J.Hilburn Newsroom

Author: admin

  • Weekly Update – June 6, 2025

    NEW THIS WEEK

    On Tuesday, 6/3/25, we launched a set of six Reda Milano suit fabrics to all Stylists with bold colors and beautiful plaid patterns!

    We reached out to our partners at Reda and were able to take their remaining inventory in these standout selections. 

    These six swatches are available only as a digital release—no physical swatches are available.

    Please see below for the number of remaining pieces available to sell for each SKU (as of 6/4/25):

    SKU

    Description

    Pieces*

    RDA209

    Amethyst with Indigo and Sky Blue Milano Plaid

    66

    RDA210

    Amethyst with Powder Blue and Royal Purple Milano Plaid

    18

    RDA211

    Aqua with Navy Prince of Wales Milano Plaid

    61

    RDA212

    Navy with Caramel Milano Plaid

    48

    RDA213

    Pine with Cognac Milano Plaid

    54

    RDA214

    Powder Blue with Navy Milano Plaid

    128

    *Piece means sportcoat, trouser, OR vest

    A great way to share these new fabrics with your Clients is by creating a Style Board. Post your Style Board in Stylist Central in the Reda Style Board thread by Sunday at Midnight and you could win a $150 AMEX gift card. See details of this contest below:

    Click here to submit your contest entries on Stylist Central.

    You asked for it…

    Thanks to the incredible sales momentum you’ve built and your feedback, we’re keeping the Summer Event going one more week — now through Sunday, June 15!

    That’s 7 extra days to:

    • Connect with more Clients
    • Build more wardrobes
    • Increase your earnings
    • Continue the momentum for New Arrivals

    There is plenty of Summer Event inventory to sell, so let’s make the most of this extension and finish the Summer Event stronger than ever. Your Clients are responding — now’s the perfect time to reach out again.

    Keep selling and keep helping men dress well and feel great. 

    For full details, including SKU information and shareable images and style boards, visit the Summer Event 2025 Toolkit & FAQ page in the newsroom:
    Go To the Summer Event Tool Kit

    Due to a short-term delivery issue, shirt orders with a shipping date of May 30 or later may include plastic collar stays instead of our standard metal version.

    The metal collar stays are expected to be available by the first week of July. When received, we will immediately send a set of metal collar stays directly to the affected Clients.

    Thank you for your understanding and for helping us reassure your Clients that they will receive their metal collar stays as soon as possible. We’ll keep you informed as updates become available.

    The Home Office will be closed on Thursday, June 19th in observance of the Juneteenth Holiday. The Stylist Success Team will resume with regular business hours on Friday, June 20th.

    If you need assistance during the Juneteenth holiday, please utilize J.E.S.S.I. in the Stylist App, or email stylistcare@jhilburn.com or fitadvice@jhilburn.com.

    DON’T MISS!

    DON’T MISS THE 2025 MID-SEASON NEW ARRIVALS KICKOFF CALL

    MONDAY, JUNE 16TH AT 11:00 AM CST!

    Join Chief Creative Officer Simon Kneen and Director of Merchandising Nicole Coury on Monday, June 16th, from 11:00 AM – 12:00 PM CST for a special kickoff call where we will unveil our highly anticipated Mid-Season New Arrivals.  During this call, Simon and Nicole will walk you through each of our new items, including details on new fabrics and Key Looks.

    Have your sales tools and swatches on hand for the call. Be ready to take notes. The call will be recorded and available as soon as possible. 

    Attending this training call is an excellent opportunity to equip yourself with the essential product knowledge for the selling season ahead, so you can wow your Clients with these new arrivals.

    The 2025 Mid-Season New Arrivals will be available to sell on Tuesday, June 17th.

    Register for the 2025 Mid-Season New Arrivals Kick Off Call on June 16th

    Have you registered for Conference 2025? If you haven’t, now is a great time to do it because the standard pricing of $249 ends on June 11th. Get yourself registered before late registration pricing takes effect!

    It’s Time to Level Up Your Business

    Get ready for an unforgettable experience at J.Hilburn Conference 2025. This is your opportunity to connect with your fellow Stylists, preview the Fall Collection, and gain insider knowledge to grow your business with confidence. Whether you’re just getting started or ready to take things to the next level, Conference is where it all comes together.

    Meet Dr. Daniel Langer: One of Our Esteemed Keynote Speakers

    Dr. Daniel Langer

    We are honored to welcome Dr. Daniel Langer as one of this year’s esteemed keynote speakers. Dr. Langer is an Executive Professor of Luxury Strategy at Pepperdine University in Malibu, California, as well as a professor at NYU in New York City. Named as the “authority in luxury” by The Economist, Dr. Langer’s two decades of hands-on brand leadership and pioneering research have shaped the future of luxury worldwide. As founder and CEO of Équité, the international brand strategy powerhouse, Dr. Langer is the strategic force behind some of the world’s most iconic premium, luxury, and prestige brands.

    Register by June 11 for a Chance to WIN!

    Another Conference giveaway is coming soon! All Stylists who have registered for Conference by June 11th will be entered into a drawing for a FREE hotel night during Conference. Registering by June 11th will ensure you secure the standard registration price of $249 for yourself. And, if you’re the lucky winner of this giveaway, you will save on your hotel accommodations, too!  So get registered NOW before late registration pricing takes effect on June 12th. 

