, up to $750 total.
    • Credits can be redeemed from December 5–31 toward additional purchases.
    Watch the video below for more details on how to maximize this offer:

    Seasonal Appreciation appeals to Clients who value exclusivity, quality, and smart rewards. This is an ideal way to strengthen Client relationships heading into the holidays and increase your November and December sales.

    Get Full Details on Seasonal Appreciation

    Fall is here – and the holidays are just around the corner! We strongly encourage you to place your holiday orders as early as possible. For any Clients wishing to place gift orders for the holidays, please refer to the order cut-off dates below. These dates are being offered as guidelines NOT as guarantees. If your Clients order by these dates, it is more likely that they will receive their orders in time for the holidays. Please note that denim is not included in the cutoffs because we cannot guarantee the delivery date this year. 

    NEW THIS WEEK

    The Green Room and the Stylist App will be temporarily unavailable from 7:00 AM to 8:00 AM CST on Monday, November 24th, due to scheduled maintenance with a third-party provider. During this time, Stylists will be unable to access the affected systems.

    We appreciate your patience during this scheduled maintenance.

    Great news! We have added two new grey fabrics to the Studio Suiting entry point program. We mentioned these fabrics on the Winter Launch call, and now they are available to sell. Take a look today and start incorporating them into your Clients’ wardrobes. And stay tuned…we have some additional shades of grey coming for Pre-Spring and Spring for Tier 2 and Tier 3.

    You will receive the swatches below with your Pre-Spring swatches:

    Our latest Tips From the Top session on Tuesday, November 18th, featured a live demonstration on how to use the Stylist App during a Client appointment by Stylist Jessica Richau. This was such a valuable session for increasing your confidence when using the App! If you weren’t able to attend the live session, we highly recommend taking the time to watch the recording. Whether you are new to the App or an experienced App user, we know you’ll find value in this session.

    Watch the recording:

    DON’T MISS!

    As an independent contractor with J.Hilburn, Stylists must provide J.Hilburn with an IRS W-9 Form that includes their name, billing address, and social security number or federal tax identification number. This information is required for the IRS Form 1099 reporting.

    We want to prevent you from receiving a notice from the Internal Revenue Service (IRS) stating that the combination of name and taxpayer identification number (Name/TIN combination) on your account with J.Hilburn, Inc. does not match and needs to be corrected. A Name/TIN combination is incorrect if it does not match a Name/TIN combination shown on the records of the Social Security Administration (SSA) or the IRS.

    Please verify your information in the Stylist App or Green Room by navigating to “My Account” to confirm your information is correct, as this is how J.Hilburn will file your 1099 with the IRS. Your account must reflect the legal name under which you will be filing your taxes. 

    If your information has changed or if you have not submitted your form to J.Hilburn, please complete and send the IRS W-9 Form to stylistcare@jhilburn.com as soon as possible. The form can be found in the Newsroom by searching “tax” or downloaded directly from the IRS website at https://www.irs.gov/pub/irs-pdf/fw9.pdf. The deadline to send in your W-9 is January 2, 2026.

    As part of our commitment to providing the best possible experience on the J.Hilburn Stylist App, we are updating our iOS support starting December 1, 2025.

    Starting with version 1.12.0, we will discontinue support for iOS 16.

    This adjustment allows us to:

    • Focus on security and performance improvements in newer iOS versions
    • Leverage the latest iOS features to enhance your experience

    If you are using iOS 16, you will still be able to use version 1.12.0 and earlier with all existing functionalities. However, we encourage you to update your device to access new features and improvements that will be available going forward.

    Thank you for your understanding and for continuing to elevate the J.Hilburn experience for your Clients.

    Over 50% of Stylist orders are now being placed in the Stylist App. Order entry is faster and leading to higher order value than the Green Room. Let’s all continue to make the Stylist App adoption grow!

    As part of the platform transition, Starting December 1, 2025, three additional features will officially move to the Stylist App and will no longer be available in Green Room.  

