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  • Weekly Update – October 31, 2025

    NEW THIS WEEK

    Your Stylist Success Team will be available with extended hours on Friday, October 31st until 8:00 PM CST, to assist you as you close out the month of October. Let’s finish October strong! 

    A new version of the Stylist App is here and packed with updates to make your styling smarter and faster!

    What’s New:

    1. My Account – Update your personal information effortlessly to keep your profile current. 

    2. Notifications – Track real-time product, Client, and team activity in one streamlined view. 

    3. Newsroom – Search for or directly access articles, newsletters, and important updates in the Newsroom via the new Home screen widget. 

    4. Selling Gift Cards – Sell electronic or physical gift cards. Customize amount, recipient, messaging and delivery times. 

    5. Managing Gift Cards & Credit –  View Client on-account credit balances and gift cards all in one place. 

    To take advantage of these new features, be sure to update to the latest version of the J.Hilburn Stylist App in the Apple App Store.

    Also, check out tutorials in the Stylist Central Facebook Group. Thanks for making every style unique with the Stylist App. We’re excited for you to dive into these enhancements!

    In the latest Simon Says, Simon shares why thoughtful planning is the key to stress-free holiday gifting, highlighting the J.Hilburn Holiday Gift Guide, custom order deadlines, and the importance of giving gifts that reflect craftsmanship, care, and personal style.

    DON’T MISS!

    We’re happy to announce that our Thailand factory will begin shipping orders with FedEx on November 3rd! After seeing tremendous improvements in shipping times from Vietnam, we’re excited to extend the same efficiency to Thailand. This change will positively impact shipping times on suiting and outerwear.

    Orders will still be sent to our warehouse first to be beautifully packaged and consolidated before shipping out via UPS, ensuring your Clients receive their garments together and in true J.Hilburn style.

    If you have any questions about this change, please reach out to the Stylist Success Team.

    Keeping Clients updated on their orders is an important part of delivering great service, and FedEx makes it easy. We encourage all Stylists to sign up for FedEx Delivery Manager, a free tool that lets you track shipments, receive real-time alerts, and manage deliveries right from your phone or computer. It’s a simple way to stay informed and give your Clients added confidence that their packages are on the way.

    With FedEx Delivery Manager, you can:

    • Track Client shipments in real time to stay informed every step of the way

    • Receive delivery alerts and updates so you can proactively keep Clients posted

    • View estimated delivery dates and times for easy planning and communication

    • Redirect packages to a secure FedEx retail location to help prevent damage or theft

    • Manage deliveries right from your phone for added convenience wherever you are

    The season of giving is here and it’s a perfect time to reach out to your Clients! To make it easier for you, we’ve added new holiday gifting and Winter Collection postcards to MOO.com to help you connect with your Clients this season. These beautifuly designed postcards can be personalized with your contact information, making it easy to stay top-of-mind as Clients. Just log in to the Jilburn portal on Moo.com and click the green plus sign to access the new designs. Order yours today and send a festive reminder before the holiday ordering cutoff dates!

    Fall is here – and the holidays are just around the corner! We strongly encourage you to place your holiday orders as early as possible. For any Clients wishing to place gift orders for the holidays, please refer to the order cut-off dates below. These dates are being offered as guidelines NOT as guarantees. If your Clients order by these dates, it is more likely that they will receive their orders in time for the holidays. Please note that denim is not included in the cutoffs because we cannot guarantee the delivery date this year. 

    Our next Tips From the Top is scheduled for November 4th at 11:00AM CST, immediately following our All-Stylist Call at 10:30AM CST on the same Zoom link. Please join us for expert tips from our guest Stylist, Sarah Ramsay. Sarah will be sharing tips from her Conference 2025 workshop, Styling Beyond the Swatch.

    Sarah Ramsay

     Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. 

    Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

    Recent Events:

    South Florida

    Upcoming Events:

    Selling

    We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    Big things are coming! Starting November 1, 2025Style Boards will officially move to the Stylist App and will no longer be available in Green Room.

    In the Stylist App, you can now:

    1. Convert a Style Board directly into an order
    2. Build complete looks with full product details
    3. Visualize the entire catalog at your fingertips
    4. Share boards instantly via social or direct links

    Great News! Fall/Winter 2025 Style Boards are now available in the App! There are over 20 new boards that you can personalize and share with your Clients.