    REGISTER NOW FOR CONFERENCE 2025
    Get More Information About Conference 2025

    Our next Tips From the Top is scheduled for Tuesday, July 1st at 11:00 AM CST immediately following the All-Stylist call at 10:30 AM CST. 

    NOTE: There will not be a Tips From the Top meeting on Tuesday, June 17th, so that we can focus on the New Arrivals launch kick off call on June 16th and the Culture of Textiles call on June 18th. We will resume our regular Tips From the Top cadence in July.

    Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. 

    Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.

    Register for July 1st All-Stylist Call & TIPS FROM THE TOP
    Get Previous TIPS FROM THE TOP Recordings

    Our Growing Elite trips provide the Stylists who earn them with unforgettable moments and memories that last a lifetime! We are excited to share these Stylists’ favorite moments and highlights here in the Weekly Update. This week, Stylist Peg Albert shares her thoughts on why Stylists should push themselves to earn a spot on the next Growing Elite trip.

    Click below to watch:

    View More Growing Elite Stylist Stories

    Want to be a part of next year’s Growing Elite trip to Vietnam and Hong Kong? Click below to learn how to earn your spot:

    Learn How To Earn Growing Elite: Vietnam & Hong Kong

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

    Upcoming Events:

    Selling

    We’ve created a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. This is a quick way for you to check in on our New Fabric Status Classifications that we announced last week. You will see these classifications repeated below for your easy reference. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    View the Appointment Prep 1-Pager Document

    We understand how frustrating it is for you to place a Client’s order and then discover that it can’t be fulfilled because the fabric, lining, or trims are out of stock. This isn’t the 5-star service we wish to provide to you and your Client.

    To ensure your order can indeed be made, we are implementing new fabric status classifications and rules. This is to avoid order delays that cause you and your Client frustration, decreased confidence, and overall dissatisfaction with the order.

    To ensure that your order can be made, we’re making the following changes in our order process workflow:

    Effective Thursday, May 22, you will be able to place orders only for fabrics that are in stock.

    To enable this to happen, we have classified all fabrics as being: 

    • In Stock: available at the Factory, and ORDERS ARE ALLOWED
    • Low Quantity: available but limited stock at the Factory, and ORDERS ARE ALLOWED. Replenishment may be on the way, but current inventory is low.
    • Temporarily Out of Stock: not available at the Factory, and ORDERS ARE NOT ALLOWED. However, there is an estimated time of arrival (ETA) of replenishment stock.
    • Sold Out: not available at the Factory, no plan for replenishment, and ORDERS ARE NOT ALLOWED.

    These Fabric Status Classifications mean that:

    • Pre-orders will no longer be accepted; and
    • Back-orders will no longer be accepted.
    • All Pre-Ordered or Back-Ordered fabrics will now be classified as Temporarily Out of Stock.

    However, please keep Sold Out swatches, as sometimes we reissue fabrics in an upcoming season.

    Marketing

    • Tuesday, June 10 – Unexpectedly Custom-Made (Tech Fabrics)
    • Friday, June 13 – TBD

    Thank you for everything you do! Have a great week!

  • NEW Reda Milano Suit Fabrics

    Yesterday, we launched a set of six Reda Milano suit fabrics to all Stylists, featuring vibrant colors with beautiful plaid patterns. We reached out to our partners at Reda and were able to take their remaining inventory in these standout selections.

    These six swatches are available only as a digital release—no physical swatches are available.

    Please see below for the number of remaining pieces available to sell for each SKU (note*: a piece means the equivalent of one sportcoat, trouser, or vest).

    SKU

    Description

    Pieces*

    RDA209

    Amethyst with Indigo and Sky Blue Milano Plaid

    63

    RDA210

    Amethyst with Powder Blue and Royal Purple Milano Plaid

    14

    RDA211

    Aqua with Navy Prince of Wales Milano Plaid

    42

    RDA212

    Navy with Caramel Milano Plaid

    43

    RDA213

    Pine with Cognac Milano Plaid

    47

    RDA214

    Powder Blue with Navy Milano Plaid

    119

    *Piece means sportcoat, trouser, OR vest

    RDA209- Amethyst with Indigo and Sky Blue Milano Plaid

    63 Pieces Available

    RDA210 – Amethyst with Powder Blue and Royal Purple Milano Plaid

    14 Pieces Available

    RDA211 – Aqua with Navy Prince of Wales Milano Plaid

    42 Pieces Available

    RDA212 – Navy with Caramel Milano Plaid

    43 Pieces Available

    RDA213 – Pine with Cognac Milano Plaid

    47 Pieces Available

    RDA214 – Powder Blue with Navy Milano Plaid

    119 Pieces Available

     Start sharing these Reda fabrics with your Clients today! And, also watch for the New Arrivals coming to you soon on June 17!

  • Weekly Update – May 30, 2025

    NEW THIS WEEK

    To help support you as you end the month of May, our Stylists Success Team will be available on Saturday, May 31st from 8:30 AM – 5:30 PM CST.