    In the Stylist App, you can already access these features directly from the Home screen: 

    • Marketing Toolkit – Accessible from the J.Hilburn Newsroom, Toolkits menu
    • Social Media & Marketing Center – Accessible from the Training & Resources section 
    • Scheduling Appointments in the New York and Dallas studios – Accessible from the Training & Resources section

    If you are not using the Stylist App yet, don’t wait! Make the switch now, as we move closer to using the Stylist App for all Client interactions. 

    Need help getting started? 
    👉Book a 1:1 Stylist App Session to walk through features and get confident using your new tools. 

    Our next All-Stylist Call is scheduled for December 2nd at 10:30AM CST. 

    Join us for our monthly All-Stylist Call, where we will share valuable updates on the latest J.Hilburn happenings leading into the month ahead. Get up to date on the important details that can help you build business success in December! 

    Register for December 2nd All-Stylist Call

    Stylist Meetings Coming Soon to a City Near You

    Each week, we add new locations, so please keep checking the Training & Events calendar and register to attend. 

    Upcoming Events:

    Selling

    We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    View the Appointment Prep 1-Pager Document

    We are pleased to announce that our suiting vest profile used for the Fashion Vest, Suiting vest, and the Formal vest has been updated to include a waist adjustment up to a maximum + 2″ increase. This enhancement allows our suiting vests to better accommodate larger Clients and ensures improved alignment with our sportcoat fit. For Slender Clients, we have the adjustable cinch belt at the back of the vest and our athletic vest pattern for very tapered Clients.

    All existing suiting vest profiles have been updated to reflect a 0 waist adjustment by default.

    When creating a new suiting vest profile for your client, T.A.P.E. will now recommend an appropriate waist adjustment based on the ratio of the client’s chest to shirt waist measurements.

    Learn More About the Suiting Vest Profile

    Marketing

    • Monday, November 24 – Velvet Luxe
    • Wednesday, November 26 – Italian Flannel
    • Friday, November 28 – Thanksgiving Gratitude

    Thank you for everything you do! Have a great week!

  • Weekly Update – November 14, 2025

    HOLIDAYS 2025

    We are pleased to launch a Client incentive for November and December: Seasonal Appreciation.

    This exciting program rewards your Clients for investing in their personal style in November and creates natural opportunities for you to re-engage them in December.

    Here’s How Seasonal Appreciation Works:

    • Clients earn $150 in credits for every $1,000 spent in November, up to $750 total.
    • Credits can be redeemed from December 5–31 toward additional purchases.
    Watch the video below for more details on how to maximize this offer:

    Seasonal Appreciation appeals to Clients who value exclusivity, quality, and smart rewards. This is an ideal way to strengthen Client relationships heading into the holidays and increase your November and December sales.

    Get Full Details on Seasonal Appreciation

    Fall is here – and the holidays are just around the corner! We strongly encourage you to place your holiday orders as early as possible. For any Clients wishing to place gift orders for the holidays, please refer to the order cut-off dates below. These dates are being offered as guidelines NOT as guarantees. If your Clients order by these dates, it is more likely that they will receive their orders in time for the holidays. Please note that denim is not included in the cutoffs because we cannot guarantee the delivery date this year. 

    The season of giving is here and it’s a perfect time to reach out to your Clients! To make it easier for you, we’ve added new holiday gifting and Winter Collection postcards to MOO.com to help you connect with your Clients this season. These beautifuly designed postcards can be personalized with your contact information, making it easy to stay top-of-mind as Clients. Just log in to the Jilburn portal on Moo.com and click the green plus sign to access the new designs. Order yours today and send a festive reminder before the holiday ordering cutoff dates!

    Log In to the J.Hilburn Portal on MOO.com

    NEW THIS WEEK

    As part of our ongoing effort to manage the increased costs associated with recent duties and tariffs, we’ll be making some necessary adjustments to our option pricing.

    We updated product pricing in late September to reflect these changes, and after reviewing the impact more closely, we have identified a few options that also need to be brought in line with current costs. These updates ensure that we continue to deliver the quality and customization you and your Clients expect, while maintaining the sustainability of our offerings.