    Did you know orders placed in the App over the past six months have a 15% higher Average Order Value compared to Green Room? That’s more commission in your pocket with every sale. Don’t wait! Make the switch to the Stylist App today to take advantage of the Stylist App’s visually engaging shopping tools and maximize your earnings.   With ~50% of all orders now being completed in the App, we’re planning exciting new features for December once we fully migrate. 

    Need help getting star👉Book a 1:1 Stylist App Session to walk through features and get confident using your new tools.

    Marketing

    • Monday, November 3 – Holiday Gifting
    • Wednesday, November 5 – TBD
    • Friday, November 7- TBD

    Thank you for everything you do! Have a great week!

  • Weekly Update – October 24, 2025

    NEW THIS WEEK

    Your Stylist Success Team will be available with extended hours on Friday, October 31st until 8:00 PM CST, to assist you as you close out the month of October. Let’s finish October strong! 

    We’re happy to announce that our Thailand factory will begin shipping orders with FedEx on October 24th! After seeing tremendous improvements in shipping times from Vietnam, we’re excited to extend the same efficiency to Thailand. This change will positively impact shipping times on suiting and outerwear.

    Orders will still be sent to our warehouse first to be beautifully packaged and consolidated before shipping out via UPS, ensuring your Clients receive their garments together and in true J.Hilburn style.

    If you have any questions about this change, please reach out to the Stylist Success Team.

    Keeping Clients updated on their orders is an important part of delivering great service, and FedEx makes it easy. We encourage all Stylists to sign up for FedEx Delivery Manager, a free tool that lets you track shipments, receive real-time alerts, and manage deliveries right from your phone or computer. It’s a simple way to stay informed and give your Clients added confidence that their packages are on the way.

    With FedEx Delivery Manager, you can:

    • Track Client shipments in real time to stay informed every step of the way

    • Receive delivery alerts and updates so you can proactively keep Clients posted

    • View estimated delivery dates and times for easy planning and communication

    • Redirect packages to a secure FedEx retail location to help prevent damage or theft

    • Manage deliveries right from your phone for added convenience wherever you are

    The season of giving is here and it’s a perfect time to reach out to your Clients! To make it easier for you, we’ve added new holiday gifting and Winter Collection postcards to MOO.com to help you connect with your Clients this season. These beautifuly designed postcards can be personalized with your contact information, making it easy to stay top-of-mind as Clients. Just log in to the Jilburn portal on Moo.com and click the green plus sign to access the new designs. Order yours today and send a festive reminder before the holiday ordering cutoff dates!

    This week’s Simon Says explores the art of garment care, offering practical advice on how to properly use steamers and irons to preserve the structure and longevity of custom-made clothing. Simon shares professional techniques for pressing different fabrics and emphasizes a careful, respectful approach to maintaining the integrity of every tailored piece.

    DON’T MISS!

    The Winter 2025 Collection launched on Tuesday, October 14th, and we are so excited to share the new offerings with you and your Clients! This new Collection includes:

    • Suiting: 12 new swatches, including:
      • 2 new Velvet colors
      • 2 Fancy Jaquards
      • A new solid Reda Flexo suit
      • 2 new solid VBC Revenge suits
      • 5 Flannel Cashmere Blend swatches from VBC
    • Shirting:
      • 4 new swatches in Non-Iron and Soft Stretch Performance qualities
    • Knits:
      • 2 new colors in the Reda Heavyweight Wool Knit
      • One new color in the Supima Interlock Jersey Knit
    • Pants:
      • 2 new colors in the new 4-Way Stretch
      • One new color in the Tech Stretch Twill
    • Italian Cashmere:
      • Our new Italian Cashmere Cable Knit Sweater
      • New Scarves and Beanie Hats
    • 4 New Wool Baseball Hats
    • New Allen Edmonds products

    Visit the Winter 2025 Collection training page in the Newsroom to watch the recording of the Collection kick-off call and learn more about the Collection.

    Once you’re acquainted with the Winter Collection, it’s time to start sharing with your Clients! Images of the Winter Collection for texting and sharing on social media are now available via our Social Content Library on Dropbox.