    We’re thrilled to share important updates to our evolving Studio business model, designed to help you grow your business, elevate your Brand presence, and deliver an exceptional 5-Star Client experience. We’ve created a Frequently Asked Questions (FAQ) page in the Newsroom that outlines everything you need to know about the future of our Studio Franchise Program and the new definition of a By Appointment Only (BAO) space, so you can determine how either program might align with your growth strategy at J.Hilburn.

    This is more than a program update—it’s a powerful opportunity to scale your business, enhance client engagement, and shape the next phase of our collective Brand success.

    View the Studio Franchise Model FAQ Page in the Newsroom

    DON’T MISS!

    J.Hilburn’s annual Summer Event 2025 is happening now and offers your Clients up to 40% off select styles! This Event gives you a powerful way to re-engage loyal Clients, attract new ones, and boost your earnings.  Here are the important details:

    • Event Dates: Tuesday, May 13 – Sunday, June 8

    • PV Commission Schedule:

      • 75% PV-C from May 13 – May 26

      • 50% PV-C resumes May 27 – June 8

    For full details, including SKU information and shareable images and style boards, visit the Summer Event 2025 Toolkit & FAQ page in the newsroom:

    DON’T MISS THE 2025 MID-SEASON NEW ARRIVALS KICKOFF CALL

    MONDAY, JUNE 16TH AT 11:00 AM CST!

    Join Chief Creative Officer Simon Kneen and Director of Merchandising Nicole Coury on Monday, June 16th, from 11:00 AM – 12:00 PM CST for a special kickoff call where we will unveil our highly anticipated Mid-Season New Arrivals.  During this call, Simon and Nicole will walk you through each of our new items, including details on new fabrics and Key Looks.

    Have your sales tools and swatches on hand for the call. Be ready to take notes. The call will be recorded and available as soon as possible. 

    Attending this training call is an excellent opportunity to equip yourself with the essential product knowledge for the selling season ahead, so you can wow your Clients with these new arrivals.

    The 2025 Mid-Season New Arrivals will be available to sell on Tuesday, June 17th.

    Register for the 2025 Mid-Season New Arrivals Kick Off Call on June 16th

    Have you registered for Conference 2025? If you haven’t, now is a great time to do it, because we’re giving away three exciting prizes this month! Ellie Park Jesberg won a free hotel night at Conference in Drawing #1, and Nancy Turk won an updated Stylist Kit in Drawing #2. Register by May 31st to be automatically entered in to Drawing #3. If you’re already registered, you’re already in. We’ll randomly select a winner from our registered Stylists, so the time to get registered is NOW! Winners must attend Conference to claim their prize, so get registered today.

    It’s Time to Level Up Your Business

    Get ready for an unforgettable experience at J.Hilburn Conference 2025. This is your opportunity to connect with your fellow Stylists, preview the Fall Collection, and gain insider knowledge to grow your business with confidence. Whether you’re just getting started or ready to take things to the next level, Conference is where it all comes together.

    REGISTER NOW FOR CONFERENCE 2025
    Get More Information About Conference 2025

    Our next Tips From the Top is scheduled for Tuesday, June 3rd at 11:00 AM CST, immediately following the All-Stylist call at 10:30 AM CST. 

    Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. 

    Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.

    Register for June 3rd All-Stylist Call and TIPS FROM THE TOP
    Get Previous TIPS FROM THE TOP Recordings

    Our Growing Elite trips provide the Stylists who earn them with unforgettable moments and memories that last a lifetime! We are excited to share these Stylists’ favorite moments and highlights here in the Weekly Update. This week, Stylist Jessica Richau shares what surprised her most about the Growing Elite: Thailand & Hong Kong trip and why.

    Click below to watch:

    View More Growing Elite Stylist Stories

    Want to be a part of next year’s Growing Elite trip to Vietnam and Hong Kong? Click below to learn how to earn your spot:

    Learn How To Earn Growing Elite: Vietnam & Hong Kong

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

    Upcoming Events:

    Selling

    We’ve created a handy resource to help you be better prepared for upcoming appointments – a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    View the Appointment Prep 1-Pager Document

    Father’s Day is around the corner, and now’s the time to help your Clients find the perfect gift. Use the chart below to stay on track with ordering deadlines and ensure on-time delivery!

    Father’s Day Cut-Offs 2025

    Product Category

    Cutoff

    Suits and Outerwear

    5/16/25

    Belts

    5/16/25

    Shirts, Knits,  Casual Pants

    5/27/2025

    RTW Items

    6/5/2025

    Denim: 

    At this time, we are unable to guarantee delivery dates for denim orders. For the most accurate estimated delivery times, please refer to the Estimated Delivery Dates table in the Green Room.

    We’re now offering a selection of socks in the Stylist Store at a special discounted price of just $5.00!

    These will make a great addition to your Client’s order, whether as a thoughtful gift or a “thank you” for their continued business.

    We understand how frustrating it is for you to place a Client’s order and then discover that it can’t be fulfilled because the fabric, lining, or trims are out of stock. This isn’t the 5-star service we wish to provide to you and your Client.

    To ensure your order can indeed be made, we are implementing new fabric status classifications and rules. This is to avoid order delays that cause you and your Client frustration, decreased confidence, and overall dissatisfaction with the order.

    To ensure that your order can be made, we’re making the following changes in our order process workflow:

    Effective Thursday, May 22, you will be able to place orders only for fabrics that are in stock.