    The new option pricing will take effect on Tuesday, November 18th. Here are the updates we will be making:

    Option

    Option Category

    Current Price

    New Price

    All over Pick Stitching

    Sportcoat Option

    $25

    $30

    Fancy and Novelty Sportcoat Linings

    Sportcoat Option

    $30

    $50

    Distressed / Antique Silver / Antique Brass Suit Buttons

    Sportcoat Option

    $10

    $20

    Mother-of-Pearl / Corozo / Shell / Horn Suit Buttons

    Sportcoat Option

    $15

    $30

    WindStopper

    Sportcoat Option

    $250

    $350

    Italian Shirt Buttons

    Custom Shirt Option

    $5

    $10

    Split Back Yoke

    Custom Shirt Option

    $0

    $10

    Hidden Button for Knits

    Custom Knit Option

    $10

    $25

    Casual Pants Extended Tab Closure

    Casual Bottom Option

    $10

    $30

    Contrast Fabric for Casual Pants

    Casual Bottom Option

    $10

    $15

    Contrast Trim for Casual Pants

    Casual Bottom Option

    $20

    $25

    At this time, only the options listed above are changing. Pricing for options like monograms, piping, and contrast thread will remain unchanged. And remember, Clients who are part of our VIP Client Loyalty program are eligible for some options as complimentary upgrades. Click HERE to learn more about complimentary VIP Client Loyalty upgrades.

    We appreciate your understanding and partnership as we adapt to these changes together.

    We are pleased to announce that our suiting vest profile used for the Fashion Vest, Suiting vest, and the Formal vest has been updated to include a waist adjustment up to a maximum + 2″ increase. This enhancement allows our suiting vests to better accommodate larger Clients and ensures improved alignment with our sportcoat fit. For Slender Clients, we have the adjustable cinch belt at the back of the vest and our athletic vest pattern for very tapered Clients.

    All existing suiting vest profiles have been updated to reflect a 0 waist adjustment by default.

    When creating a new suiting vest profile for your client, T.A.P.E. will now recommend an appropriate waist adjustment based on the ratio of the client’s chest to shirt waist measurements.

    Learn More About the Suiting Vest Profile

    As part of our commitment to providing the best possible experience on the J.Hilburn Stylist App, we are updating our iOS support starting December 1, 2025.

    Starting with version 1.12.0, we will discontinue support for iOS 16.

    This adjustment allows us to:

    • Focus on security and performance improvements in newer iOS versions
    • Leverage the latest iOS features to enhance your experience

    If you are using iOS 16, you will still be able to use version 1.12.0 and earlier with all existing functionalities. However, we encourage you to update your device to access new features and improvements that will be available going forward.

    Thank you for your understanding and for continuing to elevate the J.Hilburn experience for your Clients.

    Over 50% of Stylist orders are now being placed in the Stylist App. Order entry is faster and leading to higher order value than the Green Room. Let’s all continue to make the Stylist App adoption grow!

    As part of the platform transition, Starting December 1, 2025, three additional features will officially move to the Stylist App and will no longer be available in Green Room.  

    In the Stylist App, you can already access these features directly from the Home screen: 

    • Marketing Toolkit – Accessible from the J.Hilburn Newsroom, Toolkits menu
    • Social Media & Marketing Center – Accessible from the Training & Resources section 
    • Scheduling Appointments in the New York and Dallas studios – Accessible from the Training & Resources section

    If you are not using the Stylist App yet, don’t wait! Make the switch now, as we move closer to using the Stylist App for all Client interactions. 

    Need help getting started? 
    👉Book a 1:1 Stylist App Session to walk through features and get confident using your new tools. 

    As an independent contractor with J.Hilburn, Stylists must provide J.Hilburn with an IRS W-9 Form that includes their name, billing address, and social security number or federal tax identification number. This information is required for the IRS Form 1099 reporting.