    The holiday season is right around the corner! Help your Clients and their loved ones select the perfect gifts with our Holiday Gift Guide. This important sales tool is live on JHilburn.com now and ready for you to share.

    Be sure to download our Holiday Gifting Images from the Social Content Library to share with your Clients via text and social media.

    Fall is here – and the holidays are just around the corner! We strongly encourage you to place your holiday orders as early as possible. For any Clients wishing to place gift orders for the holidays, please refer to the order cut-off dates below. These dates are being offered as guidelines NOT as guarantees. If your Clients order by these dates, it is more likely that they will receive their orders in time for the holidays. Please note that denim is not included in the cutoffs because we cannot guarantee the delivery date this year. 

    Our next Tips From the Top is scheduled for November 4th at 11:00AM CST, immediately following our All-Stylist Call at 10:30AM CST on the same Zoom link. Please join us for expert tips from our guest Stylist, Sarah Ramsay. Sarah will be sharing tips from her Conference 2025 workshop, Styling Beyond the Swatch.

    Sarah Ramsay

     Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. 

    Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

    Recent Events:

    Long Island, NY

    Houston, TX

    Upcoming Events:

    Selling

    We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    Big things are coming! Starting November 1, 2025Style Boards will officially move to the Stylist App and will no longer be available in Green Room.

    In the Stylist App, you can now:

    1. Convert a Style Board directly into an order
    2. Build complete looks with full product details
    3. Visualize the entire catalog at your fingertips
    4. Share boards instantly via social or direct links

    Great News! Fall/Winter 2025 Style Boards are now available in the App! There are over 20 new boards that you can personalize and share with your Clients.

    Did you know orders placed in the App over the past six months have a 15% higher Average Order Value compared to Green Room? That’s more commission in your pocket with every sale. Don’t wait! Make the switch to the Stylist App today to take advantage of the Stylist App’s visually engaging shopping tools and maximize your earnings.   With ~50% of all orders now being completed in the App, we’re planning exciting new features for December once we fully migrate. 

    Need help getting star👉Book a 1:1 Stylist App Session to walk through features and get confident using your new tools.

    Stylists, it’s time to act now! These popular products are selling fast.  Get these in front of your Clients today.

    Check the list below, then reach out to your Clients to help them secure these must-have selections.

    Click images to enlarge.

    Marketing

    • Monday, October 27 – Performance and Style (4-way Stretch & Stretch Pincord)
    • Wednesday, October 29 – TBD
    • Friday, October 31- TBD

    Thank you for everything you do! Have a great week!

  • Weekly Update – October 17, 2025

    NEW THIS WEEK

    The Winter 2025 Collection launched on Tuesday, October 14th, and we are so excited to share the new offerings with you and your Clients! This new Collection includes:

    • Suiting: 12 new swatches, including:
      • 2 new Velvet colors
      • 2 Fancy Jaquards
      • A new solid Reda Flexo suit
      • 2 new solid VBC Revenge suits
      • 5 Flannel Cashmere Blend swatches from VBC
    • Shirting:
      • 4 new swatches in Non-Iron and Soft Stretch Performance qualities
    • Knits:
      • 2 new colors in the Reda Heavyweight Wool Knit
      • One new color in the Supima Interlock Jersey Knit
    • Pants:
      • 2 new colors in the new 4-Way Stretch
      • One new color in the Tech Stretch Twill
    • Italian Cashmere:
      • Our new Italian Cashmere Cable Knit Sweater
      • New Scarves and Beanie Hats
    • 4 New Wool Baseball Hats
    • New Allen Edmonds products

    Visit the Winter 2025 Collection training page in the Newsroom to watch the recording of the Collection kick-off call and learn more about the Collection.

    Once you’re acquainted with the Winter Collection, it’s time to start sharing with your Clients! Images of the Winter Collection for texting and sharing on social media are now available via our Social Content Library on Dropbox.

    The holiday season is right around the corner! Help your Clients and their loved ones select the perfect gifts with our Holiday Gift Guide. This important sales tool is live on JHilburn.com now and ready for you to share.

    Be sure to download our Holiday Gifting Images from the Social Content Library to share with your Clients via text and social media.

    Big things are coming! Starting November 1, 2025Style Boards will officially move to the Stylist App and will no longer be available in Green Room.