    To enable this to happen, we have classified all fabrics as being: 

    • In Stock: available at the Factory, and ORDERS ARE ALLOWED
    • Low Quantity: available but limited stock at the Factory, and ORDERS ARE ALLOWED.
    • Temporarily Out of Stock: not available at the Factory, and ORDERS ARE NOT ALLOWED. However, there is an estimated time of arrival (ETA) of replenishment stock.
    • Sold Out: not available at the Factory, no plan for replenishment, and ORDERS ARE NOT ALLOWED.

    These Fabric Status Classifications mean that:

    • Pre-orders will no longer be accepted; and
    • Back-orders will no longer be accepted.
    • All Pre-Ordered or Back-Ordered fabrics will now be classified as Temporarily Out of Stock.

    However, please keep Sold Out swatches, as sometimes we reissue fabrics in an upcoming season.

    To further support your business, we’re introducing a new 3-day Service Level Agreement (SLA):

    If a garment cannot be produced for any reason, you’ll be notified within three business days of order placement via email and phone.

    • Example: Order placed on Friday before 5 pm CT → Notification by end of the day the following Wednesday (excluding weekends and holidays).
    • Note: The first business day is the non-weekend day following an order placed before 5 pm CT. If an order is placed after 5 pm CT, the first business day is two non-weekend days after the order is placed.

    When notified within the three-day window, your Client has the right to keep their order, change it, or cancel it.

    • If your Client chooses to keep their order, we’ll notify you of the Estimated Time of Arrival (ETA) of the fabric, and you can proceed to place the order then.
    • However, if there is a second delay to this order, due to any component (fabric, lining, or trims) being out of stock, the Client will receive the garment for free and with an additional $300 J.Hilburn credit toward his next order.
    • You will receive your volume and commission on the original garment value.

    If you are not notified within the 3-day notification window, you’ll still receive a notification as soon as possible. As a resolution:

    • We will offer you priority support in resolving the issue.
    • The Client gets a replacement garment of equal or lesser value for free. For example, if he ordered a jacket and it cannot be made, he can order another jacket of equal or lesser value or a different garment of equal or lesser value for free.
    • You will receive your volume and commission for the original garment value.

    For any questions, please reach out to the Stylist Success Team.

    Marketing

    • Tuesday, June 3 – Casual Style Upgrade
    • Friday, June 6 – TBD

    Thank you for everything you do! Have a great week!

  • Exciting Business Model Updates: Unlock Your Growth Potential

    We’re thrilled to share important updates to our evolving Studio business model, designed to help you grow your business, elevate your Brand presence, and deliver an exceptional 5-Star Client experience. This Frequently Asked Questions (FAQ) document outlines everything you need to know about the future of our Studio Franchise Program and the new definition of a By Appointment Only (BAO) space, so you can determine how either program might align with your growth strategy at J.Hilburn.

    This is more than a program update—it’s a powerful opportunity to scale your business, enhance client engagement, and shape the next phase of our collective Brand success.

    Watch the 5/28/25 Webinar:

    Download the 5/28/25 presentation slide deck:

    Download the Presentation

    What’s Covered in This FAQ

    • J.Hilburn’s Business Model Evolution
    • Studio Franchise Model Update
    • The Future of Dallas Corporate Studio
    • By Appointment Only Space Update
    • Enhancing Our 5-Star Client Experience

    Topic 1: Business Model Evolution

    Q1: What’s changing with the business model?

    A: We will continue to support our current Independent Stylist model (Standard plan) while bringing two business models into compliance. All current and future Stylist Studios will transition to operate as Franchises. By Appointment Only spaces will be formally defined and available as a part of the Standard plan.

    A: Franchise details and agreements will be shared in July/August 2025. You’ll have three months to review and decide on your next steps before signing the necessary documents.

    A: August 1, 2025, marks the conclusion of the 2024 Bridge Program. However, the Studio Franchise requirement and the requirement that all Stylists selling out of Studio be on the Studio Plan will go into effect three months after the Franchise documents are delivered, not on August 1.

    Topic 2: Studio Franchise Model

    Q1: What’s the purpose of the Franchise model?

    A: To create a scalable, consistent, and compliant business model that upholds our Brand Guidelines while also increasing Brand awareness and visibility in key markets.

    A: Studios will maintain their Client-facing look and feel, but will now:

    • Operate as Franchises.
    • Require minimum operating hours.
    • Have Territory protection for J.Hilburn’s physical Studio spaces.

    A: Any approved Stylist. Ownership requires forming an LLC.

    A: Co-ownership with other Stylists is not permitted. You may have non-Stylist financial partners, but you must retain majority voting rights.

    A: There are two existing Studios that will be grandfathered and will not have to update their operating structure. These two studios are Houston and The Star.

    A: Studio Franchises will pay a franchise fee. The fee is yet to be decided and will cover service costs only; the fee will not be a profit center for J.Hilburn.

    A: It’s a program that provides a process and Head Office support from application to grand opening of your first studio. It allows you to focus on selling — our SWAT team will help you create your studio.

    • A detailed design of your Studio including specific guidance on materials, fixtures and branding elements to bring it to life.
    • Guidance in selecting a General Contractor, creating a project plan with milestones, and step-by-step support in managing your Studio build.
    • Assistance merchandising your Studio, help to establish a presence within the community, and holding a Grand Opening Event with onsite support to get you off on the right foot with proven operational and outreach tactics to increase traffic and grow your business.

