J.Hilburn Newsroom

Category: Uncategorized

  • Operations Update: Announcing our New 3-Day Service Level Agreement (SLA) for Garment Availability Confirmation

    To further support your business, we’re introducing a new 3-day Service Level Agreement (SLA):

    If a garment cannot be produced for any reason, you’ll be notified within three business days of order placement via email and phone.

    • Example: Order placed on Friday before 5 pm CT → Notification by end of the day the following Wednesday (excluding weekends and holidays).
    • Note: The first business day is the non-weekend day following an order placed before 5 pm CT. If an order is placed after 5 pm CT, the first business day is two non-weekend days after the order is placed.

    When notified within the three-day window, your Client has the right to keep their order, change it, or cancel it.

    • If your Client chooses to keep their order, we’ll notify you of the Estimated Time of Arrival (ETA) of the fabric, and you can proceed to place the order then.
    • However, if there is a second delay to this order, due to any component (fabric, lining, or trims) being out of stock, the Client will receive the garment for free and with an additional $300 J.Hilburn credit toward his next order.
    • You will receive your volume and commission on the original garment value.

    If you are not notified within the 3-day notification window, you’ll still receive a notification as soon as possible. As a resolution:

    • We will offer you priority support in resolving the issue.
    • The Client gets a replacement garment of equal or lesser value for free. For example, if he ordered a jacket and it cannot be made, he can order another jacket of equal or lesser value or a different garment of equal or lesser value for free.
    • You will receive your volume and commission for the original garment value.

    For any questions, please reach out to the Stylist Success Team.

  • Operations Update: Announcing our New Fabric Status Classifications

    We understand how frustrating it is for you to place a Client’s order and then discover that it can’t be fulfilled because the fabric, lining, or trims are out of stock. This isn’t the 5-star service we wish to provide to you and your Client.

    To ensure your order can indeed be made, we are implementing new fabric status classifications and rules. This is to avoid order delays that cause you and your Client frustration, decreased confidence, and overall dissatisfaction with the order.

    To ensure that your order can be made, we’re making the following changes in our order process workflow:

    Effective Thursday, May 22, you will be able to place orders only for fabrics that are in stock.

    To enable this to happen, we have classified all fabrics as being: 

    • In Stock: available at the Factory, and ORDERS ARE ALLOWED
    • Low Quantity: available but limited stock at the Factory, and ORDERS ARE ALLOWED. Replenishment may be on the way, but current inventory is low.
    • Temporarily Out of Stock: not available at the Factory, and ORDERS ARE NOT ALLOWED. However, there is an estimated time of arrival (ETA) of replenishment stock.
    • Sold Out: not available at the Factory, no plan for replenishment, and ORDERS ARE NOT ALLOWED.

    These Fabric Status Classifications mean that:

    • Pre-orders will no longer be accepted; and
    • Back-orders will no longer be accepted.
    • All Pre-Ordered or Back-Ordered fabrics will now be classified as Temporarily Out of Stock.

    However, please keep Sold Out swatches, as sometimes we reissue fabrics in an upcoming season.

  • Weekly Update – May 16, 2025

    NEW THIS WEEK

    Routine server maintenance is scheduled for Friday, May 16th, at 10 PM CST. The following sites will be temporarily unavailable during this time:

    • jhilburn.com
    • jhstylist.com
    • Green Room
    • Newsroom

    Your Stylist’s email will not be affected during this scheduled maintenance. We are expecting this outage to last 30-45 minutes. Thank you for your patience.

    We are pleased to announce that, effective May 27th, we will introduce two significant updates to our JH Fit program.

    Expansion of the JH Fit Size Range

    Previously available in sizes 34-51, the JH Fit jacket will now be extended to size 60. Since the introduction of sizes 50 and 51 in April 2023, feedback has been excellent, prompting us to further expand our size offering. The JH Fit Uniblock extended sizing features a narrower shoulder, slimmer sleeve, smaller armhole, and shorter length compared to our current Extended Fit jacket. Additionally, it incorporates an adjustable shoulder point-to-point measurement, ensuring a more refined fit.