    In the Stylist App, you can now:

    1. Convert a Style Board directly into an order
    2. Build complete looks with full product details
    3. Visualize the entire catalog at your fingertips
    4. Share boards instantly via social or direct links

    Great News! Fall/Winter 2025 Style Boards are now available in the App! There are over 20 new boards that you can personalize and share with your Clients.

    Did you know orders placed in the App over the past six months have a 15% higher Average Order Value compared to Green Room? That’s more commission in your pocket with every sale. Don’t wait! Make the switch to the Stylist App today to take advantage of the Stylist App’s visually engaging shopping tools and maximize your earnings.   With ~50% of all orders now being completed in the App, we’re planning exciting new features for December once we fully migrate. 

    Need help getting star👉Book a 1:1 Stylist App Session to walk through features and get confident using your new tools.

    This week’s Simon Says highlights new arrivals for the season, featuring soft flannel cashmere blends, rich velvets in Moss and Burgundy, and refined jacquards, along with updated knits and casual pants to help Clients elevate their holiday style.

    DON’T MISS!

    Our next Tips From the Top is scheduled for Tuesday, October 21st at 11:00AM CST. Please join us for expert tips from our guest Stylist, Julie Mallatt. Julie will be sharing her strategies for building stronger relationships with Clients and leveraging the Holiday Gift Guide.

    Julie Mallatt

     Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. 

    Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

    Recent Events:

    Philadelphia, PA

    Selling

    Fall is here – and the holidays are just around the corner! We strongly encourage you to place your holiday orders as early as possible. For any Clients wishing to place gift orders for the holidays, please refer to the order cut-off dates below. These dates are being offered as guidelines NOT as guarantees. If your Clients order by these dates, it is more likely that they will receive their orders in time for the holidays. Please note that denim is not included in the cutoffs because we cannot guarantee the delivery date this year. 

    We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    One of the most valuable roles a Stylist plays in a Client’s journey with J.Hilburn is not just introducing them to beautiful fabrics and custom clothing, but guiding them through the process with honesty and care. Our business is built on trust, and that trust is reinforced every time we communicate openly, manage expectations realistically, and help Clients feel seen and supported, even when the process is not seamless.

    Recently, US Customs has begun implementing new processes at ports of entry. These are federal measures beyond our control, designed to strengthen systems and oversight, but they have introduced some unexpected delays. On occasion, we are seeing shipments held for up to a week beyond the projected arrival date. While these delays do not affect every order, they are significant enough that Clients notice, and how we guide those conversations is critical.

    Our Clients come to us with a clear expectation: they are investing in something custom, something made just for them, and that experience must feel elevated from start to finish. When a delivery is late, that expectation can feel compromised. This is where your skill as a Stylist becomes essential. By setting expectations upfront, maintaining open lines of communication, and responding quickly when issues arise, you transform a potential frustration into a demonstration of care.

    Here are a few practices we encourage:

    1. Set a realistic tone early. When placing an order, be transparent that while our projected timelines are accurate in most cases, there may occasionally be delays due to US Customs processing. Clients are often understanding when they feel informed rather than surprised.
    2. Stay ahead of questions. If you see that an order is running late, reach out before the Client has to ask. A simple update with reassurance goes a long way toward preserving trust.
    3. Emphasize the bigger picture. Reassure Clients that these delays are not related to J.Hilburn production or service but stem from federal customs processing. Framing it this way helps them understand the distinction and maintains confidence in the brand.
    4. Personalize the care. Every Client wants to feel they are more than just an order number. A quick note acknowledging the delay, coupled with your confidence in the final product, reassures them that their stylist is invested in the outcome.

    This is also a moment to remember the power of empathy. While a week may not seem like a long time from a logistical perspective, for a Client preparing for a trip, event, or special occasion, it can feel much longer. Meeting that frustration with understanding rather than defensiveness affirms the relationship and demonstrates professionalism.

    Change at the federal level will always be outside of our control, but what remains steady is the role of the Stylist as the Client’s advocate and guide. How you communicate, how you manage expectations, and how you show care in the small details will continue to distinguish J.Hilburn in the marketplace.