    We want to prevent you from receiving a notice from the Internal Revenue Service (IRS) stating that the combination of name and taxpayer identification number (Name/TIN combination) on your account with J.Hilburn, Inc. does not match and needs to be corrected. A Name/TIN combination is incorrect if it does not match a Name/TIN combination shown on the records of the Social Security Administration (SSA) or the IRS.

    Please verify your information in the Stylist App or Green Room by navigating to “My Account” to confirm your information is correct, as this is how J.Hilburn will file your 1099 with the IRS. Your account must reflect the legal name under which you will be filing your taxes. 

    If your information has changed or if you have not submitted your form to J.Hilburn, please complete and send the IRS W-9 Form to stylistcare@jhilburn.com as soon as possible. The form can be found in the Newsroom by searching “tax” or downloaded directly from the IRS website at https://www.irs.gov/pub/irs-pdf/fw9.pdf. The deadline to send in your W-9 is January 2, 2026.

    In this week’s Simon Says, Simon explores the pleasure of dressing up for the holidays, highlighting rich textures, refined tailoring, and luxurious fabrics like velvet and jacquard that bring personality and confidence to every celebration.

    Read Simon Says: The Season to Stand Out

    DON’T MISS!

    As we close out 2025, we’re already looking ahead to what’s next — and there’s a lot to be excited about! From updates to our events to a brand-new product flow, 2026 is shaping up to be a year full of fresh energy and new opportunities.

    Winter Event Update

    Letting you know now, our Winter Event will not take place at the end of November or the beginning of December this year. The change in cadence is one of a few we are sharing today. More information will be coming soon.

    SLS: No Sales & Leadership Summit This Year

    We’ll be taking a different approach in 2026, instead of hosting the traditional Sales & Leadership Summit, we’re putting our energy into Regional In-Market Activation Meetings. These smaller, local gatherings will give us all a chance to connect with more of you directly, share exciting updates, and collaborate on ways to grow your business right where you are. Stay tuned!

    New Year, New Product Flow

    Big news for 2026 — we’re changing up how and when product collections launch this year. Instead of a few big seasonal drops, we’ll now have six product drops throughout the year. This means more moments of “newness” to keep your Clients engaged and more reasons for you to reconnect with them again and again.

    Here’s what the 2026 product flow will look like:

    • January – Pre-Spring
    • March – Spring
    • May – Summer
    • July – Fall/Winter
    • September – Fall/Winter 2
    • November – Winter

    This new flow gives you more opportunities to showcase what’s fresh, inspire your Clients, and keep the excitement going all year long as you help to build their wardrobes. More training and support will accompany each delivery. This information is to help you begin to plan out your 2026.

    Our next Tips From the Top is scheduled for November 18th at 11:00AM CST. Please join us for a live demonstration of how to use the Stylist App during a Client appointment with our guest Stylist, Jessica Richau. Jessica will demonstrate how to guide your Client through an appointment using the tools and features available in the Stylist App.

    Jessica Richau

     Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. Don’t miss out on the valuable tips and strategies shared during these meetings.

    Register for November 18th TIPS FROM THE TOP
    Get Previous TIPS FROM THE TOP Recordings

    Stylist Meetings Coming Soon to a City Near You

    Each week, we add new locations, so please keep checking the Training & Events calendar and register to attend. 

    Upcoming Events:

    Selling

    We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    View the Appointment Prep 1-Pager Document

    Updated availability for the new Allen Edmonds Dress Loafer and the Shoe Care Kits is as follows:

    Robinson Dress Loafer: Available 11/13/2025

    • Black Velvet
    • Green Velvet
    • Navy Velvet

    Shoe Care Kits: ETA 11/19/2025

    • Walnut
    • Black
    • Chili

    Marketing

    • Monday, November 17 – Puffer Jackets and Vests
    • Wednesday, November 19 – Seasonal Appreciation Pulse
    • Friday, November 21 – Holiday Gifting Pulse

    Thank you for everything you do! Have a great week!

  • Weekly Update – November 7, 2025

    NEW THIS WEEK

    We are pleased to launch a Client incentive for November and December: Seasonal Appreciation.