    A: Yes. Franchise territories will protect you from other Studios or BAO spaces opening nearby.

    A: Yes—up to three, with a minimum weekly in-person presence of 15 hours per location.

    A: Yes, to ensure a consistent, professional, and 5-Star Client experience. More details are coming soon.

    A: Once we’ve adopted the Franchise program, only Stylists on the Studio Plan may sell from Studios, with one transitional exception … the Dallas Corporate Studio. Please see further details in Section 3.

    A: If you own a Studio today, you will have the same 3-month decision window to opt into the Studio Plan if you wish to continue operations as a Studio. However, should you decide to stay on the Standard plan, you have two options:

    1. If the space meets Brand Guidelines for a BAO location, you may opt to convert it to a BAO space. However, going forward, only 2 Stylists may operate in a BAO space during any Certificate period.
    2. If you decide to remain on the Standard Plan and will not convert to a BAO location, you will be provided a 6-month window to close the location. During this time, it may operate as a Studio to give you time to prepare. Please note that if you make this decision, it is final. You may not change your decision and opt into the Studio Plan with that location at a later date.

    A: No. Studios may be subleased and assets transferred with approval, but Clients cannot be sold; they will remain under J.Hilburn’s reassignment rights.

    A: Please discuss transfers with J.Hilburn first, and also consult your own legal counsel. There is an inherent risk in buying another person’s legal entity.

    A: Any approved Stylist may move out of the Standard Plan and their genealogy to become a Studio owner. If this happens, J.Hilburn will continue to offer the Mentor Bonus program, which provides a financial bridge to your upline should you decide to make that change.

    A: A Stylist may transition to working from a Studio by following specific procedures, depending on the situation.

    • An approved Stylist on the Standard Plan may elect to “flatten” their downline to allow them to become a Studio seller with no penalty.
    • A Stylist who wishes to become a Studio seller for someone outside of their genealogy will still have to abide by Section 2.5.3 of the current Stylist Agreement Line Switching policy. A Stylist must follow the 6-month rule of leaving the business before coming back to the business as a Studio seller.

    A: Yes. However, if you decide to move back to the Standard Plan, you will have to follow the 6-month rule of leaving the business, as mentioned above, before you can resume selling. You will transition into a Direct-to-Company relationship when you do so.

    Topic 3: The Future of the Dallas Corporate Studio

    Q1: What’s the plan for the Corporate Studio at Inwood Village?

    A: J.Hilburn will not renew the lease beyond June 2026. The landlord will ultimately decide if J.Hilburn is able to continue in the current space.

    A: No, we don’t own the space. However, we are accepting applications to assume the lease, and we will negotiate a fair price for the current Studio assets (furniture, garments, etc.) with the incoming Studio owner if he/she chooses to do so.

    A: J.Hilburn will not decide on the Stylist owner for the Corporate Studio. We may approve multiple applications for the location, and approved Stylists can negotiate directly with the landlord, as lease terms will likely be the deciding factor. In the end, the approved Stylist and the landlord will decide if there are amenable terms to move forward.

    A: We cannot provide an exact date; however, we can offer guidance. Any applicant may decide to assume the current lease before it ends in June 2026. The earliest date this can occur will be the “Decision Date,” which is three months after the Franchise project is delivered.

    A: Should a Stylist assume the lease for the Inwood Village location before the lease ends, the Studio will transition to a Franchise with a Studio owner and their selling team if their team members choose to be on the Studio Plan. Once this happens, current Stylists on the Standard Plan will no longer be able to sell from that location.

    Topic 4: BAO (By-Appointment-Only) Spaces

    Q1: Are there changes to non-Studio spaces?

    A: Yes, in the past, we have had many concepts for non-retail physical spaces, such as Showrooms, Store-in-a-Store, Pop-Ups, and Office Spaces. We’re creating a new category: By Appointment Only (BAO) spaces and defining Brand Guidelines for these non-Studio physical spaces.

    A: Yes, as long as it meets BAO Brand Guidelines. BAOs are private, unbranded spaces for appointments only, not retail locations.

    A: Yes. The BAO guidelines apply only to non-primary residences.

    A: Yes, for one-year terms, with Brand Guideline Certification checks every four months.

    A: Yes, up to two Stylists during any Certification period.

    A: You’ll have a six-month transition period to close your BAO if it falls inside a Studio territory.

    A: Three months after the Franchise documents are delivered. During that time, our Studio Operations team will support you to achieve the Brand Guidelines of a BAO space.

    A: J.Hilburn is committed to working with each location that requires adjustments to meet the Brand Guidelines and formulating a path to compliance where possible. However, if you are unable to meet the Brand Guidelines, your BAO location will have to close.

    A: Yes, however, each Pop-up and Trunk Show must be approved by J.Hilburn four (4) weeks before the event. Both Pop-Ups and Trunk Shows are temporary setups and cannot last longer than seven (7) consecutive days. Also, these events can have temporary signage approved by J.Hilburn.

    Topic 5: Enhancing Our 5-Star Client Experience

    Q1: What does this mean?