    Together, we are not just delivering clothing. We are delivering confidence. And sometimes, that means reminding Clients that while Customs may adjust its processes, their trust in us remains unwavering.

    Marketing

    • Monday, October 20 – Flannel Wool Cashmere
    • Wednesday, October 22 – Cashmere Outerwear
    • Friday, October 24- TBD

    Thank you for everything you do! Have a great week!

  • Winter 2025 Collection Training

    Introducing our Newest Collection for Winter 2025

    This season, there are 12 new Suiting swatches from our mill partners, including Brisbane Moss, Huddersfield, Reda Flexo, and Vitale Barberis Canonico.

    We have two new colors in Velvet, two Fancy jacquard jackets, a new solid Reda Flexo suit, as well as two new solid VBC Revenge suits, in addition to the five Flannel Cashmere Blend swatches from VBC.

    We brought in 4 new Shirting swatches in Non-Iron and Soft Stretch Performance qualities.

    For Knits, we have brought in two new colors in the Reda Heavyweight Wool and one new color in the Supima Interlock Jersey knit.

    For Pants, we’ve brought in two new colors in the new 4-Way Stretch and the Stretch Pincord, and one new color in the Tech Stretch Twill.

    We also have our new Italian Cashmere Cable Knit Sweaters, as well as new scarves and beanie hats, in addition to the current assortment of Italian Cashmere.

    Additionally, we have four (4) new wool baseball hats available as well.

    Allen Edmonds has released new products, which will be live with the Winter launch.

    Winter 2025 Collection Kickoff Call with Simon and Nicole (Full Recording)

    Winter 2025 Collection Training Slides

    Slides shown during the call are available in the link below to use as a reference.

    For information on swatches and details on sales tools, please reference the Master SKU List, Master Swatch List, and Price List linked below:

    Winter 2025 Social Assets

    We’ve made it easy for you to share the Winter Collection with your Clients! Visit our Social Content Library via the link below to download image assets for texting and sharing on social media.

    Italian Cashmere Sweaters

    About Cariaggi Italian Cashmere Sweaters:

    Italian Luxury, Redefined. Spun by Cariaggi in the heart of Italy’s Marche region, this cashmere represents the pinnacle of softness, quality, and craftsmanship — the kind of refinement you can feel the moment you put it on.

    Uncompromising Quality – Only the finest long-staple fibers from Mongolian cashmere goats are selected, then meticulously spun and finished by Cariaggi’s renowned Italian mill — ensuring an exceptionally smooth hand, minimal pilling, and lasting shape.

    Effortless Sophistication – Designed for modern versatility, our cashmere sweaters layer effortlessly under tailored jackets or elevate a weekend look with quiet confidence.

    Refined Comfort – Luxuriously lightweight yet incredibly warm, this knit feels indulgent without feeling heavy — a timeless staple made for year-round wear.

     

    Talking Points: 

    “This is truly Italian luxury.” Our cashmere is produced in the Emilia-Romagna region of Italy, between Milan and Verona — an area known for the world’s best textile craftsmanship.

    “Cariaggi is one of the top mills in the world.” They’ve been perfecting luxury yarns for over 60 years and are trusted by some of the most exclusive designer brands.

    “You can feel the difference immediately.” The softness, drape, and lightness are unmatched — it feels like wearing a cloud of cashmere.

    “It’s an investment piece made to last.” The yarns are engineered for low pilling and long-lasting shape, so it keeps looking refined year after year.

    “Sustainably and thoughtfully made.” Cariaggi is family-run and focused on eco-conscious production, combining traditional Italian craftsmanship with innovative technology.

    “Every color is intentionally developed.” They’re known for rich, distinctive color palettes that balance timeless elegance with a modern point of view.

    “The cable knit full zip is a standout.” It’s a 5-gauge knit using 10-ply cashmere — you can feel the luxury in the weight and texture. It’s truly a statement piece that still feels effortless.

    “Caring for it makes all the difference.” Because of the delicate natural fibers, we recommend removing your cashmere sweater when driving — seatbelts can cause friction and wear over time.

    “This is Italian luxury at its best.” Our cashmere is spun by Cariaggi, one of Italy’s most respected mills — the same mill trusted by top luxury brands. You’ll immediately feel the difference in softness and quality.