    Enhanced Waist and Hip Adjustments

    To provide greater versatility, we have increased the waist and hip adjustment range from ±2 to ±3. This refinement enables a superior fit for a wider range of body types, accommodating both individuals with a larger midsection and those with a tapered waist who do not require the broader shoulders of our Athletic Fit sportcoat.

    With these enhancements, our Studio Suiting is now more inclusive than ever, ensuring an exceptional fit for clients of all sizes. We look forward to offering these improvements and enhancing your Client’s J.Hilburn experience.

    FAQ

    • How does this change affect my existing Clients who are happy with their fit?
      • There will be no change for existing clients. Both Extended and Extended Plus jackets are still available, allowing Clients to continue with their confirmed fit.
    • How does this change affect my new Clients?
      • All T.A.P.E. recommendations have been updated to incorporate the new extended JH fit size range and increased waist/hip adjustment.
    • What if I want to update my Client’s sportcoat profile to incorporate new sizes?
      • If you would like to update your client’s fit to incorporate the new sizes and adjustments, we recommend the following:
        • Remeasure your client and update his core measurement profile.
        • On your client’s measurement and fit page, select to Add Profile.
        • Select your Client’s fit preferences on the Sportcoat fit quiz.
        • Save the new updated Sportcoat profile created by T.A.P.E.

    DON’T MISS!

    J.Hilburn’s annual Summer Event 2025 is happening now and offers your Clients up to 40% off select styles! This Event gives you a powerful way to re-engage loyal Clients, attract new ones, and boost your earnings. With an elevated 75% Personal Volume Commission (PV-C) through May 26th, now is the time to sell!  Here are the important details:

    • Event Dates: Tuesday, May 13 – Sunday, June 8

    • Private Event Dates: May 13 – May 19 

    • Public Event Begins: May 20 

    • PV Commission Schedule:

      • 75% PV-C from May 13 – May 26

      • 50% PV-C resumes May 27 – June 8

    For full details, including SKU information and shareable images and style boards, visit the Summer Event 2025 Toolkit & FAQ page in the newsroom:

    As part of our ongoing effort to deliver the 5-star service to you, our Stylist community, we are excited to roll out some new and improved ways to help you access branded content faster, easier, and more effectively than ever before. Here’s how we’ll support your marketing efforts moving forward:

    • New Social Assets Delivered to You Directly – New social content will be sent directly to your phone via SMS text, allowing you to quickly access and share brand-approved content from your mobile device. For your convenience, new content will be posted in Stylist Central as well.
    • Access to a full content library in Dropbox – A curated selection of additional branded content will be available to download through Dropbox.
    • Faster Turnaround Times for Custom Assets – We are excited to have a new full-time designer dedicated exclusively to custom asset requests. In the coming weeks, we’ll share details about how to submit requests and collaborate with our new designer to bring your ideas to life.
    • Social Media & Marketing Center – We’re making it easier to find the assets you need. Available in the newsroom, this is your one-stop resource for branded content and custom marketing support. You can find the Social Media & Marketing Center under “Marketing” in the Newsroom menu.

     

    We look forward to collaborating with you and supporting your future marketing needs.  For any questions or assistance, please reach out to your Stylist Success Team.

    Mark your calendars for June 16th and 17th! Our latest collection of New Arrivals launches Tuesday, June 17, bringing fresh styles and fabrics to share with your Clients this summer.

    To get you ready to offer this new collection to your Clients, we will have a collection launch webinar on the 16th with Chief Creative Officer Simon Kneen and Director of Merchandising Nicole Coury, where they will walk through the new styles, fabrics, and inspiration behind the collection. Details on how to join the webinar will be shared soon, so save the date!