    This exciting program rewards your Clients for investing in their personal style in November and creates natural opportunities for you to re-engage them in December.

    Here’s How Seasonal Appreciation Works:

    • Clients earn $150 in credits for every $1,000 spent in November, up to $750 total.
    • Credits can be redeemed from December 5–31 toward additional purchases.

    Seasonal Appreciation appeals to Clients who value exclusivity, quality, and smart rewards. This is an ideal way to strengthen Client relationships heading into the holidays and increase your November and December sales.

    Get Full Details on Seasonal Appreciation

    Updated availability for the new Allen Edmonds Dress Loafer and the Shoe Care Kits is as follows:

    Robinson Dress Loafer: ETA 11/13/2025

    • Black Velvet
    • Green Velvet
    • Navy Velvet

    Shoe Care Kits: ETA 11/19/2025

    • Walnut
    • Black
    • Chili

    In the latest Simon Says, Simon explores how modern style is defined by comfort and confidence, highlighting the relaxed chino as the perfect blend of ease, precision, and personal tailoring for the way we live today. He reminds us that style today isn’t just about how you look, it’s about how you move, live, and feel.

    Read Simon Says: Relaxed, Not Sloppy

    DON’T MISS!

    A new version of the Stylist App is here and packed with updates to make your styling smarter and faster!

    What’s New:

    1. My Account – Update your personal information effortlessly to keep your profile current. 

    2. Notifications – Track real-time product, Client, and team activity in one streamlined view. 

    3. Newsroom – Search for or directly access articles, newsletters, and important updates in the Newsroom via the new Home screen widget. 

    4. Selling Gift Cards – Sell electronic or physical gift cards. Customize amount, recipient, messaging and delivery times. 

    5. Managing Gift Cards & Credit –  View Client on-account credit balances and gift cards all in one place. 

    To take advantage of these new features, be sure to update to the latest version of the J.Hilburn Stylist App in the Apple App Store.

    Also, check out tutorials in the Stylist Central Facebook Group. Thanks for making every style unique with the Stylist App. We’re excited for you to dive into these enhancements!

    Keeping Clients updated on their orders is an important part of delivering great service, and FedEx makes it easy. We encourage all Stylists to sign up for FedEx Delivery Manager, a free tool that lets you track shipments, receive real-time alerts, and manage deliveries right from your phone or computer. It’s a simple way to stay informed and give your Clients added confidence that their packages are on the way.

    With FedEx Delivery Manager, you can:

    • Track Client shipments in real time to stay informed every step of the way

    • Receive delivery alerts and updates so you can proactively keep Clients posted

    • View estimated delivery dates and times for easy planning and communication

    • Redirect packages to a secure FedEx retail location to help prevent damage or theft

    • Manage deliveries right from your phone for added convenience wherever you are

    Sign Up for FedEx Delivery Manager for Free

    The season of giving is here and it’s a perfect time to reach out to your Clients! To make it easier for you, we’ve added new holiday gifting and Winter Collection postcards to MOO.com to help you connect with your Clients this season. These beautifuly designed postcards can be personalized with your contact information, making it easy to stay top-of-mind as Clients. Just log in to the Jilburn portal on Moo.com and click the green plus sign to access the new designs. Order yours today and send a festive reminder before the holiday ordering cutoff dates!

    Log In to the J.Hilburn Portal on MOO.com

    Fall is here – and the holidays are just around the corner! We strongly encourage you to place your holiday orders as early as possible. For any Clients wishing to place gift orders for the holidays, please refer to the order cut-off dates below. These dates are being offered as guidelines NOT as guarantees. If your Clients order by these dates, it is more likely that they will receive their orders in time for the holidays. Please note that denim is not included in the cutoffs because we cannot guarantee the delivery date this year. 

    As we close out 2025, we’re already looking ahead to what’s next — and there’s a lot to be excited about! From updates to our events to a brand-new product flow, 2026 is shaping up to be a year full of fresh energy and new opportunities.