    “You’re getting true investment quality.” Cariaggi uses only the finest long-staple Mongolian fibers, which means the sweater keeps its shape, resists pilling, and looks new season after season.

    “It’s incredibly lightweight but warm.” This isn’t heavy or bulky cashmere — it’s refined and breathable, perfect to wear on its own or layered under a sportcoat for a polished, modern look.

    “It’s made to elevate your wardrobe.” This is the kind of knit that instantly refines a casual outfit or softens a tailored look. It’s versatile enough for work, travel, and weekends.

    “You’ll feel the craftsmanship.” Every detail — from the Italian yarn to the fully fashioned construction — speaks to J.Hilburn’s commitment to quality and timeless style.

    “It’s a piece you’ll own for years.” Because of the superior fiber and spinning process, Cariaggi cashmere actually gets softer with wear. It’s a long-term wardrobe staple, not a one-season piece.

  • Weekly Update – October 10, 2025

    NEW THIS WEEK

    Please note that the “3 Custom Made for Me” Client promotion will end on Monday, October 13th. All orders using this promotion must be submitted by 11:00PM CST on October 13th to qualify. Take a moment to review your pending orders to ensure that any applicable Client orders are completed ahead of the deadline.

    This week, we’re shining a spotlight on our amazing Stylist Success Team! Their dedication, support, and expertise make all the difference for our Stylists every day. From answering questions to solving challenges, they’re always going above and beyond. We couldn’t do what we do without them, and we’re so grateful for everything they do to make our Stylists shine!

    One of the most valuable roles a Stylist plays in a Client’s journey with J.Hilburn is not just introducing them to beautiful fabrics and custom clothing, but guiding them through the process with honesty and care. Our business is built on trust, and that trust is reinforced every time we communicate openly, manage expectations realistically, and help Clients feel seen and supported, even when the process is not seamless.

    Recently, US Customs has begun implementing new processes at ports of entry. These are federal measures beyond our control, designed to strengthen systems and oversight, but they have introduced some unexpected delays. On occasion, we are seeing shipments held for up to a week beyond the projected arrival date. While these delays do not affect every order, they are significant enough that Clients notice, and how we guide those conversations is critical.

    Our Clients come to us with a clear expectation: they are investing in something custom, something made just for them, and that experience must feel elevated from start to finish. When a delivery is late, that expectation can feel compromised. This is where your skill as a Stylist becomes essential. By setting expectations upfront, maintaining open lines of communication, and responding quickly when issues arise, you transform a potential frustration into a demonstration of care.

    Here are a few practices we encourage:

    1. Set a realistic tone early. When placing an order, be transparent that while our projected timelines are accurate in most cases, there may occasionally be delays due to US Customs processing. Clients are often understanding when they feel informed rather than surprised.
    2. Stay ahead of questions. If you see that an order is running late, reach out before the Client has to ask. A simple update with reassurance goes a long way toward preserving trust.
    3. Emphasize the bigger picture. Reassure Clients that these delays are not related to J.Hilburn production or service but stem from federal customs processing. Framing it this way helps them understand the distinction and maintains confidence in the brand.
    4. Personalize the care. Every Client wants to feel they are more than just an order number. A quick note acknowledging the delay, coupled with your confidence in the final product, reassures them that their stylist is invested in the outcome.

    This is also a moment to remember the power of empathy. While a week may not seem like a long time from a logistical perspective, for a Client preparing for a trip, event, or special occasion, it can feel much longer. Meeting that frustration with understanding rather than defensiveness affirms the relationship and demonstrates professionalism.

    Change at the federal level will always be outside of our control, but what remains steady is the role of the Stylist as the Client’s advocate and guide. How you communicate, how you manage expectations, and how you show care in the small details will continue to distinguish J.Hilburn in the marketplace.

    Together, we are not just delivering clothing. We are delivering confidence. And sometimes, that means reminding Clients that while Customs may adjust its processes, their trust in us remains unwavering.

    J.Hilburn’s recent PR highlights show how our custom clothing empowers Clients to move confidently in every moment, from red carpets to cultural events to personal milestones.  Celebrities and leaders—including Gabriel Basso, Mario Lopez, Ethan Slater, Scott Murphy, Chad Michael Murray, and Sam Heughan—have worn our tailored looks, demonstrating versatility, style, and sophistication across public and personal stages. Industry recognition further affirms the impact and versatility of our tailored designs.