    Have you registered for Conference 2025? If you haven’t, now is a great time to do it, because we’re giving away some exciting prizes this month (a new iPad, a free hotel night at Conference, and a complete updated sales tools kit)! Register by May 30th to be automatically entered to win one of these exclusive prizes. If you’re already registered, you’re already in. We’ll randomly select winners from our registered Stylists throughout the month of May, so the earlier you register, the better your chance of winning! Winners must attend Conference to claim their prize, so get registered today.

    It’s Time to Level Up Your Business

    Get ready for an unforgettable experience at J.Hilburn Conference 2025. This is your opportunity to connect with your fellow Stylists, preview the Fall Collection, and gain insider knowledge to grow your business with confidence. Whether you’re just getting started or ready to take things to the next level, Conference is where it all comes together.

    REGISTER NOW FOR CONFERENCE 2025

    Our next Tips From the Top is scheduled for Tuesday, May 20th at 11:00 AM CST. Here’s what we have in store:

    Lisa Torba

    We are excited to share that Lisa Torba, a Platinum Circle of Excellence Stylist, will be our guest speaker for Tips from the Top on Tuesday, May 20th! 

    This is an incredible opportunity to learn from one of our top Stylists! Don’t miss out on her valuable tips and strategies.

    Register for May 20th TIPS FROM THE TOP
    Get Previous TIPS FROM THE TOP Recordings

    Our Growing Elite trips provide the Stylists who earn them with unforgettable moments and memories that last a lifetime! We are excited to share these Stylists’ favorite moments and highlights here in the Weekly Update. This week, Stylist Tanya Hartman shares which moment of the Growing Elite: Thailand & Hong Kong trip was most memorable for her and why.

    Click below to watch:

    View More Growing Elite Stylist Stories

    Want to be a part of next year’s Growing Elite trip to Vietnam and Hong Kong? Click below to learn how to earn your spot:

    Learn How To Earn Growing Elite: Vietnam & Hong Kong

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

    Recent Events:

    Boston/Portsmouth, MA

    Upcoming Events:

    Selling

    We’ve created a handy resource to help you be better prepared for upcoming appointments – a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    View the Appointment Prep 1-Pager Document

    Father’s Day is around the corner, and now’s the time to help your Clients find the perfect custom-made gift. Use the chart below to stay on track with ordering deadlines and ensure on-time delivery!

    Father’s Day Cut-Offs 2025

    Product Category

    Cutoff

    Suits and Outerwear

    5/16/25

    Belts

    5/16/25

    Shirts, Knits,  Casual Pants

    5/27/2025

    RTW Items

    6/5/2025

    Denim: 

    At this time, we are unable to guarantee delivery dates for denim orders. For the most accurate estimated delivery times, please refer to the Estimated Delivery Dates table in the Green Room.

    Marketing

    • Tuesday, May 20 – Summer Event
    • Friday, May 23 – Warm Weather Tailoring

    Thank you for everything you do! Have a great week!

  • Weekly Update – May 9, 2025

    NEW THIS WEEK

    J.Hilburn’s annual Summer Event 2025 starts Tuesday, May 13, 2025, and will offer your Clients up to 40% off select styles! This Event gives you a powerful way to re-engage loyal Clients, attract new ones, and boost your earnings. With an elevated 75% Personal Volume Commission (PV-C) during the Private Event window, now is the time to sell!  Here are the important details:

    • Event Dates: Tuesday, May 13 – Sunday, June 8

    • Private Event Dates: May 13 – May 19 

    • Public Event Begins: May 20 

    • PV Commission Schedule:

      • 75% PV-C from May 13 – May 26

      • 50% PV-C resumes May 27 – June 8

    For full details, including SKU information and shareable images, visit the Summer Event 2025 Toolkit & FAQ page in the newsroom:

    As part of our ongoing effort to deliver the 5-star service to you, our Stylist community, we are excited to roll out some new and improved ways to help you access branded content faster, easier, and more effectively than ever before. Here’s how we’ll support your marketing efforts moving forward:

    • New Social Assets Delivered to You Directly – New social content will be sent directly to your phone via SMS text, allowing you to quickly access and share brand-approved content from your mobile device. For your convenience, new content will be posted in Stylist Central as well.
    • Access to a full content library in Dropbox – A curated selection of additional branded content will be available to download through Dropbox.
    • Faster Turnaround Times for Custom Assets – We are excited to be bringing on a full-time designer dedicated exclusively to custom asset requests. In the coming weeks, we’ll share details about how to submit requests and collaborate with our new designer to bring your ideas to life.
    • Social Media & Marketing Hub – We’re making it easier to find the assets you need. Available in the newsroom, this is your one-stop resource for branded content and custom marketing support. You can find the Social Media & Marketing Hub under “Marketing” in the Newsroom menu.

    Custom-Made Social Platform to Sunset

    As part of our review of the marketing tools and resources we provide, we have decided to sunset the Custom-Made Social Platform. While we’ve seen meaningful engagement from some Stylists with Custom-Made Social, overall usage has not reached a level that justifies the continued investment.

    • The platform will officially sunset on May 15, 2025

    • After this date, it will no longer be available to create or post content

    • Please download any saved content from your library before May 15

    We look forward to collaborating with you and supporting your future marketing needs.  For any questions or assistance, please reach out to your Stylist Success Team.

    Mark your calendars for June 16th and 17th! Our latest collection of New Arrivals launches Tuesday, June 17, bringing fresh styles and fabrics to share with your Clients this summer.

    To get you ready to offer this new collection to your Clients, we will have a collection launch webinar on the 16th with Chief Creative Officer Simon Kneen and Director of Merchandising Nicole Coury, where they will walk through the new styles, fabrics, and inspiration behind the collection. Details on how to join the webinar will be shared soon, so save the date!

    DON’T MISS!

    Please join us on Thursday, May 15th at 1:00PM CST for the next session in our new webinar series, The Culture of Textiles. 

    Brought to us by Chief Creative Director Simon Kneen, this series is led by Mariangela Rossetto—an industry expert with over 30 years of experience, including 20 years at Loro Piana. Mariangela will share the rich story behind the fabrics we work with, from the origins of wool to the beauty and craftsmanship woven into every garment.

    This journey will lead us to in-person fabric workshops with Mariangela at the Conference in July, where Simon and his team will unveil the Fall 2025 collection. 

    Register Now:

    Register for The Culture of Textiles on Thursday, May 15th at 1:00PM CST

    Have you registered for Conference 2025? If you haven’t, now is a great time to do it, because we’re giving away some exciting prizes this month (a new iPad, a free hotel night at Conference, and a complete updated sales tools kit)! Register by May 30th to be automatically entered to win one of these exclusive prizes. If you’re already registered, you’re already in. We’ll randomly select winners from our registered Stylists throughout the month of May, so the earlier you register, the better your chance of winning! Winners must attend Conference to claim their prize, so get registered today.

    It’s Time to Level Up Your Business

    Get ready for an unforgettable experience at J.Hilburn Conference 2025. This is your opportunity to connect with your fellow Stylists, preview the Fall Collection, and gain insider knowledge to grow your business with confidence. Whether you’re just getting started or ready to take things to the next level, Conference is where it all comes together.

    REGISTER NOW FOR CONFERENCE 2025

    Our next Tips From the Top is scheduled for Tuesday, May 20th at 11:00 AM CST. Here’s what we have in store:

    Lisa Torba

    We are excited to share that Lisa Torba, a Platinum Circle of Excellence Stylist, will be our guest speaker for Tips from the Top on Tuesday, May 20th! 

    This is an incredible opportunity to learn from one of our top Stylists! Don’t miss out on her valuable tips and strategies.

    Register for May 20th TIPS FROM THE TOP
    Get Previous TIPS FROM THE TOP Recordings

    Our Growing Elite trips provide the Stylists who earn them with unforgettable moments and memories that last a lifetime! We are excited to share these Stylists’ favorite moments and highlights here in the Weekly Update. This week, Stylist Joy Chang shares how the Growing Elite: Thailand & Hong Kong trip inspired her personally and professionally.

