FAQs | The Referral Program

When an Existing Client refers a New Client to the brand and that New Client makes his first purchase of $500 or more, the Existing Client who made the referral gets rewarded a $50 J.Hilburn Account Credit!

The Company and the Stylist will share the cost of the Referral credit.

The Existing Client (Referrer) receives his Account Credit automatically 30 days after the New Client’s (Referee) qualifying purchase of $500 or more.

Example:
Loyal Client Neal (Referrer) refers his best friend Bryce (Referee) to his Stylist; and the Stylist inputs Bryce as a Referral under Neal’s Profile. Bryce purchases a custom shirt and suit, on March 1 valued at $1,000. Since his first purchase is over $500, Neal will then receive a $50 J.Hilburn Account Credit to his account on April 1 to be used on his next purchase. This $50 credit, if not used, expires 6 months from the day is was issued.

A $25 reduction in commissions occurs in the month that the existing Client purchases and redeems his referral credit.

• If the referral credit is not used before the expiration date, then there will be no deduction in commissions.
• In the rare case that the existing Client only redeems a portion of his referral credit the deduction in commission will be prorated.

The New Client’s Stylist will be charged the $25 Referral Fee.

Example: Stylist A lives in San Francisco. She tells her Existing Client (referrer) about the referral program and proceeds to ask him for referrals. The Client gives a list of names and Stylist A adds these names as referrals. Come to find out, one of the names is for a Client in Boston. For the benefit of the Client having a local Stylist, Stylist A gives the Client’s name/info to Stylist B. Stylist B pays $25 Referral Fee to the Existing Client (referrer), for receiving the New Client (referee).

The Account Credit will be added to his J.Hilburn account 30 days after the New Client he referred makes his first purchase of $500 or more.

The Account Credit will be valid for 6 months from the time the credit is applied to his account (30 days from the New Client’s purchase date).

30 days after the New Client purchases, the Existing Client will receive an automated email letting him know he has a credit in his account.

Here’s what it will say: 

(Referrer First Name), because of you, (New Client First & Last Name) will experience what the power of custom-made clothing is all about! As a thank you from us, you have received a $50 J.Hilburn Credit to your account for you to use before (6 months from issuing date).

So what are you waiting for? Use your new J.Hilburn Credit today!

SHOP NOW BUTTON 

(Personal Stylist Info)

J.Hilburn Account Credits can be used on any product that we offer. If he does not spend his entire credit in one transaction, he will have a remaining balance in his account until it expires.

No, the credit is tied to the Client’s Profile so they are non-transferrable.

No. The only valid referral credit goes to someone who actually made the referral. If your spouse supports your business by getting you new Clients, he can be added as the referrer, but only if he actually gives you the name.

From you, the Stylist! Use the Referral Program to leverage how you ask for Referrals from your Clients during an appointment.

Example:
If your Existing Client is interested in a certain product – tell him how to use the Referral Program to his advantage.

Maybe your Existing Client Fred really wants to the Made-to-Measure Reversible Vest ($500 Value), but it’s too expensive for his budget. Tell him that he can get the Vest for “free” if he refers 10 New Clients to you. When they each spend at least $500 on their first purchase, Existing Client Fred will get $500 in Account Credits from the Referrals!

Referral Program cards are available in the Ad Gallery! You can print off to hand to your Clients to tell them about the program (our Creative team suggests simple white card stock for printing).

TIP: Stick them in each suit pocket your Client purchases with your business card!

He will be able to see his J.Hilburn Account Credit Balance in his online account.

You can also check his Account Credit Balance under his Green Room Client Profile in the Billing & Account Section under “Account Credit”.

There are now 2 ways for you to input Referrals. You do NOT need to do both ways. Choose one.

Note: You do not need to create the New Client Profile in the Green Room at the time you add them as a Client Referral under the Existing Client. Since Green Room Profiles are attached to email addresses, just make sure you add the New Client with the email address you used to enter him as a Client Referral under the Existing Client’s Profile.

1. Go to the Existing Client’s (the Referrer) Profile in the Green Room
2. Navigate to the “Billing & Account” section on their Profile
3. Navigate to the “Referral(s) section on the right side of the screen
4. Select “Add Referral”
5. Enter in the Referee’s (New Client) First Name, Last name, and email address (you can enter in multiple Referrals at one time.)
6. Select “Save”

   The Referral is now added, and the Referee will be eligible for a discount when the New Client makes a purchase of $500 or more. He will be listed as a “Pending Referral” until you create the New Client Profile on your appointment with the New Client (at which time he will moved to “Completed Referrals” under your Existing Client’s Profile). 

1. Create a New Client’s Profile (the Referee) in the Green Room
2. When entering the New Client’s information, there will be a section called “Referred By”. Here you will type in the name of the Existing Client (Referrer) who referred your New Client. The Existing Client’s name will appear. Click on this name.
3. Fill out the rest of the New Client’s information and hit “Continue”.
4. You now have created a New Client’s Profile. The Referrer (Existing Client) will receive his Account Credit 30 days after the New Client makes a first order is $500 or more.
5. You can view who referred the New Client at the top of the New Client’s Profile.

Triple check when you are inputting a Referral – Stylist Care will not be issuing any manual Credits for The Referral Program.

“Pending referrals” mean the number of referrals that have been added under the Existing Client’s Profile, but you (the Stylist) have not created a New Client Profile for those referrals yet.

“Completed referrals” mean the number of referrals where a New Client Profile has been created in the Green Room. This DOES NOT indicate that the New Client has placed his first order yet.

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