    A: We’re modernizing our approach to allow Clients to shop where they prefer and ensuring every visit to a J.Hilburn Studio delivers a seamless, Brand-aligned experience.

    A: Yes. Clients can shop at any J.Hilburn Studio and work with any Studio Stylist present to place an order without going through a formal reassignment process or notifying the Home Office.

    A: Yes. Clients can visit any J.Hilburn Studio or reach out to their Assigned Stylist for assistance with returns, alterations, or remakes, regardless of who placed the original order.

    A: No. Each Client will retain their current Assigned Stylist. Shopping with a different Studio Stylist will not result in a reassignment or change.

    A: Yes, Stylists on the Studio plan can look up a Client using the Client’s phone number. They will then request access and the Client will receive a text message to confirm their access approval. Once access is granted, the Studio Stylist will be able to view the Client’s complete profile, including order history and fit information. Within the Client’s profile, the Stylist can:

    • Create a new order.
    • Update Client information.
    • Copy existing fit profiles or add new ones (no edit).
    • Service an existing order.

    A: Clients must confirm access via a text message authorization. A non-assigned Stylist can take no action without this confirmation.

    A: Yes. Assigned Stylists will be alerted via email if a non-assigned Stylist accesses or creates activity on their Client’s profile, resulting in an order or a follow-up change to an order already placed.

    A: The Stylist who makes the sale (i.e., places the order) receives 100% of the commission. If there’s a return, remake, or alteration, the selling Stylist takes any commission adjustment.

    A: Per the Stylist Agreement, poaching is prohibited. Our compliance team monitors for poaching.

    Appendix: Studio versus BAO Space Comparison

    Category

    Studios

    By-Appointment-Only

    Client Access

    Open for scheduled & walk-in appointments

    Strictly by appointment only 

    No walk-ins allowed.

    Advertising & Promotion

    Permitted within Brand Guidelines

    Paid ads, Google listings, and tagging space allowed

    Not permitted 

    No Google listings, social media tags, or paid ads promoting space

    Events Promotion

    Permitted

    Not Permitted

    Marketing Support

    Offered

    Not Offered

    Branding Support

    Offered

    Not Offered

    Printed Material

    Permitted

    Limited to individual Stylist promotion 

    No direct location promotion

    Branding & Signage

    Signage permitted within Brand Guidelines 

    Plaques and window displays allowed

    No signage is permitted 

    The J.Hilburn Branding cannot be displayed externally 

    No permanent Branding can be installed in the space

    Permanent Signage

    Permitted

    Not Permitted

    Movable Signage (inside the space)

    Permitted

    Permitted, but cannot be shared on social channels

    Door/Window Signage

    Permitted

    Not Permitted

    Signage inside a shared Office Space

    N/A

    Not Permitted

    Business Care with Location Address

    Permitted

    Not Permitted

    Promotional Display (movable, for inside use)

    Permitted

    Permitted, but cannot be shared on social channels

    Online Listings (Google/Yelp/Social Media)

    Permitted

    Can list location on Google, Yelp, and business directories

    Not permitted

    The space cannot be listed as a business online

    Social Media Promotion

    Allowed to promote space and services

    Can tag location, use hashtags, and post event promos

    Limited to personal stylist promotion

    No direct location promotion, but can say what city/town they are in

    Live Feeds

    Permitted

    Not Permitted

    Reels

    Permitted

    Not Permitted

    Social Media Posts

    Permitted

    Limited to personal Stylist promotion

    No direct location promotion

    J.Hilburn branding must not be displayed

    Paid Ads

    Permitted

    Not Permitted

    Walk-In Clients Allowed

    Yes, walk-in Clients are allowed

    No, unscheduled Client visits are not allowed

    Co-Branding with Other Businesses

    Not permitted

    The space must exclusively represent J.Hilburn

    Not permitted

    No cross-selling, collaborations, or co-branding

    Exclusive J.Hilburn Use

    Yes, it must be exclusive to J.Hilburn

    Yes, it must be exclusive to J.Hilburn

    Order Placement Method

    Orders must be placed through the J.Hilburn system

    Orders must be placed through the J.Hilburn system

    Physical Location Type

    Designated retail space within Brand compliance

    Private office, no public-facing Branding

    Approval & Renewal Process

    Annual renewal required per Studio Plan

    Annual renewal required with recertification every 4 months

    Renewal is not guaranteed if a Studio opens and the BAO is within the Franchise’s radius

    Click below to download these FAQs:

    Download FAQs

  • Weekly Update – May 23, 2025

    NEW THIS WEEK

    Stylist Success Team Coverage Schedule for Memorial Day Weekend
    Saturday, May 24 – 8:30 AM – 12:00 PM CST
    Monday, May 26 – Home Office Closed for Memorial Day
    Tuesday, May 27 – Normal Stylist Success Team Coverage Resumes

    The Home Office will be closed on Monday, May 26th in observance of the Memorial Day Holiday. The Stylist Success Team will resume with regular business hours on Tuesday, May 27th.

    If you need assistance during the Memorial Day holiday, please utilize J.E.S.S.I. in the Stylist App, or email stylistcare@jhilburn.com or fitadvice@jhilburn.com.

    To help support you as you end the month of May, our Stylists Success Team will be available on Saturday, May 31st from 8:30 AM – 5:30 PM CST.