    Click below to watch:

    View More Growing Elite Stylist Stories

    Want to be a part of next year’s Growing Elite trip to Vietnam and Hong Kong? Click below to learn how to earn your spot:

    Learn How To Earn Growing Elite: Vietnam & Hong Kong

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

     

    Upcoming Events:

    Selling

    We’ve created a new resource to help you be better prepared for upcoming appointments – a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    View the Appointment Prep 1-Pager Document

    Father’s Day is around the corner, and now’s the time to help your Clients find the perfect custom-made gift. Use the chart below to stay on track with ordering deadlines and ensure on-time delivery!

    Father’s Day Cut-Offs 2025

    Product Category

    Cutoff

    Suits and Outerwear

    5/16/2025

    Belts

    5/16/2025

    Shirts, Knits,  Casual Pants

    5/27/2025

    RTW Items

    6/5/2025

    Denim: 

    At this time, we are unable to guarantee delivery dates for denim orders. For the most accurate estimated delivery times, please refer to the Estimated Delivery Dates table in the Green Room.

    Get ready to take your J.Hilburn business to the next level with the launch of the new, improved JESSI, your enhanced AI personal assistant, now available 24/7 directly within the Stylist App on iPad and iPhone!

    Developed in-house with cutting-edge technology and an obsessive focus on quality, this updated version of JESSI offers deep contextual understanding and up-to-date access to product availability, allowing you to instantly ask detailed questions about fabrics, get tailored product recommendations, check inventory, and access essential business information. 

    Watch the video below to discover how this powerful tool can streamline your workflow and enhance client interactions:

    Visit the JESSI newsroom page to get answers to frequently asked questions, view tutorials, and more:

    Learn More About JESSI

    Marketing

    • Monday, May 12 – Personalized Golf
    • Wednesday, May 14 -Graduation Gifting
    • Friday, May 16 – Summer Style Edit

    Thank you for everything you do! Have a great week!

  • Social Media & Marketing Center for Stylists

    Welcome to the Social Media & Marketing Center

    This page is your go-to resource for all things marketing and social media. Whether you’re promoting your J.Hilburn business online or reaching out to clients in your community, you’ll find the tools, assets, and guidance you need to market confidently and in line with our brand standards.

    How We Share Social Media Assets

    To make marketing easier and more accessible, we’ll deliver social media graphics directly to you with each new client-facing email. Here’s how to access them:

    • Text Alerts: When a new email goes out to clients, we’ll send a text with the accompanying social media assets so you can post quickly and easily.

    • Stylist Central Facebook Group: We’ll also post the same graphics in our Stylist Central group, giving you another space to access new assets.

    • Content Library: Want to access existing content for ongoing promotions or evergreen topics? A curated collection of past graphics is available anytime via our Dropbox Folder.

    Requesting Custom Marketing Assets

    Have a unique marketing need? We’re excited to introduce a new, streamlined process for requesting custom assets, backed by a dedicated Home Office team member focused solely on supporting your creative requests. This new role was created to ensure you get the materials you need quickly, professionally, and in line with our brand.

    Stylists will submit requests using a simple online form. Whether it’s a custom flyer for an event, branded signage for your studio, or a digital graphic tailored to your business, we’re here to help bring your vision to life.

    See below for the link to the Custom Asset Request Form. 

    Helpful Links & Resources

    Important Brand Reminders

    Brand consistency matters. Please remember:

    • Do not create your own materials using J.Hilburn photography or branding.

    • Do not overlay the J.Hilburn logo on personal images or collages.

    • Always use brand-approved assets and follow the guidelines outlined in our Brand Rule Book to maintain professionalism and compliance.

    If you have any questions, reach out to  our Stylist Success Team. We’re here to support your success every step of the way.