    Winter Event Update

    Letting you know now, our Winter Event will not take place at the end of November or the beginning of December this year. The change in cadence is one of a few we are sharing today. More information will be coming soon.

    SLS: No Sales & Leadership Summit This Year

    We’ll be taking a different approach in 2026, instead of hosting the traditional Sales & Leadership Summit, we’re putting our energy into Regional In-Market Activation Meetings. These smaller, local gatherings will give us all a chance to connect with more of you directly, share exciting updates, and collaborate on ways to grow your business right where you are. Stay tuned!

    New Year, New Product Flow

    Big news for 2026 — we’re changing up how and when product collections launch this year. Instead of a few big seasonal drops, we’ll now have six product drops throughout the year. This means more moments of “newness” to keep your Clients engaged and more reasons for you to reconnect with them again and again.

    Here’s what the 2026 product flow will look like:

    • January – Pre-Spring
    • March – Spring
    • May – Summer
    • July – Fall/Winter
    • September – Fall/Winter 2
    • November – Winter

    This new flow gives you more opportunities to showcase what’s fresh, inspire your Clients, and keep the excitement going all year long as you help to build their wardrobes. More training and support will accompany each delivery. This information is to help you begin to plan out your 2026.

    Our next Tips From the Top is scheduled for November 18th at 11:00AM CST. Please join us for a live demonstration of how to use the Stylist App during a Client appointment with our guest Stylist, Jessica Richau. Jessica will demonstrate how to guide your Client through an appointment using the tools and features available in the Stylist App.

    Jessica Richau

     Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. Don’t miss out on the valuable tips and strategies shared during these meetings.

    Register for November 18th TIPS FROM THE TOP
    Get Previous TIPS FROM THE TOP Recordings

    Stylist Meetings Coming Soon to a City Near You

    Each week, we add new locations, so please keep checking the Training & Events calendar and register to attend. 

    Upcoming Events:

    Selling

    We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    View the Appointment Prep 1-Pager Document

    Stylists, it’s time to act now! These popular products are selling fast.  Get these in front of your Clients today.

    Check the list below, then reach out to your Clients to help them secure these must-have selections.

    Click images to enlarge.

    Previous
    Next

    Marketing

    • Monday, November 10 – Holiday Gifting
    • Wednesday, November 12 – Layering Up
    • Friday, November 14 – Sportcoats

    Thank you for everything you do! Have a great week!

  • Winter 2025 Client Engagement Event: Seasonal Appreciation – Toolkit & FAQs

    This November, J.Hilburn introduces Seasonal Appreciation, a Client Engagement Event that rewards Clients for investing in their personal style. Clients earn $150 in credits for every $1,000 spent (up to $750 total credits), which can be redeemed December 5–31 toward additional purchases.

    Framed as a return on investment rather than a discount, this campaign will appeal to Clients who value smart rewards and exclusive experiences. For Stylists, it is a timely opportunity to strengthen Client relationships, drive November sales, and create a natural follow-up in December.

    Share This Offer with Clients

    Share images and reels with your Clients via text or social media to help inform them about this exciting opportunity to earn Seasonal Appreciation credits. Go to Dropbox to download these assets.
    Download Shareable Images from Dropbox

    How to Leverage the Seasonal Appreciation Client Engagement Event

    Sample Script

    Seasonal Appreciation – FAQs

    What is the Seasonal Appreciation Client Engagement Event?

    Seasonal Appreciation is a limited-time Client rewards program designed to encourage seasonal spending and loyalty. During November, Clients earn credits based on their total purchases, which can be used toward additional purchases in December. It’s positioned as a luxury “return on investment” in personal style.

    • Earning Period: November 1–30, 2025
    • Redemption Period: December 5–31, 2025

    Clients earn a $150 credit for every $1,000 spent in November, up to a maximum of $750 in credits.