    Please join us for an important All-Stylist Call on Wednesday, May 28 at 12:00 PM CST for key updates on the future of the J.Hilburn By-Appointment-Only and Studio Franchise Program.

    On the call, we’ll cover:

    • The By-Appointment-Only Program (BAO) and updates for the Traditional Plan and Studio Franchise Program 

    Whether you’re currently on the Traditional Plan, the Studio Plan, a Studio Owner, or just want to stay informed, this is an important conversation to attend.

    Register for the All-Stylist Program Update Call on Wednesday, May 28th at 12 PM CST

    Live question and answer sessions are scheduled on Thursday, May 29th for the following groups:

    • Studio Owners – 9 AM CST
    • Dallas Studio Sellers – 10 AM CST
    • All Stylists and Showroom Leaders – 11 AM CST

    Invitations for the Studio Owners and Dallas Studio Sellers sessions were emailed to those Stylists. You can register for the 11 AM CST Q&A Session for All-Stylists  via the link below:

    Register for the All-Stylist Q&A Session on Thursday, May 29th at 11 AM CST

    Note: On Wednesday, May 28th, there will be no 12:00 PM CST session for the ‘Becoming a Stylist’ call. The 7:00 pm CST session will be held as usual.

    We’re now offering a selection of socks in the Stylist Store at a special discounted price of just $5.00!

    These will make a great addition to your Client’s order, whether as a thoughtful gift or a “thank you” for their continued business.

    We understand how frustrating it is for you to place a Client’s order and then discover that it can’t be fulfilled because the fabric, lining, or trims are out of stock. This isn’t the 5-star service we wish to provide to you and your Client.

    To ensure your order can indeed be made, we are implementing new fabric status classifications and rules. This is to avoid order delays that cause you and your Client frustration, decreased confidence, and overall dissatisfaction with the order.

    To ensure that your order can be made, we’re making the following changes in our order process workflow:

    Effective Thursday, May 22, you will be able to place orders only for fabrics that are in stock.

    To enable this to happen, we have classified all fabrics as being: 

    • In Stock: available at the Factory, and ORDERS ARE ALLOWED
    • Low Quantity: available but limited stock at the Factory, and ORDERS ARE ALLOWED.
    • Temporarily Out of Stock: not available at the Factory, and ORDERS ARE NOT ALLOWED. However, there is an estimated time of arrival (ETA) of replenishment stock.
    • Sold Out: not available at the Factory, no plan for replenishment, and ORDERS ARE NOT ALLOWED.

    These Fabric Status Classifications mean that:

    • Pre-orders will no longer be accepted; and
    • Back-orders will no longer be accepted.
    • All Pre-Ordered or Back-Ordered fabrics will now be classified as Temporarily Out of Stock.

    However, please keep Sold Out swatches, as sometimes we reissue fabrics in an upcoming season.

    To further support your business, we’re introducing a new 3-day Service Level Agreement (SLA):

    If a garment cannot be produced for any reason, you’ll be notified within three business days of order placement via email and phone.

    • Example: Order placed on Friday before 5 pm CT → Notification by end of the day the following Wednesday (excluding weekends and holidays).
    • Note: The first business day is the non-weekend day following an order placed before 5 pm CT. If an order is placed after 5 pm CT, the first business day is two non-weekend days after the order is placed.

    When notified within the three-day window, your Client has the right to keep their order, change it, or cancel it.

    • If your Client chooses to keep their order, we’ll notify you of the Estimated Time of Arrival (ETA) of the fabric, and you can proceed to place the order then.
    • However, if there is a second delay to this order, due to any component (fabric, lining, or trims) being out of stock, the Client will receive the garment for free and with an additional $300 J.Hilburn credit toward his next order.
    • You will receive your volume and commission on the original garment value.

    If you are not notified within the 3-day notification window, you’ll still receive a notification as soon as possible. As a resolution:

    • We will offer you priority support in resolving the issue.
    • The Client gets a replacement garment of equal or lesser value for free. For example, if he ordered a jacket and it cannot be made, he can order another jacket of equal or lesser value or a different garment of equal or lesser value for free.
    • You will receive your volume and commission for the original garment value.

    For any questions, please reach out to the Stylist Success Team.

    DON’T MISS!

    J.Hilburn’s annual Summer Event 2025 is happening now and offers your Clients up to 40% off select styles! This Event gives you a powerful way to re-engage loyal Clients, attract new ones, and boost your earnings. With an elevated 75% Personal Volume Commission (PV-C) through May 26th, now is the time to sell!  Here are the important details:

    • Event Dates: Tuesday, May 13 – Sunday, June 8

    • Private Event Dates: May 13 – May 19 

    • Public Event Begins: May 20 

    • PV Commission Schedule:

      • 75% PV-C from May 13 – May 26

      • 50% PV-C resumes May 27 – June 8

    For full details, including SKU information and shareable images and style boards, visit the Summer Event 2025 Toolkit & FAQ page in the newsroom:

    DON’T MISS THE 2025 MID-SEASON NEW ARRIVALS KICKOFF CALL

    MONDAY, JUNE 16TH AT 11:00 AM CST!