    DON’T MISS!

    Just a friendly reminder that our Stylist Success Team is here to support you every weekday and on Saturdays. You can reach the team by phone, email, or text during the following days/times:

    Monday through Friday from 8:30AM to 5:30PM CST

    Saturdays from 8:30AM – 12:00PM CST

    Support hours may be extended on the last day of the month to assist with your end-of-month activities. We will notify you in the Weekly Update of any extended times. We look forward to assisting you!

    DON’T MISS THE 2025 WINTER COLLECTION KICKOFF CALL

    MONDAY, OCTOBER 13TH AT 1:00 PM CST

    Join Brand President Simon Kneen and Director of Merchandising Nicole Coury on Monday, October 13th, at 1:00 PM CST for a special kickoff call where we will unveil J.Hilburn’s 2025 Winter Collection. During this call, Simon and Nicole will walk you through all aspects of the Winter Collection, including Key Looks, new styles, fabrics, and options.

    HAVE YOUR SALES TOOLS ON HAND FOR THE CALL.

    Important note on swatches: For those who have earned Winter swatches, you will be receiving them in two shipments to help mitigate customs delays. The first shipment will contain your suiting swatches. Your shirt and casual swatches will be received in a second shipment. 

    Be ready to take notes. The call will be recorded and available as soon as possible. 

    Attending this call is the best way to equip yourself with essential product knowledge about the new Collection so you can wow your Clients this Winter. 

    The 2025 Winter Collection will be available to sell on Tuesday, October 14th.

    In September, our Growing Elite: Sonoma earners joined us in the California wine country for a once-in-a-lifetime trip that was full of stories, laughs, fine dining, and much more! We are so pleased that we could reward this group of phenomenal Stylists by showing them all the wonderful things the Sonoma area has to offer.

    Congratulations and Cheers to our Growing Elite: Sonoma Earners!

    Check out some of the highlights below (click to enlarge):

    Our next Tips From the Top is scheduled for Tuesday, October 21st at 11:00AM CST. Please join us for expert tips from our guest Stylist, Julie Mallatt. Julie will be sharing her strategies for building stronger relationships with Clients and leveraging the Holiday Gift Guide.

    Julie Mallatt

     Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. 

    Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

    Selling

    Fall is here – and the holidays are just around the corner! We strongly encourage you to place your holiday orders as early as possible. For any Clients wishing to place gift orders for the holidays, please refer to the order cut-off dates below. These dates are being offered as guidelines NOT as guarantees. If your Clients order by these dates, it is more likely that they will receive their orders in time for the holidays. Please note that denim is not included in the cutoffs because we cannot guarantee the delivery date this year. 

    We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    Please remind your Clients that the Loro Piana Capolavoro knit items are Dry Clean Only. Washing at home can cause shrinkage and damage to the garment. Setting clear care expectations helps ensure these luxury pieces maintain their quality and fit.

    We’re committed to helping you deliver an exceptional client experience. While we’ve historically shipped orders early or on time, new U.S. customs regulations are causing delays across all carriers.

    Now, all shipments, even low-value items, must clear formal customs, creating processing slowdowns outside our control.

    What you might see:

    • Packages stuck “in transit” with no movement while in customs
    • UPS tracking showing inaccurate or limited updates
    • Holds lasting a week or longer

    We understand this might be frustrating, but please know our team is actively monitoring shipments and working with our partners to minimize delays.

    How you can help your clients:

    • Set clear expectations: delivery timelines may be extended.
    • Place orders early to build in buffer time.
    • Rush and Extreme Rush orders are currently not guaranteed.

    Thank you for partnering with us and keeping clients informed. We’ll update you as soon as shipping times return to normal.

    Stylists, it’s time to act now! These popular products are selling fast.  Get these in front of your Clients today.

    Check the list below, then reach out to your Clients to help them secure these must-have selections.

    Click images to enlarge.

    Marketing

    • Monday, October 13 – Merino Wool Knits
    • Wednesday, October 15 – New Arrivals
    • Friday, October 17 – The Velvet Collection

    Thank you for everything you do! Have a great week!