    • $1,000 spent = $150 credit
    • $2,000 spent = $300 credit
    • $3,000 spent = $450 credit
    • $4,000 spent = $600 credit
    • $5,000+ spent = $750 credit (maximum)

    All qualifying product purchases made during November, including custom and ready-to-wear items, count toward the total. Sales tax, shipping fees, and gift card purchases do not count toward the spend threshold.

    Yes. A Client’s total cumulative spend in November will determine their earned credits, up to the $5,000 cap.

    Credits will be automatically calculated and applied to the Client’s account after the promotion ends. Stylists will receive an updated report or dashboard reflecting each Client’s earned amount.

    Credits will be issued on December 5, 2025 and available immediately for redemption through December 31, 2025.

    Credits will automatically appear in the Client’s account and can be applied at checkout on eligible purchases during December. Stylists can assist Clients by confirming available credit amounts before placing new orders.

    Yes. Clients may use their full earned amount in a single purchase or across multiple transactions during the redemption period.

    No. These are non-commissionable promotional credits. Stylists will earn commission on any additional spend beyond the value of the applied credits.

    All unused credits will expire at midnight on December 31, 2025. There will be no extensions or reissues.

    All J.Hilburn Clients, existing and new, are eligible to participate. The offer is not available to Stylists purchasing for personal use.

    Yes. Credits can be transferred to another Client. Stylists may reach out to the Stylist Success Team to transfer credits. Credits must be redeemed by December 31, 2025, even if gifted to another Client.

    Credits can be applied to any product available for purchase, unless otherwise stated. Gift cards, taxes, and shipping charges are excluded.

    If a Client returns an item that contributed to their credit total, their earned credits will be reduced accordingly. If the return occurs after credits are issued, the value of the credits may be deducted from the refund amount.

    Position it as a reward for investing in personal style. Use luxury and investment-focused language. Clients aren’t just spending, they’re earning a “Bonus” that enhances their wardrobe value.

    Example Script: “This November, you can earn a Seasonal Appreciation reward of $150 for every $1,000 you spend, up to $750 to use in December. It’s our way of saying thank you for your investment in great style.”

    Yes. This FAQ page is your promotional toolkit and includes graphics for social sharing, talking points, and a sample outreach message template. Clients will receive emails throughout November that reference the Holiday Bonus.

    Verify that the Client’s November purchase was completed and invoiced correctly. If issues persist, contact the Stylist Success Team with the Client’s name, order number, and date of purchase.

    Yes. Marketing will send a mid-month reminder and a final “last call” email to Clients, along with talking points Stylists can use for outreach.

    The determining factor is the order date and payment date, not the shipment date. As long as the purchase was made and paid for during November, it qualifies.

    Use December redemptions as an opportunity to check in with Clients about new seasonal items or holiday gifting needs.

  • Weekly Update – October 31, 2025

    NEW THIS WEEK

    Your Stylist Success Team will be available with extended hours on Friday, October 31st until 8:00 PM CST, to assist you as you close out the month of October. Let’s finish October strong! 

    A new version of the Stylist App is here and packed with updates to make your styling smarter and faster!

    What’s New:

    1. My Account – Update your personal information effortlessly to keep your profile current. 

    2. Notifications – Track real-time product, Client, and team activity in one streamlined view. 

    3. Newsroom – Search for or directly access articles, newsletters, and important updates in the Newsroom via the new Home screen widget. 

    4. Selling Gift Cards – Sell electronic or physical gift cards. Customize amount, recipient, messaging and delivery times. 

    5. Managing Gift Cards & Credit –  View Client on-account credit balances and gift cards all in one place. 

    To take advantage of these new features, be sure to update to the latest version of the J.Hilburn Stylist App in the Apple App Store.

    Also, check out tutorials in the Stylist Central Facebook Group. Thanks for making every style unique with the Stylist App. We’re excited for you to dive into these enhancements!

    In the latest Simon Says, Simon shares why thoughtful planning is the key to stress-free holiday gifting, highlighting the J.Hilburn Holiday Gift Guide, custom order deadlines, and the importance of giving gifts that reflect craftsmanship, care, and personal style.