    Join Chief Creative Officer Simon Kneen and Director of Merchandising Nicole Coury on Monday, June 16th, from 11:00 AM – 12:00 PM CST for a special kickoff call where we will unveil our highly anticipated Mid-Season New Arrivals.  During this call, Simon and Nicole will walk you through each of our new items, including details on new fabrics and Key Looks.

    Have your sales tools and swatches on hand for the call. Be ready to take notes. The call will be recorded and available as soon as possible. 

    Attending this training call is an excellent opportunity to equip yourself with the essential product knowledge for the selling season ahead, so you can wow your Clients with these new arrivals.

    The 2025 Mid-Season New Arrivals will be available to sell on Tuesday, June 17th.

    Register for the 2025 Mid-Season New Arrivals Kick Off Call on June 16th

    Have you registered for Conference 2025? If you haven’t, now is a great time to do it, because we’re giving away some exciting prizes this month (a new iPad, a free hotel night at Conference, and a complete updated sales tools kit)! Register by May 30th to be automatically entered to win one of these exclusive prizes. If you’re already registered, you’re already in. We’ll randomly select winners from our registered Stylists throughout the month of May, so the earlier you register, the better your chance of winning! Winners must attend Conference to claim their prize, so get registered today.

    It’s Time to Level Up Your Business

    Get ready for an unforgettable experience at J.Hilburn Conference 2025. This is your opportunity to connect with your fellow Stylists, preview the Fall Collection, and gain insider knowledge to grow your business with confidence. Whether you’re just getting started or ready to take things to the next level, Conference is where it all comes together.

    REGISTER NOW FOR CONFERENCE 2025

    Our next Tips From the Top is scheduled for Tuesday, June 3rd at 11:00 AM CST, immediately following the All-Stylist call at 10:30 AM CST. 

    Each Tips From The Top session features an experienced Stylist from the field who will share the strategies and steps that have led to their success. Details on our June 3rd guest Stylist coming soon!

    Tips From The Top is an incredible opportunity to learn from our top Stylists! Don’t miss out on the valuable tips and strategies shared during these meetings.

    Register for June 3rd All-Stylist Call and TIPS FROM THE TOP
    Get Previous TIPS FROM THE TOP Recordings

    Our Growing Elite trips provide the Stylists who earn them with unforgettable moments and memories that last a lifetime! We are excited to share these Stylists’ favorite moments and highlights here in the Weekly Update. This week, Stylist Peg Albert shares how the factory visit during the Growing Elite: Thailand & Hong Kong trip deepened her appreciation for the craftsmanship behind our products.

    Click below to watch:

    View More Growing Elite Stylist Stories

    Want to be a part of next year’s Growing Elite trip to Vietnam and Hong Kong? Click below to learn how to earn your spot:

    Learn How To Earn Growing Elite: Vietnam & Hong Kong

    Stylist Meetings Coming Soon to a City Near You

    Each week, we are adding locations, so keep checking the Training & Events calendar and register to attend.  

    Recent Events:

    Kansas City, MO

    Upcoming Events:

    Selling

    We’ve created a handy resource to help you be better prepared for upcoming appointments – a handy one-page document where you will find details on fabrics, linings, and buttons that are currently unavailable and status updates for replenishment. Please be sure to check the status of items on this list before offering them to your Clients. Click the link below to view the document:

    View the Appointment Prep 1-Pager Document

    Father’s Day is around the corner, and now’s the time to help your Clients find the perfect custom-made gift. Use the chart below to stay on track with ordering deadlines and ensure on-time delivery!

    Father’s Day Cut-Offs 2025

    Product Category

    Cutoff

    Suits and Outerwear

    5/16/25

    Belts

    5/16/25

    Shirts, Knits,  Casual Pants

    5/27/2025

    RTW Items

    6/5/2025

    Denim: 

    At this time, we are unable to guarantee delivery dates for denim orders. For the most accurate estimated delivery times, please refer to the Estimated Delivery Dates table in the Green Room.

    We are pleased to announce that, effective May 27th, we will introduce two significant updates to our JH Fit program.

    Expansion of the JH Fit Size Range

    Previously available in sizes 34-51, the JH Fit jacket will now be extended to size 60. Since the introduction of sizes 50 and 51 in April 2023, feedback has been excellent, prompting us to further expand our size offering. The JH Fit Uniblock extended sizing features a narrower shoulder, slimmer sleeve, smaller armhole, and shorter length compared to our current Extended Fit jacket. Additionally, it incorporates an adjustable shoulder point-to-point measurement, ensuring a more refined fit.

    Enhanced Waist and Hip Adjustments

    To provide greater versatility, we have increased the waist and hip adjustment range from ±2 to ±3. This refinement enables a superior fit for a wider range of body types, accommodating both individuals with a larger midsection and those with a tapered waist who do not require the broader shoulders of our Athletic Fit sportcoat.

    With these enhancements, our Studio Suiting is now more inclusive than ever, ensuring an exceptional fit for clients of all sizes. We look forward to offering these improvements and enhancing your Client’s J.Hilburn experience.

    Visit the newsroom for more information:

    Newsroom: Enhancements to the JH Fit Program
    Newsroom: Sportcoat Master Class
    Newsroom: Studio Suiting Program

    Marketing

    • Tuesday, May 27 – Denim All the Time
    • Friday, May 30 – Bright in White

    Thank you for everything you do! Have a great week!