    Read Simon Says: The Art of the Perfectly Timed Gift

    DON’T MISS!

    We’re happy to announce that our Thailand factory will begin shipping orders with FedEx on November 3rd! After seeing tremendous improvements in shipping times from Vietnam, we’re excited to extend the same efficiency to Thailand. This change will positively impact shipping times on suiting and outerwear.

    Orders will still be sent to our warehouse first to be beautifully packaged and consolidated before shipping out via UPS, ensuring your Clients receive their garments together and in true J.Hilburn style.

    If you have any questions about this change, please reach out to the Stylist Success Team.

    Keeping Clients updated on their orders is an important part of delivering great service, and FedEx makes it easy. We encourage all Stylists to sign up for FedEx Delivery Manager, a free tool that lets you track shipments, receive real-time alerts, and manage deliveries right from your phone or computer. It’s a simple way to stay informed and give your Clients added confidence that their packages are on the way.

    With FedEx Delivery Manager, you can:

    • Track Client shipments in real time to stay informed every step of the way

    • Receive delivery alerts and updates so you can proactively keep Clients posted

    • View estimated delivery dates and times for easy planning and communication

    • Redirect packages to a secure FedEx retail location to help prevent damage or theft

    • Manage deliveries right from your phone for added convenience wherever you are

    Sign Up for FedEx Delivery Manager for Free

    The season of giving is here and it’s a perfect time to reach out to your Clients! To make it easier for you, we’ve added new holiday gifting and Winter Collection postcards to MOO.com to help you connect with your Clients this season. These beautifuly designed postcards can be personalized with your contact information, making it easy to stay top-of-mind as Clients. Just log in to the Jilburn portal on Moo.com and click the green plus sign to access the new designs. Order yours today and send a festive reminder before the holiday ordering cutoff dates!

    Log In to the J.Hilburn Portal on MOO.com

    Fall is here – and the holidays are just around the corner! We strongly encourage you to place your holiday orders as early as possible. For any Clients wishing to place gift orders for the holidays, please refer to the order cut-off dates below. These dates are being offered as guidelines NOT as guarantees. If your Clients order by these dates, it is more likely that they will receive their orders in time for the holidays. Please note that denim is not included in the cutoffs because we cannot guarantee the delivery date this year. 

    Our next Tips From the Top is scheduled for November 4th at 11:00AM CST, immediately following our All-Stylist Call at 10:30AM CST on the same Zoom link. Please join us for expert tips from our guest Stylist, Sarah Ramsay. Sarah will be sharing tips from her Conference 2025 workshop, Styling Beyond the Swatch.

    Sarah Ramsay

     Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. 

    Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.

    Register for November 4th TIPS FROM THE TOP
    Get Previous TIPS FROM THE TOP Recordings

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

    Recent Events:

    South Florida

    Upcoming Events:

    Selling

    We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    View the Appointment Prep 1-Pager Document

    Big things are coming! Starting November 1, 2025, Style Boards will officially move to the Stylist App and will no longer be available in Green Room.

    In the Stylist App, you can now:

    1. Convert a Style Board directly into an order
    2. Build complete looks with full product details
    3. Visualize the entire catalog at your fingertips
    4. Share boards instantly via social or direct links

    Great News! Fall/Winter 2025 Style Boards are now available in the App! There are over 20 new boards that you can personalize and share with your Clients.

    Did you know orders placed in the App over the past six months have a 15% higher Average Order Value compared to Green Room? That’s more commission in your pocket with every sale. Don’t wait! Make the switch to the Stylist App today to take advantage of the Stylist App’s visually engaging shopping tools and maximize your earnings.   With ~50% of all orders now being completed in the App, we’re planning exciting new features for December once we fully migrate. 

    Need help getting star👉Book a 1:1 Stylist App Session to walk through features and get confident using your new tools.

    Marketing

    • Monday, November 3 – Holiday Gifting
    • Wednesday, November 5 – TBD
    • Friday, November 7- TBD

    Thank you for everything you do! Have a great